Zerorez Boise
2807 South Cole Road
Boise
ID 83709
United States
  • Phone: 208-383-1000

Average rating: 9.3 out of 10 based on 11431 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 26, 2025 — Rated 10 out of 10 by Karl Abel Zerorez Boise
What do you like about our products and services?

Great service and great work on cleaning carpet

Report a concern   September 26, 2025 — Rated 10 out of 10 by H.W. Zerorez Boise
What do you like about our products and services?

Mostly I like the results! The carpet looks almost new again, even though it's about 17 years old. The employee doing the work, Marshall, was professional and personable. I'd recommend him and his work to anyone. I can hardly believe how good the carpet looks again.

Report a concern   September 26, 2025 — Rated 10 out of 10 by S.B. Zerorez Boise
What do you like about our products and services?

I like that it has non chemicals The teck was efficient and explained everything.

Report a concern   September 26, 2025 — Rated 10 out of 10 by J.M. Zerorez Boise
What do you like about our products and services?

Quick drying

Report a concern   September 25, 2025 — Rated 10 out of 10 by Dan Ramey Zerorez Boise
What do you like about our products and services?

The guys you send take pride in their work.

Report a concern   September 25, 2025 — Rated 10 out of 10 by Meg White Zerorez Boise
What do you like about our products and services?

Victor was polite, on time, and made helpful recommendations.

Report a concern   September 25, 2025 — Rated 8 out of 10 by M.F. Zerorez Boise
What could we do to improve?

more frequent and greater discounts. $25 sounds fine, but it is barely 5% off.

Report a concern   September 25, 2025 — Rated 10 out of 10 by Irene Utley Zerorez Boise
What do you like about our products and services?

Excellent carpet cleaning services

Report a concern   September 24, 2025 — Rated 9 out of 10 by R.S. Zerorez Boise
What do you like about our products and services?

Good communication regarding arrival time and the carpets look great.

Report a concern   September 24, 2025 — Rated 10 out of 10 by P.N. Zerorez Boise
What do you like about our products and services?

The customer service was excellent as well as the technician ability and keeping me informed.

Report a concern   September 23, 2025 — Rated 10 out of 10 by K.S. Zerorez Boise
What do you like about our products and services?

Friendly and informative

Report a concern   September 22, 2025 — Rated 10 out of 10 by J.K. Zerorez Boise
What do you like about our products and services?

Keegan was polite professional and very through. My rug looks better than ever.

Report a concern   September 20, 2025 — Rated 10 out of 10 by Michelle Walker Zerorez Boise
What do you like about our products and services?

We are very happy with your service. Your staff was polite on time and did a great job. We will use you again and will recommend your company to others.

Report a concern   September 19, 2025 — Rated 10 out of 10 by G.M. Zerorez Boise
What do you like about our products and services?

Friendly technician!

Report a concern   September 19, 2025 — Rated 10 out of 10 by J.F. Zerorez Boise
What do you like about our products and services?

Great service. Carpets look great. Tech was on time and very polite and professional. Great company.

Report a concern   September 17, 2025 — Rated 10 out of 10 by Ellen Teicheira Zerorez Boise
What do you like about our products and services?

Terrific product (your carpet cleaning) and equally terrific technician (Skyler). Carpet is clean, refreshed and soft. Our tech was courteous and informative and punctual. Nice job! See you next year.

Report a concern   September 16, 2025 — Rated 7 out of 10 by J.Y. Zerorez Boise
What could we do to improve?

I was very impressed with the carpet cleaning process with no chemicals and how fast our carpets dried; however, the stains in the dining room carpet were more evident after the cleaning. The worker told me that if I had treated it with a carpet cleaner and not rinsed it well, the carpet might turn white if he treated it. That would have been fine with me, as the carpet was white anyway. I wonder if I should try cleaning it again with Resolve or another cleaner. Please advise.

Report a concern   September 14, 2025 — Rated 8 out of 10 by J.P. Zerorez Boise
What could we do to improve?

Better communication of what is needed/expectations before and after.

Report a concern   September 13, 2025 — Rated 5 out of 10 by K.R. Zerorez Boise
How did we disappoint you and what can we do to make things right?

Christen who performed the job was very nice and I am sure very competent. Mostly I was disappointed that the traffic areas did not look any better than before the cleaning. I would be hesitant to use Zerorez again.

Report a concern   September 12, 2025 — Rated 10 out of 10 by S.H. Zerorez Boise
What do you like about our products and services?

Word of mouth

Report a concern   September 12, 2025 — Rated 10 out of 10 by Tom Johnston Zerorez Boise
What do you like about our products and services?

Efficient professional and friendly personnel, product is biologically friendly and if you have pets- mandatory to use because of the oops spots

Report a concern   September 7, 2025 — Rated 10 out of 10 by Amber Yeager Zerorez Boise
What do you like about our products and services?

Our cleaner did a fabulous job, carpets look great, friendly, fast ect. Prices are good. Would recommend to anyone.

Report a concern   September 6, 2025 — Rated 10 out of 10 by D.S. Zerorez Boise
What do you like about our products and services?

I've had carpet cleaning done by zerorez many times. It always looks great afterwards.

Report a concern   September 6, 2025 — Rated 10 out of 10 by Cheryl Minshew Zerorez Boise
What do you like about our products and services?

On time, professional. Clean carpets, protected walls

Report a concern   September 5, 2025 — Rated 10 out of 10 by L.L. Zerorez Boise
What do you like about our products and services?

Quality service.

Report a concern   September 4, 2025 — Rated 10 out of 10 by M.M. Zerorez Boise
What do you like about our products and services?

No odor. Dried quickly.

Report a concern   September 4, 2025 — Rated 5 out of 10 by S.W. Zerorez Boise
How did we disappoint you and what can we do to make things right?

We have used your service for many years and have referred you to friends. We recently had our bedroom carpet cleaned, an area rug in our family room and grout cleaned in our master bath & laundry room. All turned out well except our area rug which had some traffic areas which were dirty. I feel the original technician scrubbed to hard on the soiled areas resulting in the carpet fibers being ruined. You were kind enough to send a second person out who again tried to clean it with no better results. Due to this happening we have had to replace the rug. Also when I called to have the grout cleaned on my floor I wish they would have ask me if I wanted the floors sealed and that we would have to stay off them for 48 hours. I would have loved to have them sealed to make the process last longer had we planned in advance to stay off the floors for 48 hours we would have had it done. I am sorry but I probably can’t recommend to friends in the future but we will continue to have our carpets & floors cleaned by you but not our new area rug.

Report a concern   September 4, 2025 — Rated 10 out of 10 by Barbara Kisley Zerorez Boise
What do you like about our products and services?

They are very thorough and do such a deep cleaning job. My furniture and rug looked amazing. Cody was such a hard worker the whole time he was here

Report a concern   September 3, 2025 — Rated 10 out of 10 by Jay Fishman Zerorez Boise
What do you like about our products and services?

Fair pricing and they have always done a great job.

Report a concern   September 3, 2025 — Rated 10 out of 10 by M.T. Zerorez Boise
What do you like about our products and services?

The communication was great, the technician called when he was on his way, and he did a great thorough job.


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