Customer Testimonials
Knowledgeable and courteous staff. Great inventory. Good for bike service and repair.
Great, friendly service!
It’s a local store with big brand products. The customer service is 10/10. We bought a used bike for my daughter and I know it wasn’t the biggest sale of the day but they still treated us with respect and shined up the bike for her and adjusted the seat. When it is time to come back for my bikes as our kids grow we will gladly give them our business and recommend it to everyone around. So much better than guardian bikes for kids!
Very friendly and knowledgeable staff (and dog)! They were very up front with what they were going to do for us and what it would cost.
Great service!
The Rockford Bike Shop has awesome selection of bikes and accessories. It’s a great shop to visit and look around throughout their store.
I take my bike there every year in spring for annual tuneups. The do a really good job working on bikes and stand behind their work. The owners are good people to discuss their products and services with.
Great shop, great mechanics, great vibe
Great service. Bob Hammond is awesome and knowledgeable tech. Always explains well what needs to be done.
I get good advice and am never over sold. The repairs are correct and reasonable.
The bike shop staff is friendly and very responsive. Service is completed accurately and promptly. I am grateful that we have such a great shop in our community.
Prompt professional service!
The friendliest most accommodating and helpful bike shop around.
Craig takes the time to explain what he saw when wonton the bike. Very personable.
The service is unbeatable. I always know my bike is 100% ready for race day
Casual fun atmosphere, local feel, good folks, nice dogs. Knowledgeable staff.
Friendly staff. Explanation of services are clear and concise. Just plain good service and staff.
Fast, cost friendly, reliable and always communicate well!
Every one is friendly and knowledgeable,
I enjoy the staff and they are always open to answering my questions as I am relatively new to biking. Detailed on the tuneup on my bike and he showed me pictures of components taken apart and inspected.
I wish there were some more women’s options for clothing and smaller containers of anti chafe creams or even packets to try.
Great staff!
staff is friendly, one of the few bike shops in town that does their own suspension work, price was reasonable and turn around was quick
Everyone who was working Friday afternoon around 12:30 February 27, greeted me and were very knowledgeable and helpful. I had not been to the new store location and went into the shop to see it and perhaps get my husband a birthday gift or two.
RBS has given me high quality service for 15+ years. They take the time to understand my cycling objectives. Whether they building a new custom ordered bike or doing maintenance on an 18 year old road bike I have not been disappointed.
Excellent repair work done on the suspension bob rocks
Super friendly and helpful staff!
Friendly customer service
Fast, friendly, and knowledgeable service! I brought my bike in for a tune up and the technician discovered my bottom bracket was in bad condition. It required ordering the replacement part, which I had them do, and they were still able to get the job done and my bike was ready for pickup within a few days. Very pleased with Rockford Bike Shop's service!
Listening to what I was asking for service. Gave clear communication of what they would do with estimate of costs upfront. Delivered and knocked out in 2-3 days as promised. And came in a little under what I expected to pay. Quality repair - tune up and spoke replacement. Also gave good info about issues I might consider down the road - chain wear and wheel condition. Excellent service!
Great selection of bikes at really good prices. The team went out of their way to make sure I was happy with my new bike. Definitely would reccomend Rockford Bike Shop to anyone.
Great service, helpful and friendly staff