Customer Testimonials
Cost, your ability to monitor our tank and then auto fill when needed
They are on top of our deliveries and easy to deal with for deliveries and service.
Deliveries are scheduled by Downeast I don’t have think about this. They show up when I am having a problem and have it fixed before they leave.
Good service
The technician who came out for my home inspection was nothing short of exceptional. As a new homeowner, I had a lot of questions, and he didn’t just answer them; he took the time to walk me through my entire system in a way that was clear, patient, and genuinely helpful. He made sure I understood not just what he was doing, but why it mattered and how I could maintain things moving forward. He didn't leave until he made sure that my system was up and running.
What really stood out was how far he went beyond the basics. He wasn’t rushed, he didn’t cut corners, and he treated my home with real care and respect. You can tell he takes pride in his work and actually cares about the people he’s helping, not just checking off a task.
Honestly, employees like this are rare. If you’re smart, you’ll hold onto him, give him a raise, a promotion, something, because he represents your company in the best possible way. Couldn’t have asked for a better experience.
In the many years of service to my home, there have only been two times I ran out of oil. Restoration was reasonably speedy and very coureous.
good price
Every time I call the office for assistance on an issue, I am answered by a woman who is extremely friendly, helpful, and (most important) very knowledgeable about the delivery system and the online portal. She can alway answer my question and solve my problem quickly and efficiently.
The delivery men are also friendly and helpful.
We’ve used DownEast for over 25 years, and always recommend them.
Very professional and courteous
Friendly, Easy going, Don't need to have a contact with delivery drivers when you have a busy schedule, Easy to access and navigate webpage!
Fast service price lock at order
Easy to navigate website with current prices. They give an estimate on delivery day. The driver never backs on the lawn and always leaves the receipt in the door. The price is always equal to or lower than local oil companies. My payment information is saved making ordering simple and quick.
Friendly people, prompt deliveries
Phone reps are polite, friendly and always willing to help.
Service guys are come and leave without any issues.
Great service! Timely delivery!
Fast service
Great service!
Quick delivery service and Fixed Price Enrollment Plan.
Automatic monitoring or my propane tank level and the nice people I interact with when necessary.
Prompt service
Despite the difficulties you’ve endured within the last year, I still received my propane on time without me having to call you folks and for that I thank you
timely
Prompt delivery. Customer service was great. Melanie responded and resolved an issue with professionalism and fairness. She is an outstanding customer service representative and deserves a raise!!
Quick, efficient.
Everything!
I did not know they were coming on a Sunday But Ok.
Customer service at call Center: Excellent. Reason: Very tentative, respectful, and to the point.
Delivery Driver: Polite
Delivery: Faster than I expected.
Overall: Excellent. I am happy with the services provided and would recommend this service to my family and friends, and to anyone in search for an excellent company to rely on.
Very helpful and prompt service
Great price, quick delivery time, fabulous service.
I appreciate the tank monitoring and how effortless it is for me to ensure I always have a full tank.