- Phone: 208-383-1000
based on 11534 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was told it would take 4 to 6 hrs for the carpet to dry, well a day and a half later they were stil damp ???? after the finaly did dry I vacuumed and oh my what I got was astonding I had to empty the dust container FOUR times I was blown away with the amount of dirt I vacuumed up as though they had never been cleaned . so needless to say I am less than pleased with my $100. dollar carpet cleaning I won't refer your company to anyone else
We are in the process of purchasing a house; our realtor was present when the carpets were cleaned yesterday. I have already paid the invoice - she sent us this feedback:
Ok yep, he charged you for an extra room and 2 extra fiber protections. So you were over charged $116
I'm so sorry, this guy was all over the place! You'll need to call the office and have them fix it. Phone number removed
She has used your company before and been very happy, and apologized this happened. I would like a corrected invoice and a refund for the additional charges.
Hi Mahrika! I read your review and It looks like you booked online originally a hallway, stairs, 5 rooms, 6 areas of fiber protector, and a closet. When Mike did the walkthrough with the realtor, he advised he needed to add two more areas of fiber protector as we are cleaning 5 rooms, one hallway, a set of stairs, and a closet. That is in total 8 carpeted areas, and that is 8 areas of fiber protector. I also looked up the home to make sure that there are 5 rooms that are carpeted, and from what I can see it is all correct on the invoice. Mike also sent over the invoice to be approved before the cleaning was preformed. I'm not sure where the confusion is, but we would never charge a customer for more work than what was preformed. I'm sorry if you feel you were overcharged.
Fast on time. Very good
No soaps, no chemicals, extraction
I will send a more formal email shortly with pictures and explanation.
Service was great. Braydon was on time, explained the Zerorez process and started the job. The carpets looked great after he was finished. They dried quickly and we are very happy with the result.
He was on time, very professional did a great job at the price quoted.
I will use Zerorez again.
The technicians were extremely professional and explained each step of the cleaning process. We are so happy with the customer service and how great our carpet looked. Thank you!!
Service people are always polite. They do a great job
Having no residual on furniture or carpets after having them cleaned is comforting. The service is always perfect.
Zerorez did an amazing job cleaning our carpets! We had a playroom that had several spots that I was sure were never coming out as well as stairs up to the kids' rooms. The carpets look so good. We will definitely have them back to clean other rooms and highly recommend them!
Great communication. Great products and great worker and workers.
Clean carpets and good customer service
Our technician was prompt and courteous and he spent a lot of time to get our sectional as clean as he could. Your pricing is very reasonable as well.
The guy who cleaned our carpets yesterday did a fantastic job.
We so enjoyed the friendly service techs, they explained everything to us, our furniture looks great
The worker was very considerate, efficient and did a good job.
Cleaning job was great! The employee was pleasant and efficient. Easy to book the service and they were able to come exactly the day that I need them.
Did a great job cleaning my carpet
Great service. The techs were very friendly and helpful.
On time, fantastic customer service, showed care for our belongings.
Would you stop judging workers.
Professional and knowledgeable staff
Minimal chemical use
The products and services were great. The carpet turned out beautiful, and my tech was kind, knowledgeable, and very professional. I will be using zero Rez again and highly recommend their product and service. They were very accommodating to my schedule changes and answered all my questions each time I called.
We had our carpets, a couch and a recliner cleaned. The house smells so fresh and we appreciate knowing we are sitting a clean couch and recliner. Mike was a great teacher about the products used and the "why" that supported the use of each.
Great Job Mike!
Have been using Zerorez for many years, both in Boise and Tucson. Always good, with no surprises.
I appreciate you being able to accommodate cleaning carpets in high-rise condos.
Your representative was polite, knowledgeable and cleaned our carpet in an expert manner.
Donald did an outstanding job cleaning our carpet. We are very happy with the outcome. Our carpet never looked better thank you.