Customer Testimonials
Automatic delivery & payment
Very reliable
Good service
The driver couldn't deliver the oil because he was in the wrong driveway that was blocked by the snow.i called an explained the situation ,and we needed that delivery.they dispatch the driver and he came back a day or two later to deliver our oil. Thanks
Service
Always such a great customers service.
I've used Rymes fuel for 17 years, always dependable
Iwas able get a delivery within 24 hours and was also given a veterans discount
good service and auto deliveries make me feel more secure
The older woman who answers the phone is so nice, professional and accommodating. I have had several conversations with her as I have a couple accounts and she’s amazingly helpful. She is why I stay with this company even when there are less expensive options. I also thought the guy that made my delivery was very professional as he checked to be certain he had the correct house and laid down a mat in the event he had any spill. He also had a big smile on his face when he delivered my receipt even though it was very early in the morning and cold. Great job all around. Thank you!
Great product and prices. Delivery is prompt and service drivers are very courteous!
Also office staff are very professional and competent in the way they handle our calls.
Totally happy with Rymes Propane and Oil.
drivers/deliveries great; billings good; getting in touch with actual person difficult and frustrating.
Easy order policy and online payments.
Everything is good
Easy, reliable, and less expensive than the big boys.
Timely service
I like the quick delivery, but am disappointed in the personal contact. Having no local office or being able to call and reach someone with a pulse is a definite opportunity for improvement.
yearly burner service was great-phone set up easy
I have had excellent service with the Service Dept and Customer Service. I called into Customer Service today 2/26/26 and I did not have a long wait time. I spoke to Carlene and she was polite and listen to my needs and took care of the questions I had. I would recommend Downeast Energy to anyone. Tomorrow I get the Furnace cleaned & tuned up with the service contract I bought. I have already used the plan it on a part that needed to replaced.
Always there when we need them.
Easy to order and pay. Quick service
You have always delivered on time and have been so pleasant to do do business with.
never had a problem. great service team
Very timely and efficient.
Reliable, friendly, and the 10-month payment plan is a great benefit.
Great staff, only issue was when delivery was delayed and not anticipated earlier and I had to call to ask for delivery.
easy to arrange an appt through courteous and caring reps. service folk are courteous and proficient. I'd give a ten to them, but your propane prices are too high.
prompt and efficient service
Usually delivery is done within 2 or 3 day fro the time you order eve if the stimated time is 7 to 10 days , and surprisingly my deliveries has been done as earlier than 7 am
Always come through when they say they will. On-line portal for order checks and payments is excellent!