Customer Testimonials

Catarina from Genesis, Buick, GMC in Lexington, KY is fantastic to deal with. She is very kind, knowledgeable, and works with you to get your best deal. She is also not pushy. I have bought 4 vehicles from her. Service that I have received there also rates a 10.

Prompt courteous and knowledgeable

Friendly and efficient care. Also a good experience.

The amazing attitude and helpfulness of the employees

Very fast service, I always come on my lunch break from work and they get my oil changed just in time. Any time I call to make an appointment, they always get me taken care and it makes things very easy.

Easy of service dept

Scheduling is easy. They are friendly and helpful.

I like the vehicles but far more importantly I like the folks at Don Franklin. My sales guys ( I’ve purchased two vehicles) and the service people have been exceptional. Parts guys, finance guys have been great as well. It’s no wonder to me the dealership is successful- you got fabulous people.
Was disappointed in the oil change policy but that’s it. Take care.

Very organized and helpful

Everything

I appreciated the support I got from sales.

Well, the people at the dealership were super helpful, and pleasant. I'm particularly looking for a mid-size hybrid. The Sonata is the only one I've seen other than a Prius Prime that fits what I really want. The staff there guided me in the best direction for me, even though it will delay the sale for 4 months. Although truly no dealership wants an EV trade anymore, they explained the better options for me. I hope to see them again soon.

Great cars and super great staff!

Very professional team and nice showroom

Jamal was very helpful all during the process. Went above and beyond.

Wonderful new facility! Prompt service.

Easy to talk to friendly and told me what I need to know about my vehicle

Set up appointment and got in and work got done in a timely manner.

Only drawback is not enough work tables in the customer waiting area.

We bought our second Elantra last March. Our first one is a 2010 Elantra with 250,000 plus miles and still runs!!Our new one has all the bells and whistles and we love.

I like CJ Bush and how he represents your car dealership. He is not pushy or anything. very likable and that is what i prefer. I will continue to come there and work with CJ. thank you!

I am very pleased with the services I have received from Genesis service department. I bought new Genesis 1yr ago and very happy with it. Service department has been great so far

Quick and professional. Thank you!

It’s all about the customer service and how I’m treated that determines how good a place is. I am treated very well when ever I come to the dealership or the shop!

Nice dealership, very friendly, attentive, accommodating staff.

The people are so nice and the work gets done

I like the price and the quality of your vehicles. The friendly and helpful people who work there.

Courteous, on time, friendly, competent technicians.
I also love my car.

Collin was very informative about the SUVs I was interested in. Also, I appreciated he wasn’t pushy or felt pressured.

I’m just in the process of looking to replace my vehicle and taking my time to research vehicles.

Great customer service! Fast and friendly.