Customer Testimonials
Great quality friendly service!
Love the shop and chatting with the people.
Incredibly friendly and knowledgeable staff. Within minutes I felt like I was part of their business and they cared about my experience.
All I needed was a back tire replaced on my E-bike, done in 10 minutes! Always grateful for great customer service and a bike shop that gets you.
Great team at RBS! Very knowledgeable and supportive of cyclists.
Great personalized service
Being greeted with a smile from knowledgeable staff.
Love to support local where they know our names and we know their names too! Customer service that goes above and beyond and is consistent every visit! We love everything about this incredible business! George and Katie have built an incredible business and team!
Katie, George, Craig and staff are incredibly knowledgeable and do great work, no matter whether it is a small or large request. I've been going to their shop for over 30 years, and I can't wait to see their new place in 2025.
We love the bikes we purchased from them and the warranties that come with them. The employees were very informative with our questions and concerns. We bought a floor model and they went through it thoroughly and wiped it down for us before we left with it. Very nice people and good products!
Excellent customer service and response time!
Quick turn time
Quick, affordable, quality service
Best bike shop in West Michigan!
The shop had a helmet in stock that I’ve been trying to find for several months. The staff was very helpful in having it shipped to me, out of state. Thanks much!
Craig was very helpful and honest!!
Communication was great and work was completed timely and they went above and beyond with extra parts and work I needed....
Thanks to all..!!!
Everything!
It’s simple, Great service great people
Great and dependable fast service!
Great customer service!
Craig was great. I just moved to Rockford last week and he made me feel welcome. Thanks for the excellent service! -First name removed (yellow Salsa)
Quick attentive service, great products.
Super friendly and fast service
Great job in meeting current needs along with the right amount of suggestions to think about for the future depending on the bike.
The beer temperature in fridge is one degree warmer than it should be. There should me more dogs! Excited for you guys to move into your new building. It looks incredible
First name removed
Love the Rockford Bike Shop!!!
Very kind, courteous and knowledgable staff and ownership.... that endeavors to afford above & Ebyond the Call service. Thank you!
Their technical expertise is unmatched. Quick, friendly service and top notch inventory.
Owners and staff that truly care about making your cycling experience the best it can be. Always go beyond what it expected at a fair price.
Last week, I purchased my dream bike, a Trek Supercaliber, from Rockford Bike Shop, and the experience was exceptional. From the moment I entered, Craig and his team provided outstanding customer service, demonstrating extensive knowledge that helped me make a well-informed decision.
Craig went above and beyond, even arriving early to set up my bike when it arrived. Following my specific requests, including calibrating the bike to my exact weight and specifications, he accommodated everything without hesitation.
My first ride on the bike was phenomenal, it shifted flawlessly, the suspension performed perfectly, and I couldn't be happier with my purchase. The team was incredibly patient and provided valuable advice, including recommendations for nutritional products to support my training. Their expertise and passion for the industry truly stand out.
I wholeheartedly recommend Rockford Bike Shop to anyone in West Michigan seeking a top-tier bike shop. I will certainly share my positive experience with others. Thank you to Craig and the team for exceeding my expectations!