Customer Testimonials
Have always been a great supplier
The oil was delivered on time !
Ive been a customer for just over 2 years now and yall are really great! The yearly payment plan is a LIFE SAVER!! The rate is lower than anyone else ariund. Delivery's are prompt and hassle free. And my local serivce rep is always a pleasure to talk to when ever i have a question. Thanks Rymes!
-Dennis Romano
I love the delivery person(s) and the online communication. You offer a very complete service.
Responsive
Everyone has been nice and on time.
From delivery of propane to annual service.
dependable service and good price
I have been with this company for years and I would recommend them to anyone who wants to have a great oil company!!
They do what theyday
The delivery man came to my door to check when my garage wasn't open. since my tank was almost empty it was a much appreciated gesture.
Best prices with predictable monthly cost and automatic delivery for our needs in a rural area. We are a church so we keep the heat above freezing, but fully heat the building only on Wednesdays and Sundays. We also have supplementary kerosene heaters which are supplied by Rymes/Superior.
You are prompt when your services are needed. You provide up to date information regarding the amount of fuel we have and when the next delivery is expected. When the drivers come they get the job done efficiently (only important because the dog goes nuts), and they leave the delivery ticket where it can be easily found.
Fast service and friendly customers service!
Service.....always ready to help.
Prompt and responsive.
When we have called for service it has been scheduled in a timely manner and provided in a friendly manner.
The only thing that has not been provided is a monitor for our propane tank that was requested.
We will be using more propane this year as we no longer are using the pellet stove.
Associates are super-friendly, kind, and helpful when I call.
Anyone I have called or spoken with at Downeast Energy-from billing, delivery and service -have always been extremely helpful and knowledgeable. I have been a customer for a decade or more and truly appreciate knowing that if there is an issue with heat/hot water that I call and they expedite service. It's wonderful having that peace of mind.
Keep up the good work!!
Kevin was very good.He did a v
I am on auto delivery and it is super convenient. I like the discount if I pay promptly and online communication and ability to pay options. Web site is easy to navigate.
Timely with deliveries. Only once did a technician show up for a boiler cleaning and did not think vacuuming the combustion chamber was needed and teh same visit, he did not have a in line fuel filter to change out. Said he'd be back but nothing was ever scheduled and I was not contacted. I changed out my own filter and vacuumed the boiler out.
reliable
Fast service, but I did not receive any emails letting me know when the oil would be delivered, nor did I receive any receipt on delivery. I used to get both in past deliveries.
We have been customers for years
Very reliable.
Great service!
Being new to the area, I had no idea about how the house we just bought received fuel. They assisted with inspecting the propane tank, gas piping system, appliances, and the overall system evaluation. Thank you for the service!
Rusty
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Pretty much have been happy with services. I am not happy that the prompt pay discount was reduced to 1%. Why bother?