Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8889 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 18, 2015 — Rated 9 out of 10 by Patty & Lynn Bateman Zerorez Tri-Cities
What do you like about our products and services?

Your people are very responsible cleaners. They are very trustworthy and we enjoy them very much. The products that your company uses are eco-friendly which is extremly concientious and we love that about your company! We won't use anyone else and recommend ZeroRez to everyone!!! The Bateman's

Report a concern   April 18, 2015 — Rated 9 out of 10 by K.M. Zerorez Tri-Cities
What do you like about our products and services?

Looked great when done and there was no smell of chemicals.

Report a concern   April 18, 2015 — Rated 10 out of 10 by Betty Johnson Zerorez Tri-Cities
What do you like about our products and services?

Staff and quality job!

Report a concern   April 17, 2015 — Rated 10 out of 10 by J.S. Zerorez Tri-Cities
What do you like about our products and services?

I liked that my carpet wasn't super wet when they were done.

Report a concern   April 17, 2015 — Rated 10 out of 10 by P.P. Zerorez Tri-Cities
What do you like about our products and services?

A serviceperson who is friendly, competent and knows about the products and equipment he is using.

Report a concern   April 17, 2015 — Rated 10 out of 10 by V.K. Zerorez Tri-Cities
What do you like about our products and services?

Friendly technician who was done with my carpets in a reasonable amount of time. He also explained any issues with spots and about the 30 day guarantee. AWESOME

Report a concern   April 16, 2015 — Rated 10 out of 10 by J.B. Zerorez Tri-Cities
What do you like about our products and services?

Quality of work, personable technicians and ability to teach and help me make the best decisions for my carpets longevity

Report a concern   April 16, 2015 — Rated 10 out of 10 by M.M. Zerorez Tri-Cities
What do you like about our products and services?

Quick, and on time

Report a concern   April 15, 2015 — Rated 10 out of 10 by Cathy Foster Zerorez Tri-Cities
What do you like about our products and services?

The staff is very efficient. They come on time and answer any questions, and are very helpful. This is including all staff.

Report a concern   April 15, 2015 — Rated 10 out of 10 by A.B. Zerorez Tri-Cities
What do you like about our products and services?

It was not a long process, he was in there and out in a fair amt of time. He was friendly and answered all my questions upfront.

Report a concern   April 15, 2015 — Rated 9 out of 10 by M.I. Zerorez Tri-Cities
What do you like about our products and services?

Very nice job. I was pleased with the results.

Report a concern   April 15, 2015 — Rated 10 out of 10 by A.P. Zerorez Tri-Cities
What do you like about our products and services?

I had a last minute emergency and I was able to have my service rescheduled to the next day. The tech was able to arrive early and did a great job and was friendly and professional.

Report a concern   April 14, 2015 — Rated 2 out of 10 by S.B.L. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Did not get the very noticeable spots out of the carpet until we had to call them back. Why not just get it out the first time??????

Report a concern   April 14, 2015 — Rated 10 out of 10 by P.S. Zerorez Tri-Cities
What do you like about our products and services?

Quick scheduling, prompt attention to detail.

Report a concern   April 14, 2015 — Rated 10 out of 10 by Jerry Hill Zerorez Tri-Cities
What do you like about our products and services?

I'm very pleased with the results of our carpets being cleaned and the mannerism of your employees professionalism. He is truly an asset to your company.

Report a concern   April 13, 2015 — Rated 10 out of 10 by K.S. Zerorez Tri-Cities
What do you like about our products and services?

Fast, easy, no BS when we were given the estimate, and no ridiculous upsell at the end. The work done was flawless. We were very happy with our tech, Zerorez, and the great service they provide. Thank you

Report a concern   April 12, 2015 — Rated 10 out of 10 by Jane Payne Zerorez Tri-Cities
What do you like about our products and services?

My carpets are old but they continue to look great with every cleaning they get from you. This isn't shampooing so the results are much cleaner carpets that look clean a lot longer.

Report a concern   April 11, 2015 — Rated 7 out of 10 by K.P. Zerorez Tri-Cities
What could we do to improve?

I heard your review on the radio claiming you could take out wine stains. That is not the case at all. I had higher hopes. The carpet was great but it was false advertisement

Report a concern   April 11, 2015 — Rated 10 out of 10 by Debra Tuott Zerorez Tri-Cities
What do you like about our products and services?

I like the fact that my 12 year old carpets look new. Did not think that could be done.

Report a concern   April 9, 2015 — Rated 10 out of 10 by C.C. Zerorez Tri-Cities
What do you like about our products and services?

No chemicals used.

Report a concern   April 9, 2015 — Rated 10 out of 10 by cindy Crane Zerorez Tri-Cities
What do you like about our products and services?

The tech Edwin who cleaned my carpets was awesome. My carpets looked fabulous. I am telling everyone about the quality of service I received You are the best ever. I have never had my carpets shampooed. The carpet has been in my home since 1995. Thank you ZEROREZ. Cindy Crane

Report a concern   April 9, 2015 — Rated 10 out of 10 by M.W. Zerorez Tri-Cities
What do you like about our products and services?

I like that the carpet dries quickly and that there is no residue!

Report a concern   April 8, 2015 — Rated 10 out of 10 by H.T. Zerorez Tri-Cities
What do you like about our products and services?

The process was different from other carpet cleaning company's. The products worked good and the service was great. David did a great job and he was very fun to talk to. We got along great. Will definatly be calling David at Zerorez back again. Thanks for the great service.

Report a concern   April 8, 2015 — Rated 10 out of 10 by J.H. Zerorez Tri-Cities
What do you like about our products and services?

dries fast

Report a concern   April 8, 2015 — Rated 9 out of 10 by J.M. Zerorez Tri-Cities
What do you like about our products and services?

They did a good job of getting my carpets clean. They were even able to remove some stains that I didn't think could get out.

Report a concern   April 8, 2015 — Rated 10 out of 10 by Natalie Maiuri Zerorez Tri-Cities
What do you like about our products and services?

Da bomb!!!! Wow. The carpet has never been cleaner. Our carpet is about 13 years old and after Zerorez it looks new. No detergent to continue picking up dirt.

Report a concern   April 7, 2015 — Rated 10 out of 10 by B.R. Zerorez Tri-Cities
What do you like about our products and services?

Stains and dog oils come out better than anything I have ever used...also great protect spray with fresh smell

Report a concern   April 7, 2015 — Rated 10 out of 10 by R.J.M. Zerorez Tri-Cities
What do you like about our products and services?

Did not notice any lingering odor & the drying time was minimal. Also Eco friendly.

Report a concern   April 6, 2015 — Rated 9 out of 10 by A.P. Zerorez Tri-Cities
What do you like about our products and services?

No harsh chemicals used and good customer service.

Report a concern   April 6, 2015 — Rated 10 out of 10 by Daren Christensen Zerorez Tri-Cities
What do you like about our products and services?

Cleans good and dries fast


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