Customer Testimonials
Very helpful and friendly.
Bob was extremely knowledgeable and very patient to help educate me about my bike. Great service and I love the new shop!
The staff is very knowledgeable and friendly. They sell quality products. I was very pleased at how they educated me in regards to the pros and cons of the ebikes I was considering. I am extremely pleased with my new Verve 2 Trek bike!!!!!
Great service on my fork…. Thank you!
There is everything you need for you bike and the staff is very knowledgeable and welcoming.
Excellent service and attention to detail. When you insist on it being done right, take it to RBS!
They just do a very good job. I know that once I get my bike back, I’m not going to have any issues and it will be ready for season of many miles.
Prompt and friendly service. They have the best products to choose from.
We buy locally whenever possible. Rockford Bike Shop is in our neighborhood. The couple that owns it patiently answered all our questions and advised us appropriately. We purchased 2 e-bikes and a bike rack and look forward to many years of great service with them.
The new shop looks great, Graham (I don't hear great, and might have heard his name wrong) was very helpful, twice in one day even. I snagged a new marlin to replace my old one, and picked up a small marlin for my daughter as well.
Great location, great culture, great service. Bob is the guy to address your bike service needs and Rockford Bike Shop has a good thing going. Stop by when your cruising the White Pine Trail, say hello and maybe get a beverage from one of the two nearby establishments.
Friendly, professional service, quality product
Super service went above and beyond my expectations.Bike was done on time as promised. Best bike shop in West Michigan!
Rockford Bike Shop is a wonderful gem in Rockford. They carry a wide range of bikes for all styles of riding from gravel, road, cross country, to trail. They also have a good selection of kids bikes. The service department can keep your bike in shape, keeping you riding. Plus two basset hounds make the best door greeters.
Excellent support and willingness to help. The new facility is nice and spacious and includes areas to test ride the bikes without worrying about traffic. Very happy with my purchases from RBS!
I've bought two bicycles from the Bike Shop in the last few years and I am very satisfied. The staff will work with you to find exactly what you are looking for and will place a special order if your item is not available on the floor. Especial thank you to Katie for making sure the purchase experience was flawless. I would recommend it to friends and family.
Quick turnaround on bike service. Love the new store.
Knowledgeable and friendly staff. Well stocked store. Convenient location.
Excellent work. Friendly and prompt service.
the best
Very knowledgeable and helpful staff, great product offering. Excited to come back.
Rockford bike shop service is great!
Always with big smiles and greetings.
The follow up maintenance services with a new bike purchase is much appreciated.
It was very busy in the store, yet we were taken care of promptly.
Thank You,
Graham, Katie and Mechanic (sorry I didn’t catch your name) you all are a solid team!
The communication and follow through are stellar!!
I like the personal service and the knowledge of the products. I am confident that I'm getting what's right for me.
Always very responsive service!
Very friendly efficient service expert repair
Very friendly and knowledgeable staff! Great product selection! Love supporting this locally-owned bike shop!
Always helpfully with giving good recommendations!
You actually had a few kids bike in stock! Nice new space. Knowledgeable staff. And Bob is awesome!
I was out for a ride on the first 50 plus degree day of 2025. While riding up a hill I shifted down to a lower gear. Heard a pop, then noticed the rear cable broke. I rode to the shop, they dropped what they were doing, put my bike on the stand. 15 minutes later I was riding again. Awesome.
Great service and fast. Awesome atmosphere.