Customer Testimonials
Open and honest and fixed what was broken
Very friendly and knowledgeable.
Fast courteous service for a tire repair.It was taken care of while I waited. Would highly recommend them
Very helpful and products that last
Just ordered and picked up a new MTB. From the beginning of the process all the way until the end was as easy as it could be. They went over every possible option of what I may want. They did comparisons for me with what I was looking for then we narrowed it down to one bike. I placed the order and it came a few weeks later. I picked it up the other day and I love it.
Their knowledge of bikes along with the services they provided were awesome.
Katie was great to work with. Her and the team took care of everything I needed and always communicated well.
Very nice folks
Excellent service. Always knowledgeable and professional
Great store and very knowledgeable people.
Great products and love their work culture
Normally fast and friendly
They know me and always take great care of my needs Great group of people and friends
Super helpful and friendly. Quick turnaround
Personal touch, friendly and knowledgeable staff, always willing to go above expectations.
You know us. And you don’t oversell. Products are good quality at right price range.
Awesome customer service. Inviting environment. Very qualified staff who are knowledgeable and ready to serve.
So helpful when I needed to swap out my bike seat and when I had a few questions about bike maintenance.
Friendly, knowledgeable
I purchased a pull behind buggy. The team was super knowledgeable and already had it put together. I came back later to trouble shoot my road bike and they put it right on the rack and helped me out. Great crew!
Always get me right in and super polite here thanks
They are not perfect, but they do stand behind there products and services. I have dealt with George and Katy for over 10 years. Great people.
Name removed
Bike tune up....great experience. Highly recommended.
Great customer service. Really good variety of products to choose from.
Dogs greeting me at the door; that's #1. Plus, always receiving genuine and consistent trustworthy service. Rockford Bike Shop ROCKS!
Katie was incredibly helpful and knowledgeable in helping us find the right bicycle for our daughter. We'll be repeat customers!
Fast, friendly service! Rockford Bike Shop can’t be beat!
Fast turn-around on my bike additions. Thorough inspection.
Customer service and sales is always helping families in parking-lot help make correct bike selection.
Walked in (after several years of 'maintaining' my trusty offroad steed) looking for a 29er (no research or real idea of what to expect). Walked out happy with the guidance for the selection and am now riding it...very happy with everything.
- Trek is a great brand!
- Pricing seems reasonable (not great, but nothing is anymore).
- The people were very nice, didn't seem pushy, and could answer all of my questions.
- The shop had exactly what we were looking for in the color we wanted.
Bob is the absolute best in the business. I trust him with all of my cycling needs and questions!