Customer Testimonials
Excellent automatic delivery service as oil always arrives about the time I think we are getting low. Easy to set up a monthly payment account & friendly customer services whenever I call.
Very professional and quick
Good customer service and good automatic delivery.
Friendly service
We use propane and we never worry they monitor the tank and deliver.
Great service
fast and efficient service
Service is always good. I have to say the last couple fill ups were a little challenging in the waiting and having them cancel and reschedule! Have had them for many years and never had this problem.
Used to send a coupon
reliable delivery.
You prices a very good! You are very reliable.
While I am satisfied with the oil tank filling happening on schedule, communication by telephone is much more diffcult (time consuming & with long wait times, even with a call-back) and "distant," since Downeast was acquired by Suburban+. The person answering the phone isn't even local, in Maine!
Twice by phone (long waits) and once on the website, I tried last month to schedule my usual fall furnace cleaning and inspection. So far, I have had no reply.
It used to be a simple task to call the Downeast office for this, and the person would schedule that visit as we talked on the phone! Now, one calls or writes on the website and hopes for a reply. I will try calling again this week. (Note: scheduling this annual technician visit at a certain time of day is important, since no one is ordinarily at home during the day, and I therefore need to coordinate your visit with a time when I am home and not at the office.)
Liked the flexibility of delivering a half tank to top off so i can budget my finances better. Thank you
Online order processing is easy to do
I"ve been a customer for along time and just appreciate timely delivery and ease of payment
Easy to order and quick service
The online portal and fast service
Every time I’ve called, they are very helpful and usually schedule my delivery as soon as they can.
Smooth online transaction and quick delivery
Fast service!
Service is great. I like the new communication about deliveries.
Really good with automatic delivery
Reliable delivery for many years.
Always had a pleasant experience working with the whole team.
Showed up on time
It's reliable.
Usually deliver same time each month have only run out of oil once in all th time I have been with them0⁰00⁰
We chose Downeast originally because it was a Maine based company. Although that's changed, the product and service have not. Downeast has been consistently supportive, helpful and positive throughout the many years...over thirty...that we have been customers.
The best example of that was when we put in our generator. Downeast coordinated with us and our electricians to ensure that the process went smoothly, and was completed in one day.
I would not hesitate to recommend Downeast Energy
Your staff is always ready to help out, they are very professional and delivery of services are always on time!!
Great service! Never had any issues with deliveries or ordering service of my boiler.
Very speedily delivery