Customer Testimonials
You have it all or can order. You stand behind what you sell.
Staff really went above & beyond to answer all of our questions and truly showed they care in how they treat people!
I had outstanding customer service. The Rockford Bike Shop was able to service by bike with a quick turn around period. They quickly diagnosed the situation and ordered parts. It was done the next day. Thank you very much.
friendly, helpful, bikes for everyone (style, usage, price class, ...), knowledgeable, not talking their customers into a more expensive bike for making more money.
You were able to take my bike right away and have it done right around when I returned from a trip. I've since ridden the bike, and it rides great!
Super friendly and knowledgeable staff. Just an amazing team and always willing to help. They truly go above and beyond. Great products and top notch quality. Thank you!
The service was great and the dog was adorable.
You care
Quality work
Timely, attentive & professional service and advice. Topshelf products and the technical skills to make all the bike parts puzzles operate optimally! What a cool new shop with two enormous screens for viewing two bike races simultaneously. The shop vibes are like a sports bar combined with a gym with the best bikes for background mood. Anytime you go in, you might see families with kids getting their first kick bikes and greybeard prodads getting more carbon bikes!
Good selection and great mechanics
The staff is always interested in helping. Love the adorable dogs too!
The service and knowledge. Also the quick turnaround when bringing bike in for service or repair.
Quality products that hold up and great customer care.
I bought a bike from another bike shop had problems with them not honoring the warranty to fix the bike tire. Left that store went directly to Rockford bike shop and they figured out what the problem was. I will never use another bike shop. I will tell everyone to go to Rockford bike shop. Rockford bike shop is priced right and honest staff.
Clean friendly environment. Plus you get to say hi to their shop dog.
Very fast excellent service. I always rely on the team at RBS to take care of my most technical issues!
Great staff. Always willing to answer questions. Very knowledgeable. Very inclusive towards a new order to the seasoned rider.
Friendly and super fast.
Customer service was superb! Everything about my experience while purchasing my new Trek Mountain bike was fantastic!
Love the new location!
Everyone is knowledgeable and friendly. I have never had anyone talk down to me, which is not the norm for bike shops, unfortunately. Services I have had done there have always been done quickly and professionally.
You whole team is great with us customers. Everyone is willing to help, give recommendations, or even just offer a beer. My girlfriend also loves the fact that you have a shop dog!
Service is always very quick and thorough.
Everyone was very friendly. I could tell the shop was busy, with high work load in high season. But the bike techs took time to stop what they were doing, greet me and help me check out. (was picking up my bike from service). Only thing I wish... I was not given notice that my bike had been finished (I understand this is usual practice). Something went wrong with my work order perhaps. And the previous I cancelled a weekend biking-dominated trip out of town, thinking that my bike was not finished, and I learned later that it was indeed done.
George and Katie are wonderful people. They have succeeded in establishing a community business that services the the biking community in West Michigan.
You have always tried hard to accommodate service needs. I appreciate very much your being there for me when I needed bike service. I will definitely continue to give you my business for parts, products and service. Thank you.
Very friendly staff helped my son find his next bike. My son is 7 and was talked to and treated like he was the most in important person in the store. He was given lots of options, and lots of bike adjustments were made until he was 100% satisfied. Despite it being busy season, his bike was built and ready for pick up the very next day.
Great service and always focused on the customer! I bought my whole family bike from Rockford bike shop.
I appreciate the attention to detail in the work performed, and most importantly I have trust in the services offered
My only experience with your shop has been with Bob. I appreciate Bob so much because he is a good listener, empathetic and caring. I drive 50 min to have my bike serviced by him bc of his qualities, skills and experience.