- Phone: 208-383-1000
based on 11484 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Steve was amazing! Called 25 min out, came in slippered and masked, explained how the cleaning would work best...i.e. stains, heavy traffic areas and longer lasting carpet with treatment and then turned our dingy carpet into air dried silky fibers again. He exemplifies customer service to the fullest. Thank you Steve and Zerorez.
Technician was very polite, careful and thorough.
Good job good service
Great thank you
I was very impressed with the technician who came out. He provided excellent customer service. My carpets look and feel great!
My carpets look new! This was my first time using your company and it won't be my last! Jack, the technician, was very polite and thorough. I will definitely request him the next time. Thank you!
My experience has always been a good experience with very hard working techs.
My technician was awesome.
I would probably recommend Zerorez to others because they obviously have the ability to clean carpets well. However, I might warn them to make sure the cleaners do a thorough job the first time. When the first person cleaned our carpet, it seemed like it was done too quick and I was worried that it wasn't cleaned well. Thinking it might look better when it dried, I waited only to see that it was worse than I expected. When I called to let them know that our carpet looked terrible, they were quick to get someone else out the next day. This time, 2 cleaners came and they spent twice as long cleaning it. The carpet looked amazing afterward! However, although they apologized for the inconvenience, they didn't take ownership of the reason they had to come out a second time. They kept commenting that our carpet was old and that's why it didn't clean well. Or, that we hadn't cleaned it often enough so it was super dirty, so that's why it didn't clean well. It would have been nice to at least have them acknowledge that the first cleaner did a terrible job.
Great carpet cleaning with no residue left behind. However, they should wear masks when in a home during covid.
The tech that came couldn't have been more helpful with information and dealing with some changes that I made. No hassle, very polite. I also very much appreciated that he wore a mask. Thank you for that.
Carpets always look so good after Zerorez is here.
Quick, thorough and very friendly.
Job was great carpets were just much wetter than I expected and there was still a spot on carpet once job was done. You couldn’t see it until it dried a little.
We really like working with you. Our tech Nick was awesome! On time, polite, very knowledgeable, did a great job! He succeeded at removing the coffee from our new carpet room looks great!! We enjoyed having him at our place and will ask for him when we contact zerorez again in the future . Well done guys!
The products work great. Our technician explained everything very well. He did an amazing job! Very friendly. I would def recommend them.
Dries pretty quickly
Very pleased with the results of the two rugs you cleaned for me. It restored the beautiful brilliant colors in the rugs. You also did a great job cleaning the fringes of the rugs. They are good as new:O)!
How the carpet looks wet is pretty much how it is going to look dry, so if you see streaks, it needs to be gone over again until they are gone. It will save having to come back later for re-doing.
Great service. Very thorough job. I appreciate the attention to detail.
Our technician was knowledgeable and efficient. Carpets looked like new!
Make it more affordable to do the instore cleaning on large rugs.
You don't use chemical's---very easy to talk to--explained everything to me !!!
Service and communication was excellent.
I like that there are no harsh chemicals used, just real hot water.
I got what I wanted for a price that’s reasonable and the results are great.
I am a returning customer being very pleased with your prompt, professional service during Covid-19.
The serviceman was on time, explained what to expect and knowledgeable of product.
I will use Zerorez (Boise) again!
I’m sorry to say but I was in the believe that you take away most of the water used to clean the carpets. I was told by the guy who cleaned our carpets that it would take 3 and maybe 8 hours for the carpet to dry completely. He arrived around 8:30 AM and left around10:30. The carpet was finally dry the next day with a few damp areas. The one area that I was most concerned about was not throughly cleaned. Still have some dark spots. Your price is right but your delivery is way lacking. Hope this helps you for future appointments.
Thank you for your review, and for giving us the opportunity to fix the problem!
I would give my technician a 10. He was prompt, very knowledgeable and did an out standing job, in record time. What more could you ask?
The guy who did the work was nice and didn’t try to pressure me into any service I didn’t want. He did a thorough job working around furniture we didn’t want to move. The carpet came out fluffy and clean and there was no perfume or chemical odor. The cleaning completely got rid of the dog odor in the room.The only thing I would want to let people know is that it takes a while to dry and they should plan on staying out of the rooms for a couple of days.