Don Franklin Lexington Hyundai
3440 Richmond Rd
Lexington
KY 40509
United States

Customer Testimonials

Report a concern   October 20, 2025 — Rated 10 out of 10 by V.E. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Great service, friendly, and quickness.

Report a concern   October 20, 2025 — Rated 10 out of 10 by C.S. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Very friendly associates and quick, efficient service.

Report a concern   October 20, 2025 — Rated 10 out of 10 by J.M. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Excellent customer service and the fact that a live person has always been available to answer a phone call.

Report a concern   October 20, 2025 — Rated 10 out of 10 by D.A. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Quick

Report a concern   October 19, 2025 — Rated 10 out of 10 by Catherine Logsdon Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Colin was super informative and made the whole car buying process less stressful and confusing. The show room was great and the finance team was super Pleasant!

Report a concern   October 19, 2025 — Rated 10 out of 10 by D.L. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Very attentive with my needs for car care.

Report a concern   October 18, 2025 — Rated 10 out of 10 by K.A. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Efficient ready services. Everything - check in waiting room all in one place . Waiting area very nice and comfortable . Checkout quick .

Report a concern   October 17, 2025 — Rated 10 out of 10 by M.W. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Broke down on the highway heading to Florida Don Franklin took my car in, gave me a car to drive in Lexington while my car was being repaired and at a five star job they made me feel very comfortable did the work on a timely fashion and honored my warranties

Report a concern   October 17, 2025 — Rated 10 out of 10 by B.B. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Quality and good service

Report a concern   October 17, 2025 — Rated 10 out of 10 by C.N. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Quick service

Report a concern   October 17, 2025 — Rated 10 out of 10 by Barry Kelley Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

It was quick and easy. Super nice and willing to do whatever it takes to make you happy.

Report a concern   October 15, 2025 — Rated 10 out of 10 by Robert Holcomb Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The cars are great, and staff is friendly and efficient.

Report a concern   October 15, 2025 — Rated 10 out of 10 by L.M. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Promptness of service, great facilities and great staff.

Report a concern   October 15, 2025 — Rated 10 out of 10 by Morgan Buckner Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Daniel was awesome during my first maintenance visit! He took the time to explain everything clearly and made sure I understood what services were being done and what options I had. Super friendly, professional, and made the whole process easy. Thanks for the great service, Daniel!

Report a concern   October 15, 2025 — Rated 10 out of 10 by Teresa Smith Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Quick service

Report a concern   October 15, 2025 — Rated 9 out of 10 by A.H. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Very straight forward honest sales team who didn't play games.

Report a concern   October 15, 2025 — Rated 10 out of 10 by E.S. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Good customer service, you adhere to warranties and contracts.

Report a concern   October 12, 2025 — Rated 10 out of 10 by Eddy Archibong Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Professional service and fair pricing

Report a concern   October 10, 2025 — Rated 10 out of 10 by Grady Wright Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The staff were friendly, efficient, and diagnosed and fixed problem quickly.

Report a concern   October 10, 2025 — Rated 10 out of 10 by K.M. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Everyone is genuinely nice and focused on customer service.

Report a concern   October 10, 2025 — Rated 10 out of 10 by W.A. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Design, luxury and safety features, warranties and service, quiet ride, beautiful interior and exterior.
Ben Luddeke was very knowledgeable, explained all the functions, was very patient and courteous with us (we are senior adults), we did not feel pressured, he gave us privacy and time to discuss.
Would be helpful for the customer to have an itemized listing of all the features and specs of the vehicle purchased - since we did not purchase the vehicle we looked at and test drove.

Report a concern   October 9, 2025 — Rated 10 out of 10 by S.G. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

This was our first service on a new purchase. We really liked the convenience of the valet service!

Report a concern   October 9, 2025 — Rated 10 out of 10 by A.G. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

No problems!

Report a concern   October 8, 2025 — Rated 10 out of 10 by Alison Fore Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Dan in Genesis was so helpful. Courteous and quick.

Report a concern   October 8, 2025 — Rated 10 out of 10 by Bobbie Penland Fryman Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The service was outstanding, I would like to thank and uplift Alexa for her service, dedication, follow ups, and caring for her customers.

Report a concern   October 8, 2025 — Rated 10 out of 10 by Scott Taylor Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Yes very pleased with the process and how you just drive thru and the Care the attendants take with your Vehicle Thank you very much Scott K Taylor

Report a concern   October 8, 2025 — Rated 10 out of 10 by K.P. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Brad Lovitz was very hospitable and knowledgeable

Report a concern   October 8, 2025 — Rated 9 out of 10 by T.G. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Can get a service appointment when you want it.

Report a concern   October 8, 2025 — Rated 10 out of 10 by Lelia Ball Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The service department is great! It is a clean comfortable place to wait for service. All technicians we have dealt with are polite and knowledgeable.
I really appreciate the gluten free snack options!

Report a concern   October 7, 2025 — Rated 10 out of 10 by Margaret Dunleavy Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I very much like these warranty I got on my new Elantra. Your service staff helpful. Friendly and prompt. I also appreciate the little snacks you have out while we wait for our cars to be serviced


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