Customer Testimonials

Friendly staff. Nice area to wait. Pretty quick. Nobody trying to force unnecessary repairs. Good drinks and snacks!

Very professional salesteam

The service department has been very good over the last 13 years.

I think Hyundai is a great vehicle of any choice. I had a Tucson and it was amazing so this time I decided to buy a sedan instead I absolutely love this car. Just bought it last Friday. Oh my goodness and the gas mileage is great. Misty was my sales lady, she is absolutely a very beautiful caring person. She was great. I love everything about my experience buying my car. from Dan Cummins at your location in Lexington Kentucky off of Richmond Road. Thank you so much!

price and quality

Did service fast but thorough. Bill was less than original estimate.

Customer service was excellent in the service dept

Always a efficient and good experience to get quality routine maintenance and service at Don Franklin Hyundai for my 2021 Hyundai Kona. Thank you Don Franklin Hyundai of Lexington, Ky for all of my automotive needs, whether it's purchasing a Hyundai and making sure it's always running at it's best.

Great service on my visit on Dec 8. I will recommend Genesis to others

I liked my salesman Collin O’Connell. He was knowledgeable and went to great lengths to make the sale. He understood my budget restraints and worked hard to work out something I could afford. Lots of to-and-fro-ing to & from accountant’s office!!
This month’s was my second purchase from Don Franklin Hyundai. I bought a new Ioniq hybrid in 2017, thanks to very helpful salesman Chad Givens. I either bond or not with a salesman. If I bond, I like to remain loyal, if possible. No sleaze please!
(The first salesman I spoke to last week was NOT knowledgeable and told 2 untruths. I walked away from him. )

Communication is excellent including follow up.
Service is fast and the waiting area is friendly and comfortable.

Service was a great experience. Alexis was so friendly and answered all my questions, even the dumb ones! She went above and beyond.

Everyone I have dealt with at Don Franklin has been friendly and helpful. If answers weren’t known (availability of accessories), they got the answers and called me back.
The valet service with my GV80 was exactly as you would hope.

They take care of my car

Warm welcoming, and the communication goes along way.

Our Sonata has been wonderful! Any time anything went wrong you all stood behind it!

I’ve been satisfied with my services

Fast in and out answered some questions and was very knowledgeable

On time and efficient

It was nice and fast and I was able to wait in the waiting room while I waited for my car to get done. They were all nice.

This is my 2nd Genesis and have been to different dealers for sales and service. Your sales and service team are hands down the best

Great customer service! Ben Luddeke is always easy to deal with and goes above and beyond to make the entire process as easy as possible! He is very knowledgeable and is always willing to answer any questions when needed!

Fast, friendly knowledgeable staff. Goes extra mile on customer satisfaction.

Customer focused employees who strive to please the customer.

I enjoy driving my Genesis GV80. The staff and service center were exceptional with handling my vehicle needs.

Friendly hassel free service

Eric McDonald always goes above and beyond. He has made not only the car buying, but the car owning experience more than I ever thought it could be. He even takes time out of his busy day to say hello and ask how I’ve been every time I bring my car in for service. He truly makes it feel like you’re more than just a customer, you’re a member of the Don Franklin family.

Very Good

Easy deal. Stole one from Louisville. A little more time going over the features might have helped but all in all very good.

Working with Kanon on a purchase and really appreciate the personalized, no pressure approach.