- Phone: 208-383-1000
based on 11537 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
There are still some traffic areas that are dark. We were told as the carpets dried they would lighten up. It was easy to schedule, the follow up was great, the technician was friendly and professional as well as he called on his way to the appointment and was prompt. I paid about $450 for carpet cleaning with another company previously and my carpets came out pristine and perfect. I'm not so sure about the quality of the product for the price I paid. I would pay more to have a better result.
That it is pet friendly and doesn't leave a residue behind.
Love the cleaning - it dries quickly and really makes a big difference!! We will use you again!!
I am a Realto and I referred zerorez to my client. The carpet in the home were very dirty and had heavy staining. Zerorez exceeded my expectations, the carpet are now clean without a trace of all the stain. The carpet looks new. I have used many carpet cleaners in the Valley over the years and have never seen such exceptional work. It is a true miricle. The carpet was dry in 2 hrs. and there was no odor it had all been eliminated. This will be the ONLY Carpet Cleaner I ever refer to my Clients in the future.
Thank You ZeroRez
Nick Jones was very personable & knowledgable about his job and explained to us about what he was doing. He was also very efficient & thorough. We were very pleased with him and the protectorant he sold us. To us it was worth every penny that we paid. I have already talked to a friend about using your services. Thank you for sending to our home.
Carpet look great
Everything. Customer service, quality of work done, and the amount of time it took to finish all the rooms were all above satisfaction. Well done Zerorez. ⭐⭐⭐⭐⭐
Carpet looked great upon completion.
Great service done by Robert
The technician was right on time and was very thorough, friendly, and knowledgable. He did a great job. Our carpet is clean, and it dried promptly.
We appreciated the excellent work your worker did and also the fans drying the carpet and the no chemical application. I would highly recommend your company ro all our friends. Eloise Parker
No harsh chemicals, safe for pets and children. Informed and professional staff.
Our first experience with Zerorez, we were impressed with the communication that the company provides - from the online website, to the confirmation call a day before, to calling within 15 min of the arrival. You showed professionalism throughout the process, the carpets looks great, and we will be using your product again!! As well, we will be telling everyone about the excellent service you provided!
the carpet is very clean and fresh smelling. the tech was very claim and did a real quality job for me thank you so much. will call you again for service.
Very thorough, professional, and friendly. Reasonably priced and quick to schedule. Very responsive to email. Already recommended to several friends.
Chemical free, dries within 4 hours, carpets look great after cleaning
Your products clean better than anything I've ever used and your service people are very kind and efficient. The carpet looked like new!
Carpets are not soaking wet when done and are clean.
I like your new machine. Carpets look much better than the first time you cleaned, I liked your representative,
Less chemicals yet you have a reputation of getting really challenging stains out of carpet.
dependability of company and overall product
Job well done
On time, no chemical smell, carpet looks great.
Very efficient service.
Russell was very knowledgeable about the products and process. He was very thorough and my carpets look great!
This is the worst carpet cleaning job I've ever had done!!! The technician said it would look better once it was dry. It doesn't!! It looks just the same as before it was cleaned. I am so disappointed... We actually got down on our hands & knees this morning after waiting for it to dry and scrubbed the heavy traffic areas to make them look better. This was a big waste of my time, energy & money!!! I could have done better doing it all by myself.
My carpet is 17 years old and light colored. Six months ago, we rented a machine and tried to clean it ourselves. It was a big mistake! It ended up making it worse. Zerorez was able to get it clean looking again, nothing short of a miracle !
I was disappointed that your service tech's missed an area in the master bedroom. I did not notice it until they had gone.
My only critique is that I thought the prices were a little high. But, no complaints otherwise. Happy with the cleaning and service. Thanks!