Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8891 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 21, 2015 — Rated 10 out of 10 by Mary Hightower Zerorez Tri-Cities
What do you like about our products and services?

They were on time. They were professional.
They did a good job
Report a concern   October 20, 2015 — Rated 10 out of 10 by J.E. Zerorez Tri-Cities
What do you like about our products and services?

Friendly, courteous approach used by field personnel when communicating client; good, professional on the job performance. Office personnel needs to respond to client's call or concern when requested.
Report a concern   October 20, 2015 — Rated 10 out of 10 by K.W. Zerorez Tri-Cities
What do you like about our products and services?

The technician was great. The carpet looks good as new! He got rid of pet stains that we thought would never come off. We will definitely be using your services in the future.
Report a concern   October 20, 2015 — Rated 6 out of 10 by J.M. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Well, the young man was OK, but after he left I found he did not put the sofa back where it was and the pads under the feet were off so I can't move it back without help. Still waiting for the help to get my sofa back and then I can put the other furniture in its proper place.
Also, I don't know why but there were still areas that were not completely clean - the young man said it was from wear (had furniture redone 2.5 years ago - before that the furniture was as I bought it for 20 some years and didn't have this problem) I could have cleaned it just as well with Oxyclean.
Report a concern   October 19, 2015 — Rated 10 out of 10 by D.P. Zerorez Tri-Cities
What do you like about our products and services?

Ivan did a fabulous job on my carpets and upholstery.
He explained all of the products and services they offered.
He exceeded my expectations and my home did not have a chemical smell when he was finished.
It is just clean and I am a happy customer!
Report a concern   October 19, 2015 — Rated 10 out of 10 by R.C. Zerorez Tri-Cities
What do you like about our products and services?

Product and service are both friendly to the customer and environment. I love the fact that my carpets didn't have a strong smell to them after cleaning...there was no over powering soap odors. Thanks so much!
Report a concern   October 18, 2015 — Rated 10 out of 10 by B.M. Zerorez Tri-Cities
What do you like about our products and services?

All the spots came out even ones tat I did not expect.
Report a concern   October 18, 2015 — Rated 9 out of 10 by M.M. Zerorez Tri-Cities
What do you like about our products and services?

the tech was polite and went over cost before the start - very good job..

My only suggestion is that the tech get together with client BEFORE they put their
equipment away to see if anything was missed or needed cleaning.. That would be helpful
because he missed a small area that we would have liked cleaned..

Other than that --- A + job.. we will use again..
Report a concern   October 18, 2015 — Rated 10 out of 10 by S.B. Zerorez Tri-Cities
What do you like about our products and services?

The products seemed to work great, and the fact my carpet is not full of shampoo is wonderful.

The service I received from the appointment person to the service person were exceptional. Very nice and knowledgeable.
Report a concern   October 18, 2015 — Rated 7 out of 10 by L.B.O. Zerorez Tri-Cities
What could we do to improve?

THE FIRST TIME SOMEONE CAME FROM ZEROREZ< HE FLOODED THE CARPET SO BADLY THAT IT WAS WET FOR DAYS AND CAUSED ALL OF THE OLD STAINS TO COME BACK TO THE SURFACE> YOU NEED TO TRAIN YOUR PEOPLE IN THE RIGHT PROCEDURE> LUCKILY< THE SECOND GUY (JOHN) DID IT RIGHT< AND THE CARPET NOW LOOKS GREAT! HE WAS ALSO VERY PROFESSIONAL< CORDIAL< AND WORKED DILIGENTLY>
Report a concern   October 18, 2015 — Rated 10 out of 10 by C.S. Zerorez Tri-Cities
What do you like about our products and services?

Great service, very friendly technician, and he did an excellent job! Our microfiber couches in particular look incredible!
Report a concern   October 17, 2015 — Rated 10 out of 10 by K.G. Zerorez Tri-Cities
What do you like about our products and services?

John was great and the carpet looks great.
Report a concern   October 16, 2015 — Rated 10 out of 10 by S.M. Zerorez Tri-Cities
What do you like about our products and services?

The product did wonders! The associate did an awesome job!
Report a concern   October 16, 2015 — Rated 10 out of 10 by L.D. Zerorez Tri-Cities
What do you like about our products and services?

I was satisfied with the results. The drying time was acceptable. The technician was very friendly, through, and well informed about the product.
Report a concern   October 15, 2015 — Rated 10 out of 10 by S.F. Zerorez Tri-Cities
What do you like about our products and services?

He arrived early and was very friendly and efficient.
Report a concern   October 15, 2015 — Rated 10 out of 10 by J.Z. Zerorez Tri-Cities
What do you like about our products and services?

Jeremy cleaned our carpets for us the other day. This young man is an asset to your company. He was very professional, knowledgeable and courteous. It was a pleasure
Report a concern   October 15, 2015 — Rated 10 out of 10 by D.B. Zerorez Tri-Cities
What do you like about our products and services?

Fast and professional
Report a concern   October 15, 2015 — Rated 8 out of 10 by V.S. Zerorez Tri-Cities
What could we do to improve?

The technician was here on time. He was polite, worked hard and ultimately I had clean floors. The cost is always higher than expected however; somehow my 44.00 a room special ended up as a 500.00 total after add ons which always makes me feel a little like I am in a "bait and switch" scheme.
Report a concern   October 14, 2015 — Rated 10 out of 10 by L.L.R. Zerorez Tri-Cities
What do you like about our products and services?

No soapy residue and fast clean service.
Report a concern   October 14, 2015 — Rated 10 out of 10 by C.F. Zerorez Tri-Cities
What do you like about our products and services?

Friendly technicians, quality clean
Report a concern   October 13, 2015 — Rated 10 out of 10 by K.S. Zerorez Tri-Cities
What do you like about our products and services?

Stains from furballs disappear!
Report a concern   October 13, 2015 — Rated 10 out of 10 by Cindy Eskeli Zerorez Tri-Cities
What do you like about our products and services?

Quick friendly educated employees who listen.
Report a concern   October 13, 2015 — Rated 10 out of 10 by H.C. Zerorez Tri-Cities
What do you like about our products and services?

Very detailed and thorough cleaning. Very impressed with John and the quality work he provided. Best carpet cleaning I have ever had.
Report a concern   October 13, 2015 — Rated 10 out of 10 by Melissa Romero Zerorez Tri-Cities
What do you like about our products and services?

Everything was done quickly & efficiently.The tech. was on time to our scheduled appointment. The treatment my carpets needed was explained to me, and everything looked great after it was done. I was offered a pray bottle of the pet treatment and I am very excited about it because I know I will need it. Thank you Zerorez!
Report a concern   October 13, 2015 — Rated 10 out of 10 by L.B. Zerorez Tri-Cities
What do you like about our products and services?

The technician that cleaned the carpet inside my house was awesome, he was friendly, polite, knew his stuff and was more helpful than I could've ever asked for
Report a concern   October 12, 2015 — Rated 9 out of 10 by J.M. Zerorez Tri-Cities
What do you like about our products and services?

fast service, good job
Report a concern   October 12, 2015 — Rated 10 out of 10 by P.D. Zerorez Tri-Cities
What do you like about our products and services?

Fast and professional!
Report a concern   October 11, 2015 — Rated 10 out of 10 by M.S. Zerorez Tri-Cities
What do you like about our products and services?

Jeramy was awesome, he did a great job was very professional and personable. I'm very happy with the job he did
Report a concern   October 10, 2015 — Rated 10 out of 10 by Jennifer Nordquist Zerorez Tri-Cities
What do you like about our products and services?

The carpet in the large bedroom looked brand new, and in the small room looked better than it did when we moved in! It was a beautiful job and the tech was very friendly and professional.
Report a concern   October 10, 2015 — Rated 8 out of 10 by J.D. Zerorez Tri-Cities
What could we do to improve?

The stains in the carpet were not really removed. They were lightened but still noticeable. The carpet as a whole looks better and it certainly took care of the traffic stains and general darkening of the carpet.

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