Customer Testimonials
Reliable service, courteous and always respectful. I never have to wait long and they always explain every charge or details of service.
Appointments meet estimates.
I like everything except I found out when I went to get tires to have an adjustment alignment they were going to send me somewhere else to get that done I think you should invest in getting an alignment service there as well
Good service in a timely fashion
I love my traverse it drives like a dream❤️the staff was very friendly and helpful. Especially a big Thank you to Brandon Roy. This is my Third vehicle from Don Franklin of Russell Springs!
Good products used, a nice waiting room and courteous employees.
Customer service. Everyone is always polite and helpful
I was looking online for a particular vehicle and when I found several and called the Dealerships where the cars were located, Don Franklin Auto was eager to assist me, which the others were not. The salesman, Blake Miller, was very helpful, went over the vehicle, pricing, etc. I haven't picked the car up yet due to being from out of state but will soon and I'm not anticipating any problems with the final sale.
I like that if you follow your maintenance plan and keep up with it you have a vehicle you can depend on. I also appreciate that the service department staff is always ver friendly. Also you stand behind your service contract.
Great service, friendly employees
Great service and staff
friendly courteous proficient fixed my truck in a timely manner
Prompt and friendly service.
Good service
2 friendly and helpful sales associates: Blake Miller & Fred Maynard
Blake went above and beyond to answer all our questions, was very engaged and answered our phone calls after hours on the weekend.
Straight forward and transparent, Blake was very professional and easy to deal with.
Friendly salesman Blake Miller and Fred Maynard went above and beyond.
I like the commitment Don Franklin has made to Russell Co providing sales and service for the area.
Friendly ppl and clean store... super fast ...I'll be back for my car needs
I use the Russell Springs location. It’s always fast and friendly service with their service department. When it comes to buying or trading they have a great sales staff that is always ready to assist in getting you the best deal possible.
They are very good at what they do
My experience was quick and easy! The service counter was very helpful.
Great and friendly service!!!
Everything
I am very pleased with my service I received when taking my vehicle to the dealership. great service and friendly staff.
I recently came to Don Franklin Russell Springs, looking for a vehicle. I had an idea of what I wanted but still wasn’t sure. I didn’t intend to buy a car that day. I was introduced to Jordan Godsey, then he introduced me to Blake Miller. Blake sat down with my husband and I and just began to ask questions. We explained we were just looking. He went though their car lots online to see what they had to best suit my current needs. He was very kind and very patient with ID because I was indecisive and just didn’t know. My husband was skeptical about dealing with a dealership, however, Blake worked hard to meet our needs whether he sold us a car or not, he worked hard to stay in our budget as much as possible! They show the carfax on every vehicle you look at, which is a big deal when buying a used car! We settled on a couple vehicles, but they were sold, so he went back to work. Ultimately he found the perfect car for us, very low miles, practically brand new. He got the car to the lot and once we drove it we knew this was the one! I say all that to say this, not one time did we feel pressured to buy anything and felt confident if we walked away and didn’t buy anything that we would’ve still been treated the same! From walking in the door to walking away with the perfect vehicle for us, with a payment we could afford, with warranties you couldn’t get anywhere else but Don Franklin, which is amazing, to doing the final paperwork with Jordan Godsey, was an experience we will never forget! I will encourage my friends and family to see Blake Miller when they are shopping for a vehicle! I’m so pleased with Don Franklin Russell Springs, next time we need a vehicle or services that’s where we will go, there process was again, easy with no pressure at all, that means a lot!!!
Great service department. 15 Year/500,000 mile powertrain warranty is great. Recently had our transmission replaced under the warranty.
Convenient in Russell springs
I like your service very much its fast and very friendly. I even like the new coffee pot.
Exceptional service. Staff was very helpful and oil and filter change was done in less than a half hour.