Customer Testimonials

Easy to call and get appointments..friendliness and waiting time.

Don Franklin's oil change is very reasonably priced for synthetic oil. Also, they check several areas of the car, including filters and fluid levels and tire pressure.. The customer service is excellent with the folks at the counter and the techs. A+

Salesman 007 was very personable and stayed within my budget didn’t try to up sale me. He found exactly what I was looking for for my daughter!!!!!!! 10/10 would always recommend!!!!

Everyone is always so nice and welcoming. They take care of me quickly and efficiently. I never have to wait very long and they always inform me of anything that I need but aren’t pushy. I have recommended them to several of my friends who were getting ready to purchase a new car.

Did what they said they would

There service and sales people are the best hands down

Follow up

Very nice cars

I had my first Hyundai for 15 years with no problems. Looking forward to another 15 years with my new Hyundai!

Quick, easy and everyone is very friendly

Once I finally got to a live person after multiple attempts and many minutes on hold awaiting call pick up, Leanna took care of me. She communicated frequently and was very responsive. She was kind, knowledgeable about my car and the status of things. Leanna worked hard to assist me in securing the best discount given the service coupons I had received from you all. Greatly appreciated.

Your warranty for pre certified vehicles can not be beat.

Quick and easy check in Service appointment was FAST. Professional and thoroughly explained everything ! Friendly staff!

I appreciate the service. They let me know when they are having offers such as new tire sales etc.They are always on time and will go the xtra distance to please.

Always on time, nice and helpful.

I like everything the staff are very nice

Everyone is friendly & great service!

Very timely. Service center is very helpful.

Never had an issues!

very prompt and the service representative was very friendly and professional

Easy appointment and work is excellent

Everyone is extremely nice. Collin, listened to what I wanted in a vehicle and showed me a safer, more efficient vehicle than what I had originally wanted. From start to finish, there wasn't any of that pushy salesperson tactic. He was down to earth. The whole sales team worked hard to make sure I got the best deal possible. I couldn't be happier. I would tell anyone that wants to buy a car, to go see them! Thank you Don Franklin Nissan of Lexington!!

My Genesis GV70 is amazing and so is Ben Luddeke.

Service was great. Scheduling took some time but the service delivered was 1st class

New showroom/service area is much better than the old one. Scheduling an appointment is vastly improved and much easier.

Fast quick service and reliable.

Everything great

Kanon came from Genisis to help with Hyundai he was polite and knowledgeable about the product. We are waiting on the 2026 but will return once they receive one.

I leased a Santa Fe SEL and I am very happy with my decision. I was also very greatful for my experience at Don Franklin. It was my first time leasing a car and Collin was a lot of help!

Prompt