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Customer Testimonials
Walt has been fantastic and was the reason we bought our 2nd car at Don Franklin Nissan last year.
He is friendly, professional, knowledgeable and totally committed to customer service.
We look forward to buying our next vehicle at Don Franklin Nissan.
Always been a General Motors fan, and got my youngest son to take a look at them. General manager at Don Franklin Somerset is fried and so easy to talk and deal with, Just a few words with this gentleman and you know its someone you can trust and want to do your business with. After my son settling on and absolutely loving a new Tahoe, got a little price remorse that night and decided he was going to look at a vehicle that my friend had recommended prior and both of us said no, we were not interested in looking at. Well long story short after looking and driving one my son said i do really like this and the dealership was very eager to dealer trade for a color he wanted and drove it home to Frankfort today. Thanks JOE and Mark Don Franklin, Somerset Ky for your help in making my son a general motors buyer.
Quick service!
We had an overall positive experience purchasing our vehicle from Don Franklin. From the moment we walked in until the deal was signed. It was great. Everyone was super nice and social distancing was observed, masks were properly worn. Very positive experience! Special shout out to John Berry, our sales person, he was great!
Don Franklin Nissan is a great company to do business with. Their staff is so pleasant to work with. They are very knowledgeable, friendly and courteous. Anytime I've ever had a question Walt Ealey (delivery specialist) has gone above and beyond to assist me. I would highly recommend them to everyone.
I have always had good, reliable service.
Professional & friendly people
Ron was amazing, he’s helped me before and is the reason I keep coming back
The service team at Don Franklin Nissan always can be counted on to give the necessary attention to servicing my Titan ...Reliability is so important to me with regards to my vehicles service needs
They were very fast and friendly.
Everyone is super nice and helpful
Ben was such a great help for being my first time financing a car! Everyone there made the process easy and smooth!
Nissans are the best made cars---my family has only purchased Nissans for the past 19 years!
My husband and I prefer to only work with John Berry as well. John is honest, helpful and knowledgeable of what is best for our automobile needs.
Very prompt service
Prompt, polite and thorough
Employees are knowledgeable, professional and friendly. Good communications.
Vehicle was as described. No pressure to buy. Easy to work with. Professional
Always good service
I have bought two of my vehicles from Don Franklin and I have been very happy with the purchases. The customer service is very important. Isaac, my salesman, did an excellent job selling me my most resent purchase, 2016 Nissan Murano. The maintenance services have been good quality regarding my oil changes, resolving systems issue, and recommendations for maintenance.
Fast and I’m always updated and given the truth about anything needing done.
Such a smooth and easy process taking my vehicle in for service.
You do what you say.
Willing to negotiate when other dealerships wouldn’t even counter when I would make an offer.
Friendly, realistic approach to service
Darius (Cmo) exemplifies excellent customer service before, during and after the sale.
Prompt service.
Cooperative and collaborative service.
Great people and service!
Friendly and courteous staff, and my truck was properly serviced
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