Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8889 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 22, 2015 — Rated 10 out of 10 by R.E. Zerorez Tri-Cities
What do you like about our products and services?

Carpet looks like new,allstains are gone. I will reccommend you to many of my friends.

Report a concern   May 22, 2015 — Rated 10 out of 10 by S.P. Zerorez Tri-Cities
What do you like about our products and services?

serviceman looked clean and professional. Quick and efficient

Report a concern   May 21, 2015 — Rated 10 out of 10 by L.T. Zerorez Tri-Cities
What do you like about our products and services?

It clean my carpet very well with little water left in the carpet. I am very interested about the duct cleaning.

Report a concern   May 21, 2015 — Rated 10 out of 10 by Sharon Skinnell Zerorez Tri-Cities
What do you like about our products and services?

I mostly like the fact that there is no soap or chemicals used. The young man that did the work was very nice and helpful and courteous.

Report a concern   May 20, 2015 — Rated 9 out of 10 by J.C. Zerorez Tri-Cities
What do you like about our products and services?

quick fast service. Got us scheduled in quick. The technician was very friendly and we really liked him.

Report a concern   May 19, 2015 — Rated 8 out of 10 by K.M. Zerorez Tri-Cities
What could we do to improve?

The techs were fantastic, informational, courteous and professional. Work was done timely, price point was great and carpets look as best as could be expected. Only downside is we couldn't walk on carpets at all last night without white socks getting damp. It has now been 24 hours (appointment commenced at 3:30 pm) and there are still a few damp spots. In hindsight, I would have waited for an early morning appointment had I realized it would take so long to dry. I won't hesitate to use Zerorez in the future.

Report a concern   May 18, 2015 — Rated 10 out of 10 by Diane McVeigh Zerorez Tri-Cities
What do you like about our products and services?

The man was very responsible, timely and is a hard worker. I have asthma and the cleaning did not increase my asthma problems. The carpet is very clean and it was done for a reasonable price.

Report a concern   May 18, 2015 — Rated 10 out of 10 by Kathy Jacobson Zerorez Tri-Cities
What do you like about our products and services?

Our Service Tech Edwin was extremely knowledgeable in what he was doing. He also mentioned other types of services that zerorez offers. One being the cleaning of the ducting system in my home, which I included along with getting my carpets cleaned. Edwin has a dynamic personally and it was a pleasure doing business with him.

Report a concern   May 17, 2015 — Rated 9 out of 10 by N.G. Zerorez Tri-Cities
What do you like about our products and services?

Price

Report a concern   May 16, 2015 — Rated 10 out of 10 by J.H. Zerorez Tri-Cities
What do you like about our products and services?

Thorough and courteous staff.

Report a concern   May 16, 2015 — Rated 10 out of 10 by L.N. Zerorez Tri-Cities
What do you like about our products and services?

The stains came off very professional services

Report a concern   May 16, 2015 — Rated 10 out of 10 by L.W. Zerorez Tri-Cities
What do you like about our products and services?

Prompt service and to the best of the ability of service offered.

Report a concern   May 16, 2015 — Rated 10 out of 10 by Sherry Lynch Zerorez Tri-Cities
What do you like about our products and services?

Jim was very thorough. He did an excellent job and represented your company well!

Report a concern   May 16, 2015 — Rated 10 out of 10 by C.L.S. Zerorez Tri-Cities
What do you like about our products and services?

Technicians have always been professional and they are careful to not damage anything. First tune I used zerorez we had an issue with our ducts afterwards. Zerorez came out for free and after investigation it was no fault of zerorez.

Report a concern   May 16, 2015 — Rated 10 out of 10 by M.B. Zerorez Tri-Cities
What do you like about our products and services?

cleans and deodorizes the carpet

Report a concern   May 15, 2015 — Rated 10 out of 10 by D.M. Zerorez Tri-Cities
What do you like about our products and services?

Friendly service and unique cleaning option

Report a concern   May 15, 2015 — Rated 10 out of 10 by M.S. Zerorez Tri-Cities
What do you like about our products and services?

No soap. Professional technician. Made sure I was happy.

Report a concern   May 15, 2015 — Rated 7 out of 10 by T.J. Zerorez Tri-Cities
What could we do to improve?

The floors are left really wet and take so long to dry. Also, a 4 hour arrival window isn't that convenient.

Report a concern   May 13, 2015 — Rated 10 out of 10 by D.M. Zerorez Tri-Cities
What do you like about our products and services?

My tile floor that looked terrible came out looking great,,,much better than I expected! The service man was very polite.and helpful, I will definitely use Zerorez again.

Report a concern   May 13, 2015 — Rated 9 out of 10 by B.A. Zerorez Tri-Cities
What do you like about our products and services?

The technician showed up exactly on time and explained the services to be performed that day. He completed five rooms and three closets of carpet, plus one room of tile in under 2 1/2 hours. The place really looked good.

Report a concern   May 13, 2015 — Rated 10 out of 10 by L.C. Zerorez Tri-Cities
What do you like about our products and services?

Prompt courteous great service!

Report a concern   May 13, 2015 — Rated 10 out of 10 by M.A.S. Zerorez Tri-Cities
What do you like about our products and services?

attention to detail, timely arrival, great technicians...

Report a concern   May 13, 2015 — Rated 10 out of 10 by Carrie West Zerorez Tri-Cities
What do you like about our products and services?

Friendly. Professional. Did a good job.

Report a concern   May 13, 2015 — Rated 9 out of 10 by K.C. Zerorez Tri-Cities
What do you like about our products and services?

Great service verythromycin professional

Report a concern   May 13, 2015 — Rated 5 out of 10 by E.M. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Carpets were wet a lot longer than expected (12 hrs), grass was burned and killed next to truck (and we're trying to sell), a line was burned into the grass by the hose and the carpet was loose and needed to be stretched after you were done.

Report a concern   May 13, 2015 — Rated 10 out of 10 by J.D. Zerorez Tri-Cities
What do you like about our products and services?

I liked that you use corner guards and wear booties to protect the carpet. Your staff is very professional as well. Thank you

Report a concern   May 13, 2015 — Rated 10 out of 10 by K.P. Zerorez Tri-Cities
What do you like about our products and services?

The knowledge of your service techs and how great my carpets look after ther're cleaned.

Report a concern   May 13, 2015 — Rated 10 out of 10 by Ken elmendorf Zerorez Tri-Cities
What do you like about our products and services?

No detergent residues. No odor. Carpet feels clean and soft. The technician was very professional and pleasant to deal with.

Report a concern   May 12, 2015 — Rated 10 out of 10 by S.G. Zerorez Tri-Cities
What do you like about our products and services?

Very efficient service with a nice gentleman.

Report a concern   May 12, 2015 — Rated 10 out of 10 by Shawndell Wilson Zerorez Tri-Cities
What do you like about our products and services?

very good


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