Customer Testimonials

Nice waiting room.
Service is good but it takes a while for an appointment, although it's quicker now

Super fast and friendly!

The staff are always so friendly. This time my service staff had my car washed and I didn’t even ask. That is what customer service is all about.

Little waiting time and very comfortable waiting area.

Did good job. Got in and out quick. Re new battery.

I trust them to do what needs to be done and to tell me what my options are.

Genesis cars and showroom were beautiful and our salesman Ben was awesome and very likable. We decided not to purchase a vehicle now but will revisit later in 2026.

I love the fact that I did not get along with my first salesman and Jesse had placed me with Connor. He was amazing and was able to keep my business!!
Even though the Hyundai was not originally what I wanted I told him what I needed in a vehicle and within a certain budget and he was able to find me a perfect vehicle!!
He was very patient with me through it all, from answering any questions that I had or issues.
Connor thank you again!
Everyone was nice from the time we got there until we left and I live 2 hours away. It was good to drive somewhere and everyone be so nice!
Connor you are doing amazing! Hope will cross paths again!!

Friendly & courteous staff. Nice waiting area & complimentary coffee, water & snacks.

Jamal, was excellent and listened to exactly what I wanted! No hard sales pitch, pressure, or feeling the need to buy a vehicle from Don Franklin. Superb service from Jamal, Buck, and Olivia!

I absolutely love the ease it has been to buy both of my vehicles there! Everyone is so friendly and accommodating. You feel no pressure whatsoever. That is the only dealership I will ever visit and buy from.

I would like to Thank the Don Franklin team for making the process so easy to buy our daughter Emily’s new car would highly recommend

The Manager

I bought a 2025 Hyundai Elanatra SEL Sport from here, the car is absolutely amazing. They worked with me on the down payment, and helped me to lower the monthly payments. The process was incredibly simple and convenient. They were also so incredibly friendly and welcoming through the entire process, all the way down to get my first oil change with them. I cant recommend them highly enough. I even had my partner go there and get himself a car so he could have the same experience I had and get in a reliable vehicle. Don Franklin has made me a customer for life.

Prompt service. Clean waiting area and friendly helpful staff

Able to get me in and nice waiting area. Friendly service

Long lasting vehicals

the car buying experience was made easy and seamless thanks to the salesman

Friendly staff that values my time.

Hyundai vehicles are reliable. We have purchased 3

Efficiency and cost effectiveness

I had an issue with the Genesis dealership in Louisville and as a result reached out to Lexington, Cincinnati and Indianapolis dealerships. The folks at Don Franklin were friendly and welcoming.

I love my Tuscan!!!

Service great, pleasant employees.

I appreciate Your Representatives ability to communicate with your Customers. I have purchased 2 vehicles from your Dealership. So far, Mr. Bond and Lindsay in the Finance Dept have proven to be Professional when assisting customers. Thank You!

Don Franklin has an extensive inventory and a seamless process when buying a car. The service is top notch as well.

Very informative about questions about my vehicle.

The reception employees were very friendly and supportive. I got hassle fee service and my vehicle was timely serviced and delivered. The employee started text communication as soon as I left my car for the service. That also helped me to communicate and share my problems with the employees. Overall, I am very have with the employees and throw service provided.

GREAT Service department employees are very knowledgeable and very nice 👍

Employees were courteous and friendly and on time. The location is convenient for us. Waiting area clean and neat.