Customer Testimonials
The people
Best customer service. Luke is outstanding, always respectful, answers questions, great attitude.
When we purchased new tires, the guys were very helpful in offering options to choose from, again answering questions.
Hands down, their attitude and helpfulness is why I will bring my vehicle for service. I am a female and this is not my area of knowledge, so I appreciate their helpfulness and respect, not being rude or talking down to me.
great service, timely service, friendly professional workers
Timely service
The staff
Always shows respect
Exceptional service. Staff was very helpful and oil and filter change was done in less than a half hour.
Reliable service, courteous and always respectful. I never have to wait long and they always explain every charge or details of service.
Appointments meet estimates.
I like everything except I found out when I went to get tires to have an adjustment alignment they were going to send me somewhere else to get that done I think you should invest in getting an alignment service there as well
Good service in a timely fashion
I love my traverse it drives like a dream❤️the staff was very friendly and helpful. Especially a big Thank you to Brandon Roy. This is my Third vehicle from Don Franklin of Russell Springs!
Good products used, a nice waiting room and courteous employees.
Customer service. Everyone is always polite and helpful
I was looking online for a particular vehicle and when I found several and called the Dealerships where the cars were located, Don Franklin Auto was eager to assist me, which the others were not. The salesman, Blake Miller, was very helpful, went over the vehicle, pricing, etc. I haven't picked the car up yet due to being from out of state but will soon and I'm not anticipating any problems with the final sale.
I like that if you follow your maintenance plan and keep up with it you have a vehicle you can depend on. I also appreciate that the service department staff is always ver friendly. Also you stand behind your service contract.
Great service, friendly employees
Great service and staff
friendly courteous proficient fixed my truck in a timely manner
Prompt and friendly service.
Good service
2 friendly and helpful sales associates: Blake Miller & Fred Maynard
Blake went above and beyond to answer all our questions, was very engaged and answered our phone calls after hours on the weekend.
Straight forward and transparent, Blake was very professional and easy to deal with.
Friendly salesman Blake Miller and Fred Maynard went above and beyond.
I like the commitment Don Franklin has made to Russell Co providing sales and service for the area.
Friendly ppl and clean store... super fast ...I'll be back for my car needs
I use the Russell Springs location. It’s always fast and friendly service with their service department. When it comes to buying or trading they have a great sales staff that is always ready to assist in getting you the best deal possible.
They are very good at what they do
My experience was quick and easy! The service counter was very helpful.
Great Service from the Russell Springs dealership