Customer Testimonials
Prompt service, fair pricing, skilled staff!
Bob’s my favorite mechanic! Love that the shop carries Salsa. They have always had the parts I’ve needed and always provide great service!
Awesome customer service! They had my bike tuned up and ready to ride within 24 hours of dropping it off. Great work!!
You were very quick to fix my tires. Also, very polite. Thanks
Easy going....Very Helpful....
The team is very knowledgable and helpful!
Bob is just the best.
Fast, friendly & super efficient service and assistance with my bike rack, E-bike & accessories, as well as fair pricing. Craig went out if his way to help with everything. & Katie and of course Joline (cutest doggo) were all incredible!
Very nice to work with and very helpful in explaining and offering advice and services to get you back on the trail
Extremely helpful with necessary products, knowledge, and equipment
Easy going staff, though knowledgable and capable. Lots of choices.
The employees were very helpful, and replaced my tires the same morning.
Very knowledgeable in all that they do, and really appreciated the time to explain the work detail on my bike. Thank You!!!!
Excellent and prompt service. Always willing to explain what was done and why the service was performed.
Having worked many years in the bicycle retail industry I know a good bike shop when I see one. These guys are the best in west Michigan. They have a well seasoned staff. Their demeanor is professional but friendly. Rockford's product lines cover a wide range for every level of rider. If they don't have what you need in stock they are glad to order it for you. Rockford Bike Shop is my bicycle go to.
Fair pricing and good customer service communications.
They stand behind their work and make adjustments and corrections when needed
I loved the local, personal service and the professional staff. They were very helpful with a purchase that is a big purchase for me.
The folks at the shop were welcoming and helpful
Staff was great. Very helpful and pleasant to work with!
Helpful and friendly and willing to do a quick title replacement for me.
The highly knowledgeable folks in the service department.
Having s shop dog greet me at the door.
Responsive staff.
Knowledgeable
George is a consummate professional with years of experience and expertise. His workmanship is always A+ and you can take his advise to the bank. There is no better bike mechanic in the Grand Rapids Metro area. Katie is a delight and always helpful. The bike shop environs are friendly and welcoming. I highly recommend Rockford Bike Shop.
Bob and Katie were very informative- they know the product extremely well and took the time to explain all of the bikes features in detail.
Everything
Knowledgable friendly laid back
There was a design flaw on my Trek e-bike and Rockford Bike took care of it, tuned it up and delivered it back to me. Thanks so much!
Great service every time!
Very Helpful
Very polite
Job well done