Customer Testimonials

All the people who helped me went above and beyond to help they called when I ask they Texted when I ask they answered all my questions fast and gave me all the information I ask for

I like your customer service and the oil change was done in a timely manner.

Hollan is always a pleasure to deal with. The one suggestion I have is to clean the bathrooms. Honestly-the women's room was disgusting.

I like all the extras came with the truck. And the sale service was great.

People were very helpful and very polite and useful

The service was the best. Ben was my sales man and he was so helpful and got me a good deal on the car I wanted . I didnt have to settle for something I didn't want. James in finance was helpful and kind. So grateful for him. Walter the nissan guy took the time to explain everything in detail. Insisted helping me pair my phone to my car. The building was clean and it felt safe with this pandemic going on. It was the best experience. I felt important. Thank you so much!

Don was an amazing associate to work with. By far our favorite to work with. I was searching for a vehicle to buy that day, he didn't make me feel like he was trying to rush me into anything, understood I had other dealers to look at.

Basically my day was to look at toyota across the street. Then decided to stop at honda to check out the accord just to stop by. Then went to Don franklin in Lexington and 1 other dealer. No other associates made me feel like a customer. The rest seemed to want to force a sale right away.

Don at Gates honda was amazing. Ended up coming back that day and getting a 2021 honda accord 2.0t and couldn't be happier. My wife and I are still saying this was the best choice for us. Has more options than the accord. Felt smoother, and larger interior and trunk space. Options on this accord we got are more than the other vehicles we looked at and it was priced great.

The people super nice

I’ve owned many trucks as I do now Fords, Chevrolet, GMC and Toyota. I rally like the Nissan Titan as I own three now and planning to change all my trucks over to Nissan as I think they are the best vehicle for me

Like most people, I always look for... and appreciate.... quality workmanship and positive levels of customer service in companies that I do business with. That's why I continually trust your dealership in having my Truck serviced there.

Total service

Quick and friendly service .

The auto we discussed was a quality vehicle. The sales rep was a delight.

I have never had anyone treat me as well as I was treated!! Thanks everyone!!

I could not have asked for a more streamlined process than I got from Don Franklin. Every member of the staff is exceptionally friendly and professional.

Service and people are outstanding

My only criticism is on communication. When I had arrived on my first appointment, my new fob was not present. Services, nor I, knew about that until that day and unfortunately I had to reschedule to accommodate for that. Thankfully during the next appointment, I got everything squared away in less than 15 minutes and I appreciate that. Besides that though, everyone there was extremely friendly and did everything to help make up for the error. Thank you all for helping out with my new key and fob.

Great service department. Love my Altima and my Rogue.

Very nice service dept. I dealt with Ron and he did a Great job staying on top of things and lent me a car while mine was having under warranty items repaired. Thank you!

Jennifer was awesome!!!

I love going here for an oil change. Quick and amazing service!

I have never had any problems with my vehicles and I have 4 nessians

Ron Abrahamson and Trevor Perez

Quick, reliable, and the online scheduling is extremely convenient.

The convenience of Saturday appointments. When you don’t have a spare vehicle, or anyone else to pick you up. Having Saturday service appointments is handy.

Their service and customer care attitude is as good as it gets. Plus their prices are very reasonable!

Fast and very friendly like comimg

Great cars great staff

Your staff was very nice and helpful. They made it a great buying experience.

My salesman was awesome. Knowledgeable, friendly, totally trustworthy and gave me a great deal!