Customer Testimonials
Great employees, excellent service
Quick response to all issues.
We've been with Downeast Energy for years and have always been pleased with the service. We prepay for our deliveries and have never had a problem.
Delivery people are very friendly!
Your friendly and competent personnel
I don't have to think about it.
You're there for us in every relevant way we need.
Quick service & friendly staff.
Been with you for 35 years or more.
Service!! Nice to know that my unit has been watched for fuel. Unit has been unoccupied for two years, but service has continued without requesting any deliveries. Upon arrival this July, tank was full.
The prompt attention that was given to us is admirable.
Aside from the "truck " break down for the original scheduled date, the service was great ! The only thing was...did his/her phone break down?
-- People on the phone are ALWAYS responsive, courteous, informative and helpful
-- Website is easy to access, and use and it is informative
Their budget plan is excellent.
I like being able to see an estimate of what is in the tank onlline
Whenever I have requested an earlier delivery than was scheduled (usually when it gets lower than expected during a run of below zero weather) they go out of their way to accommodate. And the delivery driver always thanks me on the printout for the delivery for keeping the driveway clear or shoveling a path.
Would definitely recommend,
Very polite employees both on the phone and in person. Always offering suggestions, and don't have a problem with me asking questions about what is going on. Very happy with the service.
I like that I can speak to a real person when I call or email. Also the online portal is wonderful for ordering fuel etc. I like getting a senior discount as well and being able to lock in a price and use the budget plan.
Everything but the price.
Quick dispatch from initial request, great On time delivery. professional knowledgeable and skilled drivers, as we have a challenging long steep curvy driveway.
Also just had our Burner serviced. The tech was great! very friendly, professional and skilled. It is great to see this level of service in a time when it is not common. Continue to keep these guys happy and it comes back 10 fold to Rymes.
Fast service, great driver
Dependable, attractive pricing, reliable, friendly service.
Great job by the delievery driver!!!
Reliable service. Professional, quiet delivery personnel.
You came when you said you would and on time. The price is very good for us. Thank you.
On time. Friendly. Respectful. Willing to answer questions. Works with you re payment options.
Fast compromise
They deliver when they say they would in a time frame
Just had the tanks installed
Love the idea that my service is automatic delivery and I never have to worry about having an empty oil or gas tank. Also, love the direct payment not have to worry about writing a check, finding an stamp, and putting it in the mail.
The merger of Downeast with the other companies greatly improved the service and overall customer response. It was somewhat disappointing that local offices were no longer accessible but we all need to adjust to the economy as we know it. As long as my needs are met as a customer I will remain a loyal customer. Keep up the good work.
The delivery man, Matthew, is professional, helpful, pleasant, and kind
Great delivery driver! Pleasant Office Employees!