Customer Testimonials
Quick turnaround on bike service. Love the new store.
Knowledgeable and friendly staff. Well stocked store. Convenient location.
Excellent work. Friendly and prompt service.
the best
Very knowledgeable and helpful staff, great product offering. Excited to come back.
Rockford bike shop service is great!
Always with big smiles and greetings.
The follow up maintenance services with a new bike purchase is much appreciated.
It was very busy in the store, yet we were taken care of promptly.
Thank You,
Graham, Katie and Mechanic (sorry I didn’t catch your name) you all are a solid team!
The communication and follow through are stellar!!
I like the personal service and the knowledge of the products. I am confident that I'm getting what's right for me.
Always very responsive service!
Very friendly efficient service expert repair
Very friendly and knowledgeable staff! Great product selection! Love supporting this locally-owned bike shop!
Always helpfully with giving good recommendations!
You actually had a few kids bike in stock! Nice new space. Knowledgeable staff. And Bob is awesome!
I was out for a ride on the first 50 plus degree day of 2025. While riding up a hill I shifted down to a lower gear. Heard a pop, then noticed the rear cable broke. I rode to the shop, they dropped what they were doing, put my bike on the stand. 15 minutes later I was riding again. Awesome.
Great new building, good inventory, friendly and knowledgeable staff and fun greeter dogs!
Professional courteous service taking the time to understand our personal needs. Staff are active cyclists and knowledgeable of the details of the products they are representing.
Good, reliable, bike maintenance service from multiple mechanics! Shop doesn't try to sell you things that you don't need. Friendly people who know most customers by name. RBS does a lot for the local cycling community with group rides and social times via happy hours at the shop.
Your service
Your not owned by FOX Friendly service willingness to talk with customer and provide recommendations or feedback.
Beer is always in the fridge!
The new shop is fantastic!
Great customer service!
Wonderful service! We needed to order the bikes we wanted and look forward to their arrival.
GREAT FRIENDLY SERVICE
Fast friendly and affordable bike service. Thank you!
Personal and professional. Anyone can have the products its about the service and the people.
Told them what i wanted and what I could spend and then set me up with the right bike
Fast professional service
As cycling pulled me deeper and deeper into its world, I realized the importance of having a local bike shop in my corner. In the beginning, I flirted with as many of the West Michigan offerings as possible just to experience their different cultures. We are lucky to have some great locally owned bicycle peddlers in the area (pun intended). However, one bike shop had me coming back regularly. George didn’t always tell me what I wanted to hear, but he always told me the truth and what I needed to hear. My bikes always feel brand new after they work on them. They value quality (both parts and service). They are an integral part of the cycling community and create a family atmosphere. Rockford Bike Shop is my favorite bike shop and I’m happy to be a part of their family.
I've bought two bicycles from the Bike Shop in the last few years and I am very satisfied. The staff will work with you to find exactly what you are looking for and will place a special order if your item is not available on the floor. Especial thank you to Katie for making sure the purchase experience was flawless. I would recommend it to friends and family.