Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8889 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 20, 2015 — Rated 9 out of 10 by D.K. Zerorez Tri-Cities
What do you like about our products and services?

quick, nice and did a great job. Very profesional

Report a concern   July 20, 2015 — Rated 10 out of 10 by C.J. Zerorez Tri-Cities
What do you like about our products and services?

Quick. Helpful and friendly. Good price

Report a concern   July 20, 2015 — Rated 10 out of 10 by K.T.T. Zerorez Tri-Cities
What do you like about our products and services?

everything!!!

Report a concern   July 20, 2015 — Rated 10 out of 10 by S.E. Zerorez Tri-Cities
What do you like about our products and services?

Great cleaning service. Carpet it's cleaner than ever and stays that way.

Report a concern   July 19, 2015 — Rated 9 out of 10 by D.D. Zerorez Tri-Cities
What do you like about our products and services?

Dave was great. He did exactly as I wanted and gave me input as to the process. In / out / done. Great experience and will use again.

Report a concern   July 19, 2015 — Rated 10 out of 10 by K.B. Zerorez Tri-Cities
What do you like about our products and services?

The floors are clean and fluffy and soft.

Report a concern   July 19, 2015 — Rated 10 out of 10 by K.S. Zerorez Tri-Cities
What do you like about our products and services?

Edwin did a fantastic job cleaning our carpets. I appreciate the protectors he placed on the corners of my walls to prevent the cord from rubbing; not all companies do this.

Report a concern   July 19, 2015 — Rated 10 out of 10 by A.H. Zerorez Tri-Cities
What do you like about our products and services?

Personnel were efficient and courteous

Report a concern   July 18, 2015 — Rated 10 out of 10 by Jack Hall Zerorez Tri-Cities
What do you like about our products and services?

Very professional, fast service with knowledgeable technician.

Report a concern   July 17, 2015 — Rated 10 out of 10 by J.S. Zerorez Tri-Cities
What do you like about our products and services?

Tech was very good at explaining the process and did a walk thru after cleaning.

Report a concern   July 17, 2015 — Rated 10 out of 10 by S.Q. Zerorez Tri-Cities
What do you like about our products and services?

Love the fact there are no chemicals in the cleaning process! Also, very pleased with the way one of our oldest carpeted room turned out ~ WOW! Did an excellent job ~ Thanks!

Report a concern   July 17, 2015 — Rated 3 out of 10 by B.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I thought the $99 for 3 rooms was a great quote, until he kept asking us to add on things that I feel should have been part of the deal

Report a concern   July 16, 2015 — Rated 10 out of 10 by S.H. Zerorez Tri-Cities
What do you like about our products and services?

Clean like nothing else we've ever tried

Report a concern   July 16, 2015 — Rated 10 out of 10 by J.D. Zerorez Tri-Cities
What do you like about our products and services?

The service cleaned our carpets to our satisfaction and was done by a very professional, friendly young man.

Report a concern   July 16, 2015 — Rated 8 out of 10 by D.P. Zerorez Tri-Cities
What could we do to improve?

Well, it cleaned up pretty good. Still a shadow on the most frequently used areas. My suggestion for a future cleaning is to leave the initial solution on longer and put more into really soiled areas. Your guy was a determined worker, but if he would have let the enzyme solution sit longer, there would have been a much better result.

Report a concern   July 16, 2015 — Rated 8 out of 10 by P.C. Zerorez Tri-Cities
What could we do to improve?

The appearance of my carpet looks good but, there is an odor that hasn't gone away. Not pet odor but small child that got sick. I wish you had something to remove that odor.

Report a concern   July 16, 2015 — Rated 9 out of 10 by R.D. Zerorez Tri-Cities
What do you like about our products and services?

You delivered what you said you would.

Report a concern   July 15, 2015 — Rated 10 out of 10 by J.P. Zerorez Tri-Cities
What do you like about our products and services?

Turned out very good.

Report a concern   July 15, 2015 — Rated 10 out of 10 by J.W. Zerorez Tri-Cities
What do you like about our products and services?

Both service guys that came out did a great job, very friendly, and efficient. Our living room carpet has some wear issues, but they did what they could to make it look presentable to put the house on the market.

Report a concern   July 15, 2015 — Rated 10 out of 10 by K.R. Zerorez Tri-Cities
What do you like about our products and services?

Carpet felt nice when it dried. Three people came over and noticed that my carpets were cleaned.

Report a concern   July 15, 2015 — Rated 9 out of 10 by M.W. Zerorez Tri-Cities
What do you like about our products and services?

No soap residue

Report a concern   July 14, 2015 — Rated 10 out of 10 by Ed Krumbah Zerorez Tri-Cities
What do you like about our products and services?

Edwin was very professional and thorough. He explained everything he was going to do before he started. He also pointed out problem areas with pets. The carpet even tho its about 6 years old and has had a lot of traffic, he got it looking really good.

Report a concern   July 14, 2015 — Rated 9 out of 10 by J.L. Zerorez Tri-Cities
What do you like about our products and services?

Quick response and good work.

Report a concern   July 14, 2015 — Rated 0 out of 10 by J.T. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

While i thought the technician was a nice person, he did not do a quality job. He told me that he had spent the night before in the hospital and was "off his game". The spots are returning and the animal smell is back. He did not do a quality job. We left for vacation the day after he did the work and just got back recently. I am not happy. With all of the hype on the radio, I expected more.

Report a concern   July 13, 2015 — Rated 10 out of 10 by K.C. Zerorez Tri-Cities
What do you like about our products and services?

Courtous and Professional. Ivan did a great job cleaning my carpets.

Report a concern   July 13, 2015 — Rated 10 out of 10 by B.B. Zerorez Tri-Cities
What do you like about our products and services?

You stood by your work.

Report a concern   July 13, 2015 — Rated 10 out of 10 by M.D. Zerorez Tri-Cities
What do you like about our products and services?

You do a good job with delicate rugs.

Report a concern   July 13, 2015 — Rated 9 out of 10 by H.F. Zerorez Tri-Cities
What do you like about our products and services?

Your associate was friendly and nice. So far the product seems to work. Looks like it removed the stains. The carpet seems a little stiff but maybe as a few more days go by it will soften up a bit.

Report a concern   July 11, 2015 — Rated 10 out of 10 by Wendy Simpson Zerorez Tri-Cities
What do you like about our products and services?

I like your promptness, John was great. Carpet looked great..a little damp, but the kidz didn't mind.. Stain remover is awesome and stink spray works

Report a concern   July 11, 2015 — Rated 10 out of 10 by N.W. Zerorez Tri-Cities
What do you like about our products and services?

Our carpets looked great! And the service was so nice!


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