Customer Testimonials

Customer driven and staff are very friendly. They take pride in their work.

Excellent service experience, really appreciate the attention to every detail. Would highly recommend to anyone looking for a vehicle.

I love my car and the service been great.

Very good customer service. Alexis is knowledgeable, helpful, and explains processes well. Got me in and out.

Everyone is sincere, friendly and make the customer experience the best I have ever had

Excellent service, knowledgeable staff.

Lots of vehicles and great service department

Chad was so genuinely friendly and authentic. It was a cash deal and he guided us with great calm. He’s a champion. I’m a retired teacher and Scott is a writer. Never once did we feel pressured. Chad was a master listener. His demeanor made for such a smooth transaction.
I plan to bring my son to see Chad when he comes in from Maine in early November for another kind experience. Lindsey was also wonderful and we are so pleased. Scott Lakes is the driver. I was honored to buy the 2024 Santa Cruz. We will certainly be back. Sincere thanks to all of you.

Like that you had a big Inventory. Everyone is as very helpful. Never felt rushed or pressured. Overall great experience

I bought a 2019 Hyundai Santa Fe from Don Franklin Hyundai in Lexington KY. I have had zero problems with the car. Everyone has been very nice and helpful whenever I have had to come in for service.

Reliability & friendly service

We are happy with our decision to buy the Santa Cruz and I like that you also keep up with the service notification.

I was very satisfied with the service, it just takes a long time to get any thing done.

My Hyundai Santa Fe is 16 years old with 117,000 miles on it. It has performed well and has been very reliable.
The services at Don Franklin have always been good. Whenever I needed service or repairs, they have been done promptly.

I have been very pleased with the service on my Genesis.

Top tier Hyundai Products.
The Professionalism of the Staff made for an Awesome Experience!

Alexis Holland has been the greatest help! I would recommend just because of her. She’s been open and honest both times we had an interaction.

Good service, quick in and out and has a good coffee station.

Fast, efficient and friendly service.

Had a good salesman Connor Free was so good to us and highly reccomend

We are always taken great care of from David A. in the service department. He goes above and beyond to work with our schedule in getting all 5 of our Santa Fe's in and out and back on the road. Always quick to return calls if needed and just over all is easy to work with. This alone is great customer service!

Great job on my service, and I really appreciate how the service team explained all the work that needed to be done.

Very friendly staff and that cares about their customers!
Andy and Chris have done a great job taking care of me and me family!

Courteous, capable, and efficient service

Timely service and good price

Reliable

First of all is the warranty-really a big selling point for me.
Second, I really like the styles of your SUV’s and available options.
Third, I have been using the same dealership for several years and have had very good experiences both with the sales staff and the service staff.
I highly recommend Don Franklin Hyundai in Lexington to anyone looking for quality people to help you get the vehicle you want.

Even though I couldn’t get a affordable car you all have great consistency to help try to make something happen even though I didn’t get anything

Very fast service and very informative on what is needed

Always pleasant and helpful.