Customer Testimonials
Clean friendly environment. Plus you get to say hi to their shop dog.
Very fast excellent service. I always rely on the team at RBS to take care of my most technical issues!
Great staff. Always willing to answer questions. Very knowledgeable. Very inclusive towards a new order to the seasoned rider.
Friendly and super fast.
Customer service was superb! Everything about my experience while purchasing my new Trek Mountain bike was fantastic!
Love the new location!
Everyone is knowledgeable and friendly. I have never had anyone talk down to me, which is not the norm for bike shops, unfortunately. Services I have had done there have always been done quickly and professionally.
You whole team is great with us customers. Everyone is willing to help, give recommendations, or even just offer a beer. My girlfriend also loves the fact that you have a shop dog!
Service is always very quick and thorough.
Everyone was very friendly. I could tell the shop was busy, with high work load in high season. But the bike techs took time to stop what they were doing, greet me and help me check out. (was picking up my bike from service). Only thing I wish... I was not given notice that my bike had been finished (I understand this is usual practice). Something went wrong with my work order perhaps. And the previous I cancelled a weekend biking-dominated trip out of town, thinking that my bike was not finished, and I learned later that it was indeed done.
George and Katie are wonderful people. They have succeeded in establishing a community business that services the the biking community in West Michigan.
You have always tried hard to accommodate service needs. I appreciate very much your being there for me when I needed bike service. I will definitely continue to give you my business for parts, products and service. Thank you.
Very friendly staff helped my son find his next bike. My son is 7 and was talked to and treated like he was the most in important person in the store. He was given lots of options, and lots of bike adjustments were made until he was 100% satisfied. Despite it being busy season, his bike was built and ready for pick up the very next day.
Great service and always focused on the customer! I bought my whole family bike from Rockford bike shop.
I appreciate the attention to detail in the work performed, and most importantly I have trust in the services offered
We find the Rockford Bike Shop to be team of people that take the time to do what is best for you. They will not upsell you on a product or service. They will treat you as a friend.
Great people offering amazing service!! RBS has always been able to deliver above and beyond service for my family and friends. I would highly recommend them to anyone looking for a bike shop from beginner to expert.
Always friendly and very helpful. Never disappointed
Rockford bike shop is great. Friendly service with quality bike mechanics. I know I'm getting the best service for my bike there. A beautiful, convenient new shop makes it a fun place to visit. Thanks George, Kate, and Craig for all the years of service. Keep up the good work.
The staff is great! All very friendly and helpful every time you walk in the door.
On a very busy day, they had a bike built up and ready to go in 2 hours for my kiddo. Absolutely made his weekend. Thanks again!
Katie was friendly and helpful outfitting my Trek e-bike.
Outstanding customer service!
Quick turnaround and helpful staff
Fixed a bit of complicated problem for me and kept me informed during the process
Great people who provide good information in a friendly, practical way, without trying to push you into buying. I appreciate that, and will be in to buy my next bike.
They pay attention to the details. Relational at the shop as well as professional when providing their services.
I came back to Rockford Bike because George helped me take care of a gift for a good friend last year. I am happy to support a local company.
You have the best top of the line.
Very fast and great communication. Reasonable prices. Very satisfied.
My favorite bike shop hands down!
Nice people
I bought a bike from another bike shop had problems with them not honoring the warranty to fix the bike tire. Left that store went directly to Rockford bike shop and they figured out what the problem was. I will never use another bike shop. I will tell everyone to go to Rockford bike shop. Rockford bike shop is priced right and honest staff.