Customer Testimonials
I'ma long time customer and have always gotten top notch service. everyone is knowledgeable and friendly.
Love the new shop location and the awesome Trek bikes we bought for our grandsons. We will frequent the shop and plan to buy more bikes in future. We love having such a nice bike shop as part of the Rockford Michigan community!
Service is excellent!
I dealt with Bob for service. He is always honest, straight forward, and knowable. Hes also super friendly with my kid when we show up, making it a more personal experience for us. He gave me an honest price, and an anticipated schedule. As always, Bob came through, the price was accurate and completed ahead of schedule. I will be return for future work, and bike purchases.
Nice family owned business and have brought on solid knowledgeable people.
I appreciate that George and Katie and Craig greet me by name and treat me like a valued customer.
Excellent communication and customer service.
Work completed quickly and efficiently.
Recommended and provided necessary services at a reasonable cost.
Highly recommend.
Bob is the best.
Always friendly, helpful, and have a vast knowledge of the products they sell.
Although the products they carry are top notch, it is the service that sets them apart. They, themselves, said anyone can sell a bike. It is the service that sets them apart. Friendly, helpful, no pressure what could be better?
Great service and timely. We had 2 ebikes that needed work and got it done!
Friendly and Quick service
Staff is friendly. The hush puppy is key. The building is in a perfect location. The used bike I bought for my 5 year old was perfect!
In stock parts and quick!
My only experience with your shop has been with Bob. I appreciate Bob so much because he is a good listener, empathetic and caring. I drive 50 min to have my bike serviced by him bc of his qualities, skills and experience.
You have it all or can order. You stand behind what you sell.
Staff really went above & beyond to answer all of our questions and truly showed they care in how they treat people!
I had outstanding customer service. The Rockford Bike Shop was able to service by bike with a quick turn around period. They quickly diagnosed the situation and ordered parts. It was done the next day. Thank you very much.
friendly, helpful, bikes for everyone (style, usage, price class, ...), knowledgeable, not talking their customers into a more expensive bike for making more money.
You were able to take my bike right away and have it done right around when I returned from a trip. I've since ridden the bike, and it rides great!
Super friendly and knowledgeable staff. Just an amazing team and always willing to help. They truly go above and beyond. Great products and top notch quality. Thank you!
The service was great and the dog was adorable.
You care
Quality work
Timely, attentive & professional service and advice. Topshelf products and the technical skills to make all the bike parts puzzles operate optimally! What a cool new shop with two enormous screens for viewing two bike races simultaneously. The shop vibes are like a sports bar combined with a gym with the best bikes for background mood. Anytime you go in, you might see families with kids getting their first kick bikes and greybeard prodads getting more carbon bikes!
Good selection and great mechanics
The staff is always interested in helping. Love the adorable dogs too!
The service and knowledge. Also the quick turnaround when bringing bike in for service or repair.
Quality products that hold up and great customer care.
Good customer service. Quick turnaround.