- Phone: 208-383-1000
based on 11431 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Easy appointment making, good communication through out, good value
Always on time. We used Zerorez in North Carolina and Georgia before we moved to Eagle Idaho. The standards are the same which is really appreciated.
Your service provider was thorough, paid attention to detail. Friendly and most important my carpet looks great!
Perhaps scheduling smaller jobs (if you aren’t working them geographically) at the beginning of your windows, might help technicians work more efficiently when dealing with more complicated cleans. We are pleased with the results, so if/when scheduling again, but will take an earlier time slot next time. As stated before, we appreciated Brandon’s communications and Ben fitting us in at the end of his day when Brandon was stuck in a big job.
Carpets weren't dripping wet, Cody was knowledgeable, professional, courteous, and hard-working. House smelled clean and continues to stay smelling clean. Ancient cat urine smell now only detectable to dogs.
My scheduling window was communicated to me on the phone as 2-5pm, but I got an email that it was 11-2pm so that is what I prepared for. My tech showed up right at 5pm, concerned that the job was too large to complete in the slotted time period. This seemed to be something that should be handled by corporate scheduling. I felt pressured to reduce the scope of my booked job, but also I was being offered additional services (like protector and spot cleaning). The tech was friendly and diligent, he did a good job. I recommend not booking jobs that will last well into the night without clearly communicating to the customer that a late night cleaning is a possibility.
Ben and Brandon did an exceptional job cleaning our carpets! From start to finish, they were professional, courteous, and incredibly thorough. They arrived on time, explained the process clearly, and worked efficiently without cutting any corners.
Our carpets look brand new — stains we thought were permanent are completely gone, and everything smells fresh and clean. You can tell they take real pride in their work.
We truly appreciated their attention to detail and friendly attitude. Highly recommend Ben and Brandon if you're looking for top-quality carpet cleaning with great service!
This is the second time I have used them. This time they cleaned the furniture and did a great job!
Victor and his co-worker did a great job. Victor cleaned our carpets last year and did a great job too! Zerorez is really the best carpet cleaning business out there. I highly recommend them.
My biggest issues:
Possible mold and damage to floorboards due to cleaners, damage to furniture, as well as major inconveniences to the household.
1. I had my initial cleaning on a Monday for three rooms. In one of the rooms, we paid for the Subtopical treatment at $175 because we have a cat that has peed in three places (small areas, but multiple times in the same place), as well as the Topical Odor and Stain treatment in all three rooms for $75. The cleaner said that he had to get the floors very wet to clean the cat pee spots, but that it wouldn't hurt the floorboards or cause any damage. By Wednesday afternoon, those spots were still very wet, the smell had become musty and spread throughout the house, and the smell of cat pee remained the exact same. Because of the excess water, it spread and soaked into the side of our fabric bedframe. I called about this and they scheduled to have someone out the next day (the woman at customer service was very nice).
2. The second cleaner came on Thursday and looked astounded when I told him the initial cleaning was on Monday. He said it should have dried within 24 hours. He proceeded to re-wet the whole room and suck up the water. He also sprayed a lot of enzyme on the carpet to hopefully get rid of the smell, and left me with a fan overnight to make sure it dried, which was very helpful. I also expressed my concerns for the bedframe because now, even if the floor is cleaned, the dirty water/smell is now in the bed. He sprayed enzyme on the bed to fix this, and I told him I was skeptical of it working.
However, after all that, on Monday of the following week (7 days after initial cleaning), the musty smell was gone, but it now smelled heavily of cleaner with a hint of cat pee.
3. He had said to vacuum very slowly to get all the cleaner out after it was dry, which I did three times. I had a full vacuum of dirt and other debris, from just the single room, so I'm not sure what the initial cleaning actually did. I was concerned and did the same in the other two rooms with similar results. I feel that nothing was cleaned other than the very top part of the carpet. Stains also remain the same in one of the other rooms, so I'm also disappointed in the $75 we paid for that.
4. So I called again that day (Monday) and asked if there was anything they could do about the charges, as I no longer trusted the company and would have to pay another company to come in and fix what they had caused. I was told that customer service couldn't do anything and that HR or the boss would call me back later that day, but if they didn't that I should call back again before they closed. I received no call back. Can you tell me why I have to call until the issue is resolved? Even if it wasn't a same day response, I would have been fine. But why does a customer have to call until they can reach someone about a very large issue that may have caused very expensive problems like mold, damage to the floorboards, and damage to other items in the home?
Other service disappointments:
Unprofessionalism.
On the first cleaning, I was discussing charges and final instructions with the cleaner. As we're talking, he stops and looks at the box of donuts on my counter and says "Oh, Krispy Kream. Mind if I have one?" Before I even answer, and as I'm saying "Oh, actually there are only two left and my husband hasn't had any," he's opening and reaching into the box to grab a donut. I gave him a cupcake we had next to the donuts because I felt so awkward about the whole exchange.
The second cleaner was more professional and I don't have any complaints about him, other than that he sprayed a little too much cleaner in the room and now it has caused the second problem I listed above.
I wanted to give Zerorez a chance to fix the mistakes before I left feedback/reviews, but I have had too many inconveniences and possible major expenses caused at this point. I apologize for this being so long, but I wanted to put in detail all of my complaints.
I have shared my experience with family and friends, and now will be sharing this post on all public review sites to warn people of the damage and unprofessionalism of this company. We will be examining the floor, and I will reach out again if we find any further damage.
Service man was great. Equipment appeared to be inadequate.
The only reason I would recommend services would be because of Marshall.
Thank you for your review! I'm sorry to hear that you feel the equipment isn't adequate, I'd love to talk to you about that. Please return my call at your convenience!
It's only been a few days, so I'm not sure how it's going to hold up. Looks good now.
Prompt, courteous service with a range of service options available. Our technician was conscientious, listened well and explained the process to me in advance.
I liked how easy it was to book online! I wasn't physically there to see the work and can comment or provide feedback on it. But my husband said they were quick and did an excellent job
Cody was very thorough and told me about services like tile cleaning and sealing that I wasn’t aware you offered. He did a great job!
The staff were friendly, knowledgeable and hard working. The end result was awesome!
Great service and experience
good job'''quick schedule, prompt
I’m a construction manager and have used ZeroRez several times when the unexpected happens. They have always been able to take care of our requests in a timely manor. They have always been able to remove the stains we have called on and are reasonably priced.
I find it hard to even believe that it got cleaned, although you can tell it is brighter, all of the high traffic areas, areas by chairs, etc. are still there. The majority of the bill was spent on spot treating in the dining room for stains including pet urine. Although I understand it is no guarantee, I went and bought a Hoover carpet cleaner the day after you were there and it did a better or comparable job and getting the stains out. To top it off, it was like the tech walked in the room without the booties and his footprints completely showed on the carpet. It was very disappointing and I felt awful for my mother who is a senior because she felt bad saying anything. We will not be using you for the remaining rooms.
Thank you,
Krisie Last name removed
2088 E Bowstring
Meridian, ID 83642
Phone number removed
I was not disappointed. Brandon was a sweet young man and worked hard on our carpets. I had never experienced the rippling as I did this time, but after I called and Jessica explained the frequency that occurs, I was patient to wait. The rippling went away as she indicated it would. Carpets are clean and ready for another year of wear and tear.
It was easy to schedule and the cleaning was in depth and used a different system that was effective and pet friendly.
Brandon, our cleaner was thorough and also gave us a lot of information about ZeroRez and caring for our carpet and furniture going forward. I appreciated that!
Carpet cleaning is excellent. Customer care is too notch. We are repeat customers.
Thank you
Shower Cleaning Service Offered.
ZeroRez has the best cleaning products and processes hands down, have been a customer for many years in 2 different homes ❤️ Have to take a moment to recognize the technician, John, who came out on Saturday, he did an outstanding job. Remembered all the details, worked hard to get my carpet cleaned in the best way possible, the results exceeded my expectations. He covered all the bases, sent me my invoice at the beginning of the visit and was so sweet to my dogs.
They really clean my carpets.
the rooms smelt musty after being cleaned
Ben the technician was professional, courteous and answered all my questions. Will definitely recommend Zerorez. Thank you!
The scheduling, notifications, invoicing and payment were seemless and straightforward. The cleaning was very thorough. Carpet was revitalized.
In my opinion the cleaning process is much better than other companies we have used over the years and the quality of workmanship is so much better, the time taken to address the concerns are listened to and the overall end result is one that is not rushed or corner cut just to get the job done. I had the opportunity to meet and watch Victor do an amazing job, he was informative during the whole process and would recommend Zerorez Boise to family and friends.