- Phone: 208-383-1000
based on 11482 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Dried quickly.
I'm not sure of my satisfaction. The walkway areas of my carpet remained somewhat flat ; didn't fluff up like it did when I shampooed the carpet. Reserving judgment right now.
Fast & clean very well
Jacob was extremely professional and timely. He went into detail about the process and extras that are offered. He also took the time to listen to what I needed and wasn’t pushy trying to upsell anything but did explain that there is a possibility of the stains returning without doing the sub-carpet clean. I had to leave before he started, and my cats were locked in a room while he was there, he messaged when he was done that he had let them out and locked the door behind him when he was done with the service. My carpets looked phenomenal when I returned home, and all of the spots I was concerned about were gone.
The product is wonderful, but it"s the emplyees and the fantastic customer service that keeps me coming back.
WAs surprised by the nearly 30% jump in cost. Not only did the room rate increase, but the stain protector also increased by 30%. Will have you come back, but will reduce the service we have you do. We are retired and live on a fixed income. Love the service and how the carpets look, just can’t make the numbers meet.
My carpets are clean, no cover up. Technicians are friendly. I also appreciate that it's non toxic.
Clean products, fair pricing
No chemicals
kind and good care of house
John , did a great job. Everything was clean as expected. I’m very pleased with your services and John’s effort. Thank you very much.
Marshall worked quickly and efficiently
It’s always a pleasure working with Zero Res
Neighbors
Service man was very informative on the process used. Very quick and thorough cleaning. My carpeted floors look fantastic!
you have good products and our technican was knowledgable and friendly
Quick easy priced reasonablely
Freidly great communication, carpets came out very clean
Great service and great communication. I have used these guys monthly and will continue to use them. I highly recommend them.
Love the fact that there are no chemical residues left behind.
The technicians are professional, personable and do a great job.
Nice service techs and no residue on the carpet.
My text to confirm my appointment said the appointment window was from 8:30 AM to 11:00 AM. The service person called and said he would be there at 1 for the appoint window of 11AM to 1 PM. I explained that I thought the window was from 830 to 11 per the confirmation. He didn’t seem really interested that the appointments were not aligning nor did he try to understand what the issue was. I always have great service and the carpets come out wonderfully when I have you clean them. I was frustrated because there was no attempt to try to figure out where the issue with the time mixup was. This is the first time in all years that this has happened, but it needs to be figured out. I had to reschedule a lot of things.
The living room carpet didn’t look clean. A cording to the technician the carpet is damage. I pointed out some spots, He was saying that the carpet is damaged. The whole carpet looks like was not cleaned. Sent another technician to cleaned it
All of it. We will never ever use another company.
Mike called us and was running a little early so he was able to come before slotted time, which we appreciated very much.
He was very helpful with explaining everything and
often saying do you have any questions?
Gave us very helpful tips on maintaining carpet well
as well as some of the other services Zerorez
provides.
You were easy to work with and guaranteed your work!
Marshall was great and knew a lot about the services being offered. Appreciate the thoroughness and attention to our needs.
Thank you!
Easy scheduling. Quick service. Courteous customer service and communication.
The knowledgeable tech and the quality of the service.
Our service technician was knowledgeable about the products he used on our carpets; did an outstanding job and was conscientious about making us happy with the cleaning.