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based on 8889 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time Friendly workers informative
No chemicals or soaps
Jim was supper. Efficient and thorough.
I want him to come back and do a bathroom for me. Did you get that appointment on your books?
Sincerely
Dean Hibbs
I liked the technician and his explanation of services and the "no pressure" to purchase them. The carpets look fantastic as well!
Fast scheduling, prompt, friendly technician, and quick service! Local office was great to work with, and easy to get hold of with questions.
Shorten the estimate of arrival time from a 4 hour window to a 2 hour window. As a busy professional, mom, and wife, carving out a 4hour window which doesn't include the time it takes to complete the service is too much. Even if zerorez arrives earlier than 4 hours, you don't know that until they arrive yet you had to account for it when planning out your day. I wanted to try zerorez with all the advertisements I was hearing, however almost didn't use zerorez for this reason. When I scheduled online, it indicated a 2 hour window, later in an email and follow up voice message it turned into a 4 hour window. Other than that, I am pleased with how my carpets have turn out.
Quick response when I call to schedule. I like the fact that no chemicals are used. The technicians are always friendly and professional.
The tech was great. He arrived on time and went straight to work after doing our walk thru. He didn't let my grandkids bother him. He was done quicker than he said he would be. My carpets not only look good, but they feel great to walk on bare foot. Thank you Zerorez and David.
The staff was friendly and knowledgeable. My cartpets looked fantastic!
The technician was extremely knowledgeable, hard working,fast and easy to talk to.
More time needs to be applied to each room.my flooring is new and not dirty.just needed stretched for warranty.I have some areas that I am not happy with outcome. Your workers are very nice and and responsible.you just never know till it dries.I will still hire you,but will control the service better. I have had worse in tri cities.
Cleaned 40year kitchen carpet
Timely, professional and thorough
We have a new baby so I love the fact that you don't use chemicals that will harm him The service technician was dressed very nice and ready for work when he got here The carpets came out very good and were dry in about four hours with other companies that we have tried carpets have taken a day two days to dry we would more than like to have the same technician in the future as for we do this about every six months it definitely shows that quality is your number one priority
On time, professional, friendly, extra helpful. The gentleman did an excellent job and the carpet (20 years old) looks almost new again! Thanks.
Friendly people, on time, and very helpful with my questions.
job was very good , spot control could use some improvement
Polite and courteous workers. Carpets always look wonderful after being cleaned.
Very nice tech. He did a great job!!!
There were areas that remained dirty after the process had dried. I expected a better result given the $340 cost for the work done. In general it cam out well but there are a few areas that did not.
Good service techs, job well done.
I know my carpet is old and worn but it does not even look like it was cleaned
They clean good small nice and safe around kids and pets. We r 100% happy with the service we received. Good folks to work with
Awesome service.
Service provider was very professional. Carpets look great. Took care of our pet stain problem
The products that you used to clean our 30 year old braided rug, left no residue t all. It looks beautiful and smells clean. The service that we received was exceptionally good, very nice people and well informed. I needed it to be done in 1 week and a rush was put on it. They delivered it exactly as they said they would and I will definately recommend them in the future.
Thank You,
L. Mehrer
Dave was on time, very courteous, explained the products and estimated cost. My rooms do not smell at all! The product does not leave a fragrance. And the price was right.
In my living room there were stains that I thought would never come out, being in a 2 year old house this was very disappointing. Zerorez was my last hope before I was going to put in wood flooring. They came and did a amazing job in getting the stains out. It looks so new again, aside from normal wear, plus you could feel that the carpet was clean and very soft. Zerorez saved me and my carpet. I will definitely be using zerorez again! :D
They were very efficient, and we're on time. Actually about a half hour early.
I just didn't feel like the carpet got clean. There were spots left over and clear demarcation of where the couches were (lighter/cleaner) meaning that there was a lot of dirt left in the carpet. I've never had there be that much dark areas left after carpet cleaning. To be fair this is the first time I have had these carpets cleaned in this new house. I'm basing my experience on other carpet cleaners on different carpet in my previous home. It also took much longer to dry than the 4 hours the tech told my husband, I felt it was still slightly damp even the evening after which prevented us from putting the furniture back as soon as we would have liked.