Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   January 15, 2021 — Rated 10 out of 10 by Kathy Dubois Don Franklin Lexington Nissan - Service
What do you like about our products and services?

This was as good as an oil change and tire rotation could be. I would never go anywhere else. A friend of mine went to a quick change place and they forgot to put oil in his truck. One half mile down the road the engine seized up. Don Franklin Nissan has good people and that makes the difference.

Report a concern   January 15, 2021 — Rated 10 out of 10 by Jim Prince Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everyone is so nice & very knowledgeable.
We’ve always been pleased with the work done at Don Franklin’s.
And we will be back!

Report a concern   January 15, 2021 — Rated 10 out of 10 by O.T. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Close in location and service is good and quick.

Report a concern   January 15, 2021 — Rated 10 out of 10 by R.V. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Prompt scheduling and service

Report a concern   January 14, 2021 — Rated 10 out of 10 by K.A. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Great people to work with and I love their selection of vehicles.

Report a concern   January 14, 2021 — Rated 10 out of 10 by Y.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Always friendly and helpful

Report a concern   January 14, 2021 — Rated 9 out of 10 by L.K. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

At the time of purchase Don Franklin had the best price and offered a life time warranty. That is why I drive a hundred miles to purchase and service my vehicle.

Report a concern   January 13, 2021 — Rated 10 out of 10 by P.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great service! Friendly employees.

Report a concern   January 13, 2021 — Rated 10 out of 10 by B.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Made and appointment to take my car in. Got a courtesy vehicle when my car was in the shop. Got my car back fairly quickly. They do good work at this place.

Report a concern   January 12, 2021 — Rated 10 out of 10 by R.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I loved it

Report a concern   January 12, 2021 — Rated 10 out of 10 by J.T. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Great service, no pressure and the Sales Rep was very knowledgeable about the different vehicles.

Report a concern   January 12, 2021 — Rated 10 out of 10 by J.S. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Very polite and helpful without the typical salesman pressure.

Report a concern   January 11, 2021 — Rated 10 out of 10 by Tom Graves Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast and courteous service.

Report a concern   January 11, 2021 — Rated 9 out of 10 by R.S. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Very friendly and helpful.

Report a concern   January 11, 2021 — Rated 10 out of 10 by B.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service at Don Franklin was excellent. They discovered my problem with my vehicle and was kept aware of the parts needed. I was impressed that I was given a loaner to use while my vehicle was being repaired. This was very helpful to me and much appreciated. I would recommend Don Franklin to others.

Report a concern   January 10, 2021 — Rated 10 out of 10 by Crystal Stewart Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Ron at the Service Dept is always great to work with.

Report a concern   January 10, 2021 — Rated 10 out of 10 by L.T. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Great customer service ! Bob was awesome and helped us to get our dream car.

Report a concern   January 10, 2021 — Rated 10 out of 10 by Robert Sellin Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very friendly and efficient

Report a concern   January 10, 2021 — Rated 10 out of 10 by R.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I love feeling valued and not a #!

Report a concern   January 9, 2021 — Rated 10 out of 10 by S.O. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

I appreciate the customer service provided by Walt Ealey and Eric (Finance). I have worked with Walt for several years; he is accomodating, accessible and friendly. I can call any time and he responds immediately. I am very comfortable working with the staff at Don Franklin Auto.

Report a concern   January 9, 2021 — Rated 10 out of 10 by S.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I am very grateful for the excellence of the employees provided service for my car, including those who picked up the car and returned it, also Jennifer your service rep, not
to mention your mechanics. I have always been able to trust Don Franklin Service
will provide excellent reliable service to keep my car on the road function at it's best.

Report a concern   January 9, 2021 — Rated 10 out of 10 by A.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick service! Friendly employees!

Report a concern   January 9, 2021 — Rated 10 out of 10 by B.J. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast friendly service, accurate estimates

Report a concern   January 8, 2021 — Rated 10 out of 10 by Benjamin Stansbury Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

I've been a Nissan customer for 3yrs now and the quality of vehicle is outstanding. The staff at Don Franklin make the car buying experience easy and accommodating.

Report a concern   January 8, 2021 — Rated 10 out of 10 by N.D. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendliness, efficiency. Feel comfortable bringing my vehicle here.

Report a concern   January 7, 2021 — Rated 10 out of 10 by N.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Good service and finished quickly

Report a concern   January 7, 2021 — Rated 10 out of 10 by Jerry Howard Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Products are reliable and you stand behind them and will do every think to resolve issues. No pressure selling techniques. You show the car and let me make the decision and do everything you can to meet my budget.

Report a concern   January 7, 2021 — Rated 10 out of 10 by J.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I have been completely satisfied with every aspect of my experience with Don Franklin. We have leased 2 Nissan Rogues and a Buick Encore GX. The lease/purchasing process was smooth and easy and our service visits have been very positive as well.

Report a concern   January 7, 2021 — Rated 10 out of 10 by Quinsetta Rowe Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service staff is really nice and so are the salespeople that you might encounter while waiting on your car getting serviced. Also the older African American man that sometimes puts the plastic on your car in service is really nice. Always greeted with a friendly hello.

Report a concern   January 6, 2021 — Rated 10 out of 10 by J.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very personable employees


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