- Phone: 208-383-1000
based on 11483 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very efficient service.
Russell was very knowledgeable about the products and process. He was very thorough and my carpets look great!
This is the worst carpet cleaning job I've ever had done!!! The technician said it would look better once it was dry. It doesn't!! It looks just the same as before it was cleaned. I am so disappointed... We actually got down on our hands & knees this morning after waiting for it to dry and scrubbed the heavy traffic areas to make them look better. This was a big waste of my time, energy & money!!! I could have done better doing it all by myself.
My carpet is 17 years old and light colored. Six months ago, we rented a machine and tried to clean it ourselves. It was a big mistake! It ended up making it worse. Zerorez was able to get it clean looking again, nothing short of a miracle !
I was disappointed that your service tech's missed an area in the master bedroom. I did not notice it until they had gone.
The original service was excellent. The follow-up service needs impovement.
Your tech did a really great job and we were able to get the carpets cleaned quickly.
Carpets dry fast, most stains are removed, knowledgeable about what solutions work for carpet
Prompt, reliable service. Everything smelled great after they left. Other than when it was installed 10 years ago, the carpet has never looked better.
Disappointed that my carpet was still showing spots. I cleaned them my self today. Should not have to do that.
You always arrive on time, Nick is extremely detailed oriented and does an amazing job. Your product leaves the carpets soft and clean and they dry in a matter of just a few short hours.
My floors turned out very clean and the service associates were knowledgeable, helpful, and friendly.
That no chemicals are used.
It was great
I'm very disappointed with how dingy my carpets look since they've dried. I thought it might be my imagination or just shadows but others who have come in my home don't think it looks clean😕
Prompt, courteous and professional.
The technician was very professional/polite. He let me know what he was doing during every step of the process. Because of a recent pet biological incident, he informed me of the extra steps/cost that might be necessary. He ultimately said there was no problem. I appreciated his honesty, because I wouldn't have known the difference and he could have billed me for something that wasn't necessary. Thank you for employing honest people and for having good business practices in place.
Great cleaning technology, knowledgeable & helpful professional service tech, great cleaning job, safe for carpets and family, reasonable prices. The best carpet work we have had yet.
My carpets came beautifully clean including stains. Your technicians were timely,polite, and knowledgeable.
They do a very thorough job on my carpets
This is the third year and very pleasant and professional
My carpets have never been so full and bright since the day I bought them. ALL the bad spots are completely gone and Dave was very happy to answer all of our questions and make us comfortable. We're are glad Ray Roehl brought you to our attention. You will forever be our carpet cleaners! Thank you, First name removed and Dale Last name removed
You do a great job. Love my carpets.
Skilled technician.
Everything! Rugs came out great and wonderful customer service!Nick Jones was so informitive with all our questions. Told us about the empowered water in the spray bottle and he tried it and we bought a bottle! I will always use your company and products.Way to go Zerorez and Nick Jones!!!!!!!!!!!!!!! Larry Davis.
I like the no chemical type of cleaning and how clean the carpets and tile are when done. They stay cleaner longer than with the other systems.
FRIENDLY KNOWLEDGEABLE PEOPLE WHO GET THE JOB DONE ON TIME AND KNOW WHAT THEIR DOING
Awesome customer service! They really do honor their gotta love it guarantee! Friendly techs too.
I had a quote done for carpet cleaning in February. I walked through with the gentleman pointing areas of concern due to existing stains. Because the home was going to be a new purchase, I didn't know what the stains were or how long they had been there. To my knowledge at that time, there was no mention of any extra cost to try and remove the stains should they not come out during the cleaning. After the cleaning on Friday April 17th, several stains remained. At that time we were told that it would be an additional $20/per stain removal attempt. Realizing that this could turn into quite an expense, we opted to attempt to remove the stains on our own. We continue to work on this and have been successful with most spots. I guess I had anticipated that the high traffic areas, ie stairs, the location around the bed, etc. would have looked better. Had I had the time, I would have cleaned it myself with my rainbow, of which I feel I will have to do anyway.
great service and communication
On time, no chemical smell, carpet looks great.