- Phone: 208-383-1000
based on 11480 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We are very happy with your service. Your staff was polite on time and did a great job. We will use you again and will recommend your company to others.
Friendly technician!
Great service. Carpets look great. Tech was on time and very polite and professional. Great company.
Terrific product (your carpet cleaning) and equally terrific technician (Skyler). Carpet is clean, refreshed and soft. Our tech was courteous and informative and punctual. Nice job! See you next year.
I was very impressed with the carpet cleaning process with no chemicals and how fast our carpets dried; however, the stains in the dining room carpet were more evident after the cleaning. The worker told me that if I had treated it with a carpet cleaner and not rinsed it well, the carpet might turn white if he treated it. That would have been fine with me, as the carpet was white anyway. I wonder if I should try cleaning it again with Resolve or another cleaner. Please advise.
Better communication of what is needed/expectations before and after.
Christen who performed the job was very nice and I am sure very competent. Mostly I was disappointed that the traffic areas did not look any better than before the cleaning. I would be hesitant to use Zerorez again.
Word of mouth
Efficient professional and friendly personnel, product is biologically friendly and if you have pets- mandatory to use because of the oops spots
Our cleaner did a fabulous job, carpets look great, friendly, fast ect. Prices are good. Would recommend to anyone.
I've had carpet cleaning done by zerorez many times. It always looks great afterwards.
On time, professional. Clean carpets, protected walls
Quality service.
No odor. Dried quickly.
We have used your service for many years and have referred you to friends. We recently had our bedroom carpet cleaned, an area rug in our family room and grout cleaned in our master bath & laundry room. All turned out well except our area rug which had some traffic areas which were dirty. I feel the original technician scrubbed to hard on the soiled areas resulting in the carpet fibers being ruined. You were kind enough to send a second person out who again tried to clean it with no better results. Due to this happening we have had to replace the rug. Also when I called to have the grout cleaned on my floor I wish they would have ask me if I wanted the floors sealed and that we would have to stay off them for 48 hours. I would have loved to have them sealed to make the process last longer had we planned in advance to stay off the floors for 48 hours we would have had it done. I am sorry but I probably can’t recommend to friends in the future but we will continue to have our carpets & floors cleaned by you but not our new area rug.
They are very thorough and do such a deep cleaning job. My furniture and rug looked amazing. Cody was such a hard worker the whole time he was here
Fair pricing and they have always done a great job.
The communication was great, the technician called when he was on his way, and he did a great thorough job.
Great service on move out, accommodating and did a good job
Timely, great job
The carpet feels nice and clean and soft when finished, unlike other carpet cleaners which leave a sticky residue on the carpets.
I was impressed how easily stains of coffee came out of the carpet. The service was top notch!
The carpets took a lot longer to dry than what was indicated. It's understandable, but maybe not tell people they'll be dry in 6 hours.
Carpet looked great when finished. They were even able to get paint drops out of the carpet.
Jacob was an excellent communicator and shared what additional product offerings were available should I need or want them but did not push or feel salesy. The rug was a little beyond repair but the cleaning was very cost effective and I will use this organization again should I have a need to. Thanks, Jacob, for being so great! You're an incredible asset to the organization and your team.
Efficient
Easy to schedule, the carpet feels soft and not crunchy when it's dry and a generally fresh smell but not strong!
On time, Great work! nice young man!
That you provide an amazing service with less toxins
Keegan was polite professional and very through. My rug looks better than ever.