Don Franklin Lexington Hyundai
3440 Richmond Rd
Lexington
KY 40509
United States

Customer Testimonials

Report a concern   July 14, 2025 — Rated 9 out of 10 by S.H. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I have the power train on my vechicle so i have to come for the oil changes.

Report a concern   July 14, 2025 — Rated 10 out of 10 by L.J. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Customer service

Report a concern   July 14, 2025 — Rated 10 out of 10 by A.T. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Jeff made me a fair deal. He was patient and true to his word. I appreciated working with him.

Report a concern   July 14, 2025 — Rated 10 out of 10 by H.S. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Don Franklin has excellent customer service along with outstanding product delivery.

Report a concern   July 14, 2025 — Rated 10 out of 10 by Jennifer Guilliams Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Your team was great and we loved Brad and TY! They took their time to make sure we got exactly what we wanted, talked us through the details and gave us their full attention! Best dealer ship!

Report a concern   July 14, 2025 — Rated 10 out of 10 by J.B. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Don Franklin is the best place to buy a car!! CJ Bush is one of the best salesman they have. Always helpful and delivers great customer service!!

Report a concern   July 14, 2025 — Rated 10 out of 10 by Jonathan Wagner Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

The excellent knowledge Salesman Jamel Wagner for the Hyundai policy, safety features the technology features on our investments into Hyundai Palisade SEL We needed and deserve

Report a concern   July 14, 2025 — Rated 10 out of 10 by Sharon Howard Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Love my Tuscan! Chad was wonderful! Helpful, friendly and listened to what we wanted. The whole buying process went smoothly - best experience we have had purchasing an auto. Brad was top notch with service. Also very friendly and helpful. Explained everything clearly for us. Terrific experience from start to finish.

Report a concern   July 14, 2025 — Rated 10 out of 10 by A.W. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Staff was very friendly and attentive

Report a concern   July 14, 2025 — Rated 10 out of 10 by Paul Romine Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

The staff that I had contact with very professional and polite.

Report a concern   July 14, 2025 — Rated 10 out of 10 by A.H. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Great deal on a new vehicle. Excellent and timely customer service. Smooth experience every time.

Report a concern   July 14, 2025 — Rated 10 out of 10 by Michael Smith Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Great value and service

Report a concern   July 14, 2025 — Rated 10 out of 10 by V.E. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Very friendly staff.

Report a concern   July 14, 2025 — Rated 10 out of 10 by A.M. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Misty Roberts was very helpful

Report a concern   July 14, 2025 — Rated 10 out of 10 by A.G. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

CJ was a great help! Answered all of my questions and gave me honest feedback! Would definitely recommend him to anyone looking for a car!

Report a concern   July 13, 2025 — Rated 10 out of 10 by Stephanie Ramey Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

My family loves the versatility of the Hyundai vehicles we drive. We are appreciative of the service and quality of maintenance we receive. Our salesman is the best! He goes above and beyond to find exactly what we want.

Report a concern   July 11, 2025 — Rated 10 out of 10 by B.L. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I was very disappointed when driving back to Somerset my Genesis 80 when into a jumping motion throwing out oil following manitance check with oil change it was 92 degrees while waiting for.
Genesis to come pick me up and having to call for the tow truck and returning to Lexington to get a loaner even tho they had my insurance co ,and license they said I had to sign before getting loaner I felt the staff driver that came should have brought paper and loaner so I could continue home while they were repairing my car but they were very prompt and came to Somerset bringing my car while picking up loaner I was pleased with the service director he assured me my Genesis was not harm by losing oil that the oil ring failed losing almost4 quarts

Report a concern   July 10, 2025 — Rated 10 out of 10 by K.C. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Friendly genuine and warm greetings

Report a concern   July 9, 2025 — Rated 10 out of 10 by Gary Parker Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Years of friendly service, great people

Report a concern   July 9, 2025 — Rated 10 out of 10 by Raven Thomas Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I brought my car in for a curb rash repair . Beautiful job and it looks like a brand new rim !

Report a concern   July 9, 2025 — Rated 10 out of 10 by J.G. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Great service.

Report a concern   July 8, 2025 — Rated 10 out of 10 by Anita Hall Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I love my Hyundai Santa Fe. The Service department is the best in the business. Everyone is so friendly and really helpful. I have had nothing but great customer service and support when buying my Santa Fe two years ago and all my maintenance on my vehicle since. A very satisfied customer.

Anita Hall

Report a concern   July 8, 2025 — Rated 10 out of 10 by J.P. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Darrel was wonderful!
The Palisade is a dream and drives itself.

Report a concern   July 8, 2025 — Rated 10 out of 10 by B.M. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Friendly staff, Alexis was great to work with! She was very quick on getting us in and thorough when explaining the issue we were having with our vehicle! HIGHLY RECOMMEND!

Report a concern   July 8, 2025 — Rated 10 out of 10 by Carlene Howell Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Friendly. Fast service. And explain things to where I understand.

Report a concern   July 8, 2025 — Rated 10 out of 10 by Charlotte Carpenter Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Very friendly ,clean bathrooms .. They have a very large waiting lounge with several tvs, outlets for computers or cell phones while you wait.. They offer snacks & coffee .. I love that you drive right inside the garage and get out They come right to you .. very good service..

Report a concern   July 8, 2025 — Rated 10 out of 10 by S.O. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Very friendly sales people

Report a concern   July 8, 2025 — Rated 10 out of 10 by L.B. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I feel like my vehicle is well taken care of when I have it serviced there.

Report a concern   July 8, 2025 — Rated 10 out of 10 by M.K. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The staff are courteous and kind in the Hyundai building.

Report a concern   July 8, 2025 — Rated 10 out of 10 by Robert Bova Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Genesis sales and service is outstanding.


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