Customer Testimonials
Good people and good prices
Prompt service, affordable prices, and great customer service
They created a flexible payment option to allow a monthly payment which greatly relieved bill concerns. Also they delivered on a Sunday to provide fuel before a storm. Great job. Thank you
Reliable delivery and First name removed is a friendly driver.
You arrived sooner than expected. However, I was told to leave a check on the door each day until the delivery arrived. We did this only to have the driver say to mail the check. That was a bit frustrating.
Arrived promptly, the delivery person was pleasant and friendly, remembered my dog's name and mine, and appeared to be happy with what he was doing! All this with snow on the ground and more threatening.
Your real time remote monitoring of tank levels is a fantastic resource, and the numbers appear to be spot on with the levels I observed.
I'm very satisfied.
friendly delivery staff
Company monitors tank levels and makes delivery as necessary. Different types of annual contracts/prices that meet our needs.
The delivery drivers make the company great. The driveway into our house is not the easiest approach, sitting down a hill and over a stream, but our delivery driver handles it with ease. We trust him to keep the oil flowing during the winter and have never been disappointed.
I have always had very good service from Down East Energy.
Auto delivery
I was impressed and happy that propane was delivered to my house late on Saturday afternoon before the snow storm and low temperatures. Thank you!
Your billing system needs some improvement. A recent statement of mine had no detail and payment I made recently did not reflect the quick payment discount. It appears that Downeast is still working out the invoicing kinks after merging with Superior Propane.
Your office staff has always been terrific and helpful.
Your customer care person on the phone was helpful about a delivery snafu and then when the truck arrived the driver was amazingly helpful with helpful information and just a wonderful demeanor! A simple interaction with him uplifted our day! I think his name was Justin but not sure.
Fast response needed broken furnace fixed. Service war here in an hour.
Great device and delivery.
Reliable
I am on automatic fill and your service people take good care of me👍
keeping my heat on
I like that the delivery is fairly speedy after I call for a fill.
Friendly-reliable service. We have a tough driveway and our tank is a distance from the driveway, but no complaints just a smile and they get the job done.
Propane is delivered on a timely basis. Very dependable service.
Dependability and Service. The link with Superior, with (at least my0 inability to reach you locally, remains a distancing nuisance.
Great to work with. Very dependable with auto delivery.
They come!
Easy of sched and quick response
Automatic delivery based on remote reading of tank. Email and text reminders when tank is refilled.
on time
price seems fair
our delivery guy is very friendly
Delivered when stated.
I like the customer service and friendly attitude even after having to explain things for me a couple times!
Also the quickness of the delivery was top notch!
My tank is monitored and the propane has always been delivered timely. The process is seamless. As soon as I get the tank filled, I check it online, check the invoice and schedule payment.