- Phone: 208-383-1000
based on 11534 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very pleased with the job Donald (believe was his name) did. Carpets in both rooms looked much fresher.
Everything except the spray they used for pets. It still smells of it.
Prompt, Professorial, Communicate. Performs a great service and services.
Ease in scheduling. Professionalism of tech and office personnel. Price. Clean carpet!
I love that your technicians go above and beyond for service. The products you use leave my carpet smelling fresh and clean, not full of chemicals.
Your proprietary process for cleaning is fantastic
They did a great job glad I had it done
Very professional and on time. Did the job well.
Everything went great. I appreciate recommendations. Timely service
We had a nasty blueberry stain on our new carpet! Victor came and saved the day. We did an additional treatment and got the stain completely out. I’m so happy with this company!
Timely, efficient, good service and price.
Bender was great!
Always do a good job on my carpets
Timely response and thorough cleaning.
Great service, clean products and the floor looks good. This is the 4th time we have gone with Zerorez and will continue in the future.
Thanks
ZeroRez always does a great job! They are timely, courteous and professional and the carpets always look great!
Carpets were cleaned and the technician was polite, conscientious and hard working.
Ronald did a great job!
We like that there are no harsh chemicals.
Our Zerorez guy is the BEST. We had Marshall last time we had our carpets cleaned and he did another great job this time.
Our carpets look amazing. We were thinking we needed to replace our carpet but now we can put off that expense until later because our carpet looks like new.
We will never have another company come and clean our carpet. And we will always ask for Marshall to do the job.
Marshall, thank you for the thorough and great job you did on our carpet. You are the BEST!
Christian did such a fantastic job!! Spot checked my entire carpet. Worked very hard Was very careful protected all my furniture. Wore booties to keep everything clean. At the end used special fiber rake to fluff up my entire carpet. Superb job of cleaning. I will use your cleaning company again and tell my friends. Will also call to have my hard wood floors cleaned to a high shine!
Carpet in doorways still shows dark/dirty. These did not lighten up as the tech had mentioned might happen. Other areas in general came out ok.
From the very start, we were treated with respect and caring for what we needed done. Matt was our tech and he did a FANTASTIC job on what appeared to be a hopeless situation. Would recommend this company 100%.
Tech called me to let me know when he was on his way. He informed me on site as to the process he was going to do cleaning the carpet and the possible results of cleaning this commercial carpet that was neglected by the prior tenant. However, their tech did a great job of cleaning the carpet and it came out better then expected. I highly recommend Zerorez, they have never let me down.
I am a return customer. My carpets stayed clean longer than with other companies. My carpets dried pretty quickly but we left everything off them until the next morning. They look terrific!
Service was quick and carpet looks great. It did take longer to dry than expected though.
Marshall the tech was great, super friendly. The couch cleaning, shower enclosure, carpets and grout left something to be desired. I have before and after pics of all if you'd like. We had a full bathroom remodel 5 years ago so the grout isn't old, and we had them cleaned 2 years ago (different company) and they turned out great. This time they look marginally better. I questioned it after the service and Marshall was super polite and mentioned some are harder to clean than others (understandable) but we're going to pay a grout cleaning company to redo them. I understand the time between cleanings and which products used by each company will affect the outcome - but we squeegee the shower after each use and while there was grout stains, there was no buildup anywhere (again I have before pics if you'd like them). As far as the carpet, there's spots that I removed after Marshall left with Resolve carpet cleaner. Hmmm.
Small thing to mention - something dripped out of the service van onto our driveway. It's not oil, it seems to be some type of cleaning solution? But it's still there and I'd like to know what it is so I can get the right product to clean it.
My carpet appears to be in the same condition before it was “cleaned” and the service was very expensive.
Very professional service. I appreciate reminders, how to prepare for the cleaning, the technician contacting me when on the way to my house. I wasn't totally satisfied with a couple of areas and they sent a tech back to redo the areas of concern promptly and with no additional charge. I'm much happier with the adjustment. The carpets look great!
Outstanding knowledge, expertise and workmanship. Jacob did an excellent job! Thank you!
Exceptional service in timely manner…….thank you