Customer Testimonials
Mostly like the people who work there! And I’m a Chevrolet person.
Price and professionalism
rides smooth and handles easy
Blake Miller did an excellent job in the purchase of our 2023 Canyon
I like that I can get my vehicles promptly to get serviced.
Everyone is very professional and nice at Don Franklin in Russell Springs. Every time I have bought a vehicle or had a vehicle serviced, worked on at this location it has been a good experience. I highly recommend the service department.
Been a customer for sey years.. always received good service.
Great dealership
I was able to get an oil change appointment very quickly. I didn't have to wait very long and my car was taken back. Highly satisfied with Don Franklin Auto sales and service!
Alvie is the man
everyone is so nice and helpful and it makes me feel so relaxed when i bring my car in because i know it will be taken care of . excellent service and excellent professionals
Guys at the service desk are personable and kind; I always appreciate their approach to keeping us well maintained and moving.
Didn’t have to wait long and staff was very nice
I like having a dealer close to me. It’s good to know the people you’re doing business with.
I have always had a great experience purchasing vehicles from Don Franklin and with their service dept too!
Great buying experience.
Only came in for service for the first time everything went well
Everybody is so helpful.
SCOTTIE IN THE SERVICE DEPT IS ALWAYS SO NICE AND ALWAYS GET'S ME TAKEN CARE OF!
The service guys are great. They know the answers an almost always squeeze my needs in. Excellent customer service!
I took my 2020 Equinox for an oil change. Everyone was so nice an courteous. I appreciate that so much. Thank you !
Mark and I purchased our duo Durango's (2019 Silver GT Durango / 2021 White Durango) in the later part of 2022.
We love the service department and the entire team at Russell Springs Don Franklin Chevrolet.
They are courteous and help us each time we bring our vehicles in for the normal oil/change and/or any maintenance. I work about 5 minutes away from their location, which is very convenient for me when I need to have the oil change service done. Best of all, if I am not able to drop off my vehicle or come back and to get it, they find a way to accommodate me by having a service rep or any other service person bring me back to work and when my vehicle is done, they come and get me and I drop the attendant back off at Don Franklin dealer.
We love the customer service we received upon our purchases with our sales person Blake Miller and Bobby Johnson for getting all our financial papers done so quickly. We cannot rave enough about the courteous service department that consists of Scottie and Luke, who are always so nice and accommodating for all our needs.
Having a car dealership that always keeps the customer in mind first and foremost is one of the reasons we will always come back for any of our future vehicles and definitely recommend them to all our friends and family!!
Thank you all so much!!
Lisa and Mark Orton
Jamestown, KY
Friendly and efficient servive
Fast courteous service
Don Franklin has always put me in a vehicle. When I looked for a certain truck, they worked hard to find the exact one for me. They also worked hard for me on the final price better than any other place I have visited.
Every time I get my Tahoe serviced, it’s done in a timely fashion! All people I deal with are nice and knowledgeable! They do what and when they say they will. Always been completely satisfied!
Everything, no complaints whatsoever. My favorite dealership, ever. Everyone makes you feel welcome and they always explain any issues with you thoroughly before proceeding with repairs. We are like family and we share so many laughs together. I enjoy speaking with all the staff. Everyone is always professional and very polite.
Great friendly service!
Very satisfied, fast and easy to trade with.
Very knowledgeable sales staff !
From the first visit, till the purchase and delivery, everything was smooth.