- Phone: 208-383-1000
based on 11480 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpets do not have a noticeable difference in appearance, so it would be nice to stop midway through and show a comparison or show how you know when it is clean enough to stop cleaning.
Love their exceptional customer service. Besides that, their employees are professional and reliable. Initially contacted them to treat problem urine areas and a couple of rooms. Afterwards, it was as if new carpet had been installed. Opted to purchase their spray bottle for future 'oops' of an older dog. Have no qualms using it as it is all natural and works wonders. I even bought a black light.
Great service. Quality work. Zerorez was able to accommodate on short notice.
The carpets look amazing! You certainly know your business, thank you! And yet I would most like to comment on Marshall Reed who was on site and one of the most polite young professionals I have had the pleasure of interacting with in years. His knowledge of the product, service & process were detailed & excellent. Another reason I am happy to refer Zerorez to anyone that may need the service
Ben was great, personable and solved problems to access my 2nd floor condo.
Excellent service! Highly recommend!
Your tech was on time and worked hard to do a good job on my carpets.
My carpets look great!
Excellent service and product.
Easy scheduling and cleaners always arrive on time and do fantastic work. I appreciate that all the staff I have interacted with are friendly, polite, and professional.
The carpet and upholstery cleaning were done beyond my expectation and the technician who provided them was friendly, helpful, and informative.
Professional and knowledgeable employees make the difference. Treat the project with care to obtain the best results.
I had my dryer vent cleaned out but I don’t believe that your technician had the proper equipment. My vent was up near the roof and his ladder was way too short. The hose wasn’t right for the job. I’m highly disappointed. The technician was polite and professional but the job wasn’t done to my expectations and so I won’t use Zerorez for ducts again. Also I think you need to take off a suggested tip on the invoice. That’s ridiculous and puts a customer in an awkward situation, especially since the job wasn’t done well
Professional, personal, hard working individuals.
Great! Jacob Great! Professional and we will call you again when our floors need cleaning.
Jacob is timely and absolutely knows how to remove paint stains off my carpet. He is fast but thorough. Knows exactly what needs to be done.
Second time using Zerorez and highly recommend calling them.
Price is right and results are perfect.
On time, thorough cleaning, exceptional personnel. Price is as agreed upon.
Nice people, fair price.
Carpet looks great.
Timely, responsive, thorough.
What I really liked was not trying to sell me something I did not need. Technicians had great communication and send picture updates and called to addressed any problem areas. Technicians were kind and respectful to all persons in the home.
Easy to schedule, great customer service, contact before appointment, efficient and did a great job!
A person was efficient and pleasurable and thorough
Fast efficient and reasonable price. What’s not to like?
Stain removal process doesn’t really rid the carpet of stains despite the hefty price per stain. Disappointing. Despite that, the carpet is clean and looks refreshed.
John did a great job!!!
Your products are top notch, we’ve been very happy with them and used Zerorez for 20 years. Our service provider was terrific, he did a great and thorough job of cleaning our rugs. Many thanks.
Clean carpet, no nasty smells or crunchy carpet. Also great service techs!
Our service technician was knowledgeable about the products he used on our carpets; did an outstanding job and was conscientious about making us happy with the cleaning.
Dried quickly.
I'm very pleased with the service. Victor was very courteous and professional. He explained the service and the product used. The carpet was quite dirty and now looks really clean and feels so soft. Cleaning was done in the afternoon and was dry before we went to bed. I waited until the next morning to vacuum and put everything back in order. It looks great and I will definitely call them next time I need my carpets cleaned.