Customer Testimonials
Great experience with service department!
Scheduling an oil change online was really easy.
I had left work for lunch break one day. My car kept dying, I drove right to the Russell Springs Don Franklin Service Dept. Alvie checked and found it was a camshaft sensor. They had it fixed for me on my lunch break. THANK YOU!!!
Really nice, I didn't have to wait long to get my car fixed
Good service and easy scheduling
Our sales person Blake Miller is top notch. 5 star rating.
I wasn't pressured by the salesman and there is several dealers I can go to for services.
Fast friendly service. Takes time to find the vehicle that fits what I am looking for.
The sales team is doing a great job with explaining how the new Yukon works and all it features.
Blake was amazing. Our experience when purchasing a vehicle at other car lots was the purchase was an all day event. Blake was efficient and worked quickly with management on our trade end value and with finance on our loan. We worried about making the 2 hour drive to Don Franklin, but we’re soon happy we did. We even got a recommendation for where to eat lunch. Will definitely be back when time to purchase our next vehicle. Thank you Blake and Don Franklin!
Service department
Best Service Department in the Franklin family of dealerships. (Russell Springs)!!!
I had to bring my vehicle in because of a recall. I scheduled an appointment and they said it shouldn't take but 30 minutes. They took my vehicle as soon as I got there, at my scheduled time. It was 25 minutes later that I was pulling out to leave. Quick service! Very friendly and professional. Comfortable waiting area as well.
Got me in and out in a very short time
The staff is always friendly when getting my car serviced and I like that they look at everything and top off the fluids where needed!
Very friendly and helpful
i've bought cars from Eddie since the mid 80's some sight unseen, some where I took his car with the option of selling my trade myself over a 90 day period or bringing it to him for a trade
No better people to work with in my opinion my family and I have bought over 20 cars from Franklin
I like the friendly and helpful associates working there.
The Chevrolet store went above and beyond to make things right with my Hyundai Tucson. We just got back from a week in Florida and it ran beautifully the entire trip and not one drop of oil was used!!
Consistent good customer service.
Good job
Very professional and easy to work with.
Fast and easy. Hassle free car shopping.
Jordan and Brandon were great to work with.
Service was excellent
Always do.a great job. Super easy to get a appointment when needed.
Knowledgable, friendly and honest sales associate for the first thing, service department was easy to work with. Professional atmosphere of business, clean and inviting building. So far have enjoyed my dealings with them
The staff are great to help accommodate you with your needs
They don't forget you after the sale. Good service and Blake is a very good salesman he helps on things that I forgot.
Salesman was very good & informative along with the GM…..
Jordan in finance was amazing and the general manager, Paul, was very polite!