Customer Testimonials
on time and good prices
Many years purchasing oil and propane and having a service plan with Downeast Energy/Superior Plus Propane. The service representatives, service technicians and delivery personnel are all pleasant to work with as to why I continued to be a customer. Everyone I have met over the phone or in person over the years, are outstanding in customer service.
DM
Falmouth, Maine
Dependability and courtesy
Dependability, professional, & ease of communication.
I like the driver, Steve Burton. He’s the best. That is all.
Sales and tank install people
I love customer service and drivers are awesome to.
Timely, professional service. Online presence is easy and intuitive. Ordering and paying should be easy. And it IS!!!
Automatic delivery.
I like it the way they did it
I've done business with Rymes for over ten years. Rymes meets or exceeds my expectations every time I call for a delivery, a tune up or cleaning of my furnace. Recently I called for a delivery of propane on a bitter cold day. The delivery came early on the next morning. I think this proves their excellent service.
Drivers are very nice and helpful
You delivered within a few days and I like the discount
We have never run out of oil or propane with you it has made heating our house worry free thank you for that we are in our 90s and this helps us remain in our house
Price and ease of use
Great customer service
Accessible and Responsive, THANK YOU.
LIKE: Can connect with a live Agent when it becomes necessary! Sometimes person-to-person simplifies the necessary Q & A support. Online services are available. The phone is answered. Calls are returned as well.
The Agent I encountered listened wonderfully and provided me a solution. In that: She offered to call me back which gave me peace of mind. Then personally did so, exactly as offered while confirming to me my matter was resolved!
I like your delivery schedule of oil. I also like having a service plan to cover emergencies.
The only thing I am not happy about is the billing. I prefer having all my services be local including the billing.
The customer service I have with Patty in our local office was outstanding, truthful & earned my respect & trust.
The product is something I can’t really evaluate as I have no intelligent knowledge about it except that it does what is expected which is to provide heat.
The deliveries & delivery personnel have been prompt although I am not at all happy with the elongated time between deliveries resulting in fewer delivery expenses for your company but much much higher delivery costs for your customers without warning. I do not trust that the new electronically dependent deciders can provide the same trusting relationship that I already have with the humans I have worked with at the local office. A shame to be trapped by machines & money hungry corporations.
Otherwise, I am pleased as also stated above.
Thank you.
Karen O’Connell
good service
Professional and reliable. Great products, great staff. Thank you all, Merry Christmas.
Dependability, reliability and good customer service.
Realized my automatic delivery had been turned off while I tried to get a site visit to install a new tank. I called to indicate my K-1 fuel tank was at 1% and the staff had the fuel delivery the next morning. Thank you!
Great service, fair pricing
Timely service
Good reliable delivery and great money budgeting options.
They are prompt when service is scheduled. Always thoughtful when in the home. Answer any questions I have about what is wrong and what the repairs will be and what to look for going forward. I very much appreciate the techs sharing their knowledge. I can then be more informed when communicating with the service department in future. Great company.
Price, convenience
Easy to schedule online and pay online, quick service and friendly, Thank you!
I have 2 tanks on my property. I had to make 2 calls to get a delivery - one take was at 18% and the other was 20%. I called the main number and the no one answered the phone - this happened twice, the third time a got a message to leave my number and someone would call me back. After a few hours I did get a call back. She scknowledge that the tanks were low and she told me that she would call me back in a few hours to tell me when the delivery would take place - needless to say, I never got a call back. I finally reached out to a local person that works for Rymes and I got a delivery the next day. I shouldn't have to be monitoring the tank levels since the tanks are monitored. I hope this is not going to be a regular occurance. There is also a generator on each tank.