Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8889 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 25, 2015 — Rated 10 out of 10 by T.H. Zerorez Tri-Cities
What do you like about our products and services?

Does a great job cleaning without cheical residue
Report a concern   June 25, 2015 — Rated 4 out of 10 by S.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I have used your server but last time I was very dissapointed by the work James did.the carpets had clean and dirty patches and the dirty water leaked from the truck into my new drive way.
Report a concern   June 24, 2015 — Rated 10 out of 10 by Sami Hammond Zerorez Tri-Cities
What do you like about our products and services?

The tech David who came was really nice and made me feel comfortable. He explained the process and how it work. Offer me different choices to allow me to choose. He was through and timely and I love the way the carpet turned out.
Report a concern   June 24, 2015 — Rated 10 out of 10 by Jim Lampmam Zerorez Tri-Cities
What do you like about our products and services?

Appeared almost odorless, carpet wasn't over saturated and was very pleased with results.
Report a concern   June 24, 2015 — Rated 10 out of 10 by K.D. Zerorez Tri-Cities
What do you like about our products and services?

You arrived as scheduled, the carpets look great and the price was reasonable for the service provided. We will use your service in the future.
Report a concern   June 23, 2015 — Rated 10 out of 10 by D.L. Zerorez Tri-Cities
What do you like about our products and services?

he did a very good job
Report a concern   June 23, 2015 — Rated 8 out of 10 by C.F. Zerorez Tri-Cities
What could we do to improve?

Maybe a follow up call to see how the carpet is drying with the extra extraction process. For us it was several days
Report a concern   June 21, 2015 — Rated 10 out of 10 by Dave and Joann Nylander Zerorez Tri-Cities
What do you like about our products and services?

Our daughter was just here and she noticed the floor was very soft! Our carpet is OLD and we know it, but it looks very nice since your tech was here! We hope to keep it a while longer with your help! We certainly will recommend Zerorez to our friends for their carpet cleaning services.
Report a concern   June 21, 2015 — Rated 10 out of 10 by L.H. Zerorez Tri-Cities
What do you like about our products and services?

On time, quick but effective, very polite.
Report a concern   June 21, 2015 — Rated 9 out of 10 by C.G. Zerorez Tri-Cities
What do you like about our products and services?

Profrestionalism and knowledge.
Report a concern   June 21, 2015 — Rated 10 out of 10 by N.P. Zerorez Tri-Cities
What do you like about our products and services?

Prompt Service
Report a concern   June 20, 2015 — Rated 10 out of 10 by R.E.S. Zerorez Tri-Cities
What do you like about our products and services?

I LIKE THE WAY MY CARPET LOOKS AND NOT A BIT OF SOAP RESIDUE EITHER. yOUR TECH WAS GREAT AND VERY FRIENDLY AND DID A TRAT JOB./ tHANKS
Report a concern   June 20, 2015 — Rated 10 out of 10 by Mark Runsvold Zerorez Tri-Cities
What do you like about our products and services?

On time, great service and David was very professional - exceeded my expectations. Thanks
Report a concern   June 20, 2015 — Rated 10 out of 10 by L.S. Zerorez Tri-Cities
What do you like about our products and services?

They are very professional and got the job done quickly. The carpets looked great.
Report a concern   June 20, 2015 — Rated 0 out of 10 by D.T. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Basically every spot is back. We were charged extra for treatments for our pet stains and it didn't work. Literally the carpet is almost as bad as it was $300 ago. Now we will try another company. No I wouldn't recommend this company.
Report a concern   June 19, 2015 — Rated 1 out of 10 by R.N. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I will not recommend your services, i have already posted on Instagram and facebook. I let my family and friends no that your quality of services are not as advertised. Reka is a liar
Report a concern   June 17, 2015 — Rated 10 out of 10 by D.P. Zerorez Tri-Cities
What do you like about our products and services?

job well done, carpet feels like new again, all pet hair and stains are gone. Ivan was very professional and thorough.
Report a concern   June 16, 2015 — Rated 10 out of 10 by J.W. Zerorez Tri-Cities
What do you like about our products and services?

The technician that performed the work did a really great job. He was friendly and went above board to please me. He was late to our appointment due to the previous job which took a lot longer than expected. So he accommodated me by doing the living room first and setting up fans to dry it faster.
Report a concern   June 15, 2015 — Rated 10 out of 10 by D.M. Zerorez Tri-Cities
What do you like about our products and services?

Prompt service and the Techs are very cautious.
Report a concern   June 15, 2015 — Rated 10 out of 10 by M.B. Zerorez Tri-Cities
What do you like about our products and services?

My carpets looked amazing when the service tech was finished. He was friendly, knowledge and efficient. Thanks again!!
Report a concern   June 15, 2015 — Rated 10 out of 10 by J.W. Zerorez Tri-Cities
What do you like about our products and services?

Very thorough cleaning, The staff was very polite, professional and helpful.
Report a concern   June 14, 2015 — Rated 10 out of 10 by Terri Reyes Zerorez Tri-Cities
What do you like about our products and services?

The guy was very nice and knowledgeable really enjoyed the whole experience and my carpet is amazing. Highly recommend to all my friends and family.

Thank you so much
Terri
Report a concern   June 14, 2015 — Rated 10 out of 10 by C.M. Zerorez Tri-Cities
What do you like about our products and services?

No chemical. .picked up dog hair and odor
Report a concern   June 13, 2015 — Rated 10 out of 10 by D.L. Zerorez Tri-Cities
What do you like about our products and services?

I really like the way the carpets are cleaned. The process is very thorough and the carpets are visibly much improved. The person cleaning the carpets was very friendly, thorough, and explained the cleaning process in detail.
Report a concern   June 13, 2015 — Rated 10 out of 10 by K.K. Zerorez Tri-Cities
What do you like about our products and services?

Ivan was a great technician who was knowledable and very conscious about providing the best service possible.
Report a concern   June 13, 2015 — Rated 8 out of 10 by C.O. Zerorez Tri-Cities
What could we do to improve?

Well I like the service-however $45 for the animal treatment is a little excessive in price and actually cost you my $109 sofa cleaning because the odor was more important. It would be good to know up front and the treatment a little less expensive. Otherwise service and gentleman who came was awesome!
Report a concern   June 13, 2015 — Rated 10 out of 10 by J.H. Zerorez Tri-Cities
What do you like about our products and services?

They were fast and polite and they have gotten my carpets cleaner than any other service I have used in the past. Thank you!
Report a concern   June 13, 2015 — Rated 7 out of 10 by L.R. Zerorez Tri-Cities
What could we do to improve?

We sent our oriental carpets off for cleaning and they came back yesterday. They look nice, BUT the gentleman who took them said someone would call us about the cost of repair on one of them and no one ever did and the repair was not done. I was a little disappointed.
Report a concern   June 13, 2015 — Rated 10 out of 10 by G.M. Zerorez Tri-Cities
What do you like about our products and services?

David Marsh was great! He explained the process of the cleaning and the importance of taking time in order to have satisfied customers.
He was very professional and thorough. The cleaning took about an hour and the result was AMAZING! I'm so happy that I decided to give your Company another try.
Report a concern   June 12, 2015 — Rated 10 out of 10 by V.C. Zerorez Tri-Cities
What do you like about our products and services?

Very good service even though he forgot to clean my hall way but still charged me but great service

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