Don Franklin Lexington Hyundai
3440 Richmond Rd
Lexington
KY 40509
United States

Customer Testimonials

Report a concern   July 26, 2025 — Rated 10 out of 10 by C.J. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Straight forward pricing, no haggling or game playing like having to talk to the manager and waiting for a response. I have walked away from other dealers for such things and never went back even when they called back with an offer that I would have accepted the day before. No extra add ons like paint sealing, etc. Easy purchase process once you have made a decision.

Report a concern   July 26, 2025 — Rated 10 out of 10 by M.W. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

This is my second Hyundai. Very pleased with the service and warranty and vehicle quality

Report a concern   July 25, 2025 — Rated 9 out of 10 by Holly Whitaker Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I loved how efficiently you took care of my service needs. And I was provided with an extremely nice, new Palisade to drive while mine was being taken care of.

Report a concern   July 25, 2025 — Rated 9 out of 10 by M.P. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Service I got was very professional and good experience overall

Report a concern   July 25, 2025 — Rated 10 out of 10 by R.P. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Everything is good

Report a concern   July 25, 2025 — Rated 10 out of 10 by N.C. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Courteous, helpful, discussed other issues with car, and a very nice, clean waiting room.

Report a concern   July 25, 2025 — Rated 10 out of 10 by Crystal Head Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The customer service is top notch. They het you in and put quickly. They even looked at another problem that I told them about. They listen when you have a concern.

Report a concern   July 25, 2025 — Rated 10 out of 10 by L.F. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Quick & friendly service

Report a concern   July 25, 2025 — Rated 10 out of 10 by Terrance Swatsler Jr Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

They are very friendly and professional.

Report a concern   July 25, 2025 — Rated 10 out of 10 by R.T. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

This was only my second service visit, but I'm impressed with the cleanliness of your facility and the efficiency with which you get the job done. I'll be back. Thanks for everything.

Report a concern   July 25, 2025 — Rated 10 out of 10 by R.S. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Service
is excellent. The staff was friendly and honest.

Report a concern   July 25, 2025 — Rated 10 out of 10 by D.M. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Customer service is exceptional.

Report a concern   July 25, 2025 — Rated 10 out of 10 by T.G. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Great ride, great salesman, and great warranty.

Report a concern   July 25, 2025 — Rated 10 out of 10 by Bethany Hatfield Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Great sales experience with Kanon and Brad! So helpful and has always followed up to check in. Purchased our 2nd Palisade from Kanon at Don Franklin Lexington Hyundai. 10/10 experience

Report a concern   July 25, 2025 — Rated 10 out of 10 by Stephen Allen Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Jamal was a, great person to work with, with outstanding customer service skills.

Report a concern   July 23, 2025 — Rated 10 out of 10 by C.P. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

The whole process was seamless, efficient, pleasant and very professional. I will definitely come back to give Don Franklin my business for my next vehicle purchase.

Report a concern   July 23, 2025 — Rated 10 out of 10 by A.H. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Chad/Brad/Ty, 10/10 on making us feel like we got top-tier service. Will be a lifetime customer of Don Franklin.

Report a concern   July 22, 2025 — Rated 10 out of 10 by Janet Bertrand Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I like the ease of scheduling and being able to drive up turn over my keys and relax while the service is completed

Report a concern   July 22, 2025 — Rated 10 out of 10 by Harold Wiglesworth Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

It was very easy to get my appointment set up. They were very friendly, great to talk with got my car back in a timely matter. I’m very well pleased with the service that I got. Staff very, very friendly. I cannot say that enough well done job thanks once again.

Report a concern   July 22, 2025 — Rated 10 out of 10 by A.D. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

They were pretty quick and worked with my schedule.

Report a concern   July 21, 2025 — Rated 10 out of 10 by S.J. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

great experience very easy no pressure

Report a concern   July 21, 2025 — Rated 10 out of 10 by S.S. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Everything was easy and a good experience. thank you!

Report a concern   July 21, 2025 — Rated 10 out of 10 by K.W. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Great incentives. Sales person very knowledgeable, and helpful. Friendly, clean environment. Great warranty options. Hyundai has great safety features, great comfort features, great prices.

Report a concern   July 21, 2025 — Rated 10 out of 10 by S.P. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

We like how professional and knowledgeable Jamal was; in fact, we already shared the good experience with our neighbor over the weekend. In addition, Michael in finance was professional and we were grateful for his efficiency. So far, our experience with Don Franklin Hyundai is 10.

Report a concern   July 21, 2025 — Rated 10 out of 10 by Ronald Danko Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Your employees were very friendly and I appreciate it greatly, and they didn't try to take advantage of us like most dealers do. If I ever by a car again or a friend does I'll be sure to suggest you. Thank you very much!

Report a concern   July 21, 2025 — Rated 10 out of 10 by K.L. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Everyone was very helpful! Brad and Ty were friendly and professional and very accommodating.

Report a concern   July 21, 2025 — Rated 9 out of 10 by M.P. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Like Santa Fe that were present

Report a concern   July 21, 2025 — Rated 10 out of 10 by T.N. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Great vehicles, great service a Great people.

Report a concern   July 21, 2025 — Rated 10 out of 10 by J.C. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Great and reliable service. The people in Service have always been very helpful and prompt

Report a concern   July 19, 2025 — Rated 10 out of 10 by K.D. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Friendly staff, very helpful


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