Customer Testimonials
Prompt, courteous helpful.
I've been with DownEast for 25+ years. They have a great office staff, great pricing with incentives and spot on delivery. Not to mention grest emergency service for immediate fuel needs or minor furnace problems. They have been trustworthy and customer oriented through all the years. I highly recommend them.
Convenience
The rep who took my phone call was nice and put in my request properly and my oil was delivered in a timely manner. When I went to turn on my heat it would not come on. I did mention twice that I was completely out and it was never mentioned that my line would need to be “bled” which is a term I did not know and was later told by a friend. I just wished this was mentioned at the time of my call so I didn’t have to go another two days without heat
i am pleased with the quality of your service. nd would not hesitate to recommend your company.
Always on time and great customer service
Like dealing with family
Fuel club pricing.
Good communications.
Fearless drivers!
On time delivery and payment plan
I like the automatic delivery of heating oil. I never have run out of oil since I have been a customer.
The only thing I have a problem with is the removal of the nice office receptionist that I always paid my bills to and solved any problems I had right on the spot. It is extremely helpful to have someone that you could talk face to face to and not to someone over the phone. This is a more personal way of doing business.
DEPENDABLE !!
efficient quick service.
I just like the Camry
quiet discreet respectable,always deliver when promped to do so.I love it...
Cooperation and understanding
Friendly and helpful driver. Good oil price. Ontime delivery.
Prompt delivery; easy ways to make payment; willing to accommodate special requests for delivery; very nice customer service
Good service, competitive pricing
Automation
They are a pro-active company and we never run out of propane. And the price is right.
We have always likes your prompt service!
Good Afternoon Wanda,
Kindly email a history of our account with your company to us
so we may share with our older siblings for reimbursement.
Thank you!!
Dave & Jeanne Last name removed
c21 Email address removed
Reliability n pricing
We live on top of a hill at the end of a long driveway. Your delivery crew has to wade e through deep snow and over gates if the snow removal crew hasn’t arrived yet. Thank you for going above and beyond.
Always great service.
Prompt delivery, excellent customer service
Our condominium association is served by Rymes Propane and Oil. Since we moved here about 8 years ago, it has been a problem-free relationship for our home. We signed up for automatic delivery and we don't have to worry about running out of Propane. We have an annual paid contract so monthly (or other term) billing is unnecessary and we find their propane rates to be competitive with other suppliers. We trust Rymes for reliable service and overall, we're quite pleased with our relationship with Rymes.
Professional good service
Service and oil delivery
Customer service department is very helpful and friendly. They helped set up a prebuy of fuel for the winter season and was able to pay over the phone. Love the automatic delivery, we never run out of fuel. Love the communication when fuel is delivered to text and email.
Price and customer service are the best.
Reasonably priced and good people.