Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 9122 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 18, 2015 — Rated 7 out of 10 by L.B.O. Zerorez Tri-Cities
What could we do to improve?

THE FIRST TIME SOMEONE CAME FROM ZEROREZ< HE FLOODED THE CARPET SO BADLY THAT IT WAS WET FOR DAYS AND CAUSED ALL OF THE OLD STAINS TO COME BACK TO THE SURFACE> YOU NEED TO TRAIN YOUR PEOPLE IN THE RIGHT PROCEDURE> LUCKILY< THE SECOND GUY (JOHN) DID IT RIGHT< AND THE CARPET NOW LOOKS GREAT! HE WAS ALSO VERY PROFESSIONAL< CORDIAL< AND WORKED DILIGENTLY>
Report a concern   October 18, 2015 — Rated 10 out of 10 by C.S. Zerorez Tri-Cities
What do you like about our products and services?

Great service, very friendly technician, and he did an excellent job! Our microfiber couches in particular look incredible!
Report a concern   October 17, 2015 — Rated 10 out of 10 by K.G. Zerorez Tri-Cities
What do you like about our products and services?

John was great and the carpet looks great.
Report a concern   October 16, 2015 — Rated 10 out of 10 by S.M. Zerorez Tri-Cities
What do you like about our products and services?

The product did wonders! The associate did an awesome job!
Report a concern   October 16, 2015 — Rated 10 out of 10 by L.D. Zerorez Tri-Cities
What do you like about our products and services?

I was satisfied with the results. The drying time was acceptable. The technician was very friendly, through, and well informed about the product.
Report a concern   October 15, 2015 — Rated 10 out of 10 by S.F. Zerorez Tri-Cities
What do you like about our products and services?

He arrived early and was very friendly and efficient.
Report a concern   October 15, 2015 — Rated 10 out of 10 by J.Z. Zerorez Tri-Cities
What do you like about our products and services?

Jeremy cleaned our carpets for us the other day. This young man is an asset to your company. He was very professional, knowledgeable and courteous. It was a pleasure
Report a concern   October 15, 2015 — Rated 10 out of 10 by D.B. Zerorez Tri-Cities
What do you like about our products and services?

Fast and professional
Report a concern   October 15, 2015 — Rated 8 out of 10 by V.S. Zerorez Tri-Cities
What could we do to improve?

The technician was here on time. He was polite, worked hard and ultimately I had clean floors. The cost is always higher than expected however; somehow my 44.00 a room special ended up as a 500.00 total after add ons which always makes me feel a little like I am in a "bait and switch" scheme.
Report a concern   October 14, 2015 — Rated 10 out of 10 by L.L.R. Zerorez Tri-Cities
What do you like about our products and services?

No soapy residue and fast clean service.
Report a concern   October 14, 2015 — Rated 10 out of 10 by C.F. Zerorez Tri-Cities
What do you like about our products and services?

Friendly technicians, quality clean
Report a concern   October 13, 2015 — Rated 10 out of 10 by K.S. Zerorez Tri-Cities
What do you like about our products and services?

Stains from furballs disappear!
Report a concern   October 13, 2015 — Rated 10 out of 10 by Cindy Eskeli Zerorez Tri-Cities
What do you like about our products and services?

Quick friendly educated employees who listen.
Report a concern   October 13, 2015 — Rated 10 out of 10 by H.C. Zerorez Tri-Cities
What do you like about our products and services?

Very detailed and thorough cleaning. Very impressed with John and the quality work he provided. Best carpet cleaning I have ever had.
Report a concern   October 13, 2015 — Rated 10 out of 10 by Melissa Romero Zerorez Tri-Cities
What do you like about our products and services?

Everything was done quickly & efficiently.The tech. was on time to our scheduled appointment. The treatment my carpets needed was explained to me, and everything looked great after it was done. I was offered a pray bottle of the pet treatment and I am very excited about it because I know I will need it. Thank you Zerorez!
Report a concern   October 13, 2015 — Rated 10 out of 10 by L.B. Zerorez Tri-Cities
What do you like about our products and services?

The technician that cleaned the carpet inside my house was awesome, he was friendly, polite, knew his stuff and was more helpful than I could've ever asked for
Report a concern   October 12, 2015 — Rated 9 out of 10 by J.M. Zerorez Tri-Cities
What do you like about our products and services?

fast service, good job
Report a concern   October 12, 2015 — Rated 10 out of 10 by P.D. Zerorez Tri-Cities
What do you like about our products and services?

Fast and professional!
Report a concern   October 11, 2015 — Rated 10 out of 10 by M.S. Zerorez Tri-Cities
What do you like about our products and services?

Jeramy was awesome, he did a great job was very professional and personable. I'm very happy with the job he did
Report a concern   October 10, 2015 — Rated 10 out of 10 by Jennifer Nordquist Zerorez Tri-Cities
What do you like about our products and services?

The carpet in the large bedroom looked brand new, and in the small room looked better than it did when we moved in! It was a beautiful job and the tech was very friendly and professional.
Report a concern   October 10, 2015 — Rated 8 out of 10 by J.D. Zerorez Tri-Cities
What could we do to improve?

The stains in the carpet were not really removed. They were lightened but still noticeable. The carpet as a whole looks better and it certainly took care of the traffic stains and general darkening of the carpet.
Report a concern   October 10, 2015 — Rated 9 out of 10 by S.B. Zerorez Tri-Cities
What do you like about our products and services?

The tech that came to my house this last time was wonderful. He did a great job and recommended carpet treatments for my carpet to improve it, which I really appreciated. He also resolved my issue with the carpet smell from the previous treatment. Please let him know that.
Report a concern   October 10, 2015 — Rated 10 out of 10 by P.M. Zerorez Tri-Cities
What do you like about our products and services?

Tech was polite, informative and friendly. Did a very good job.
Report a concern   October 9, 2015 — Rated 7 out of 10 by C.S. Zerorez Tri-Cities
What could we do to improve?

Too Expensive.
Report a concern   October 8, 2015 — Rated 10 out of 10 by K.S. Zerorez Tri-Cities
What do you like about our products and services?

seemed to do a good job & Ivan was very nice & helpful
Report a concern   October 8, 2015 — Rated 9 out of 10 by V.C. Zerorez Tri-Cities
What do you like about our products and services?

I thought Tyson was courteous and efficient. Thank you so much.
Hopefully by using ZEROREZ my carpets will not get dirty as quickly using other carpet companies.
Report a concern   October 8, 2015 — Rated 10 out of 10 by L.C. Zerorez Tri-Cities
What do you like about our products and services?

Carpets clean with no chemicals. Nice efficient employees.
Report a concern   October 7, 2015 — Rated 10 out of 10 by B.C. Zerorez Tri-Cities
What do you like about our products and services?

The carpet always looks fresh and clean when you're finished. Jeremy was professional, had a great work ethic and a warm personality.
Report a concern   October 7, 2015 — Rated 10 out of 10 by L.L. Zerorez Tri-Cities
What do you like about our products and services?

No residue
Report a concern   October 7, 2015 — Rated 10 out of 10 by Carrie Wood Zerorez Tri-Cities
What do you like about our products and services?

I felt the carpet was truly clean. It looked great , you wouldn't know it is 35 years old. no residue.

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