Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   May 23, 2021 — Rated 10 out of 10 by N.D. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

ease of appointments. courteous. correct results

Report a concern   May 22, 2021 — Rated 9 out of 10 by J.T. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

It was pretty quick and hassle free.

Report a concern   May 21, 2021 — Rated 10 out of 10 by Joseph Jones Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

This is the fifth or sixth Nissan that I have purchased since 2003. I like the produce and will continue to buy them.

Report a concern   May 21, 2021 — Rated 10 out of 10 by Brent Chumbley Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Ron (service manager I think is his title) is very accomodating and explains everything fully. He has always been very helpful when there was a question about IF my daughter’s car needed work by her just dropping in to the dealer and letting him make a quick evaluation, as to whether a repair was indicated or reassuring us everything would be okay. I have 7 cars that I am responsible for, and I can state with certainty that none of the other dealers of the other cars would allow this without an appointment!!
The staff as a whole in service are very friendly and professional, but, in my opinion, Ron is the star of the show!

Report a concern   May 21, 2021 — Rated 10 out of 10 by M.B.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

You run in time and the people are very friendly.

Report a concern   May 20, 2021 — Rated 10 out of 10 by G.T.I. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I have been so impressed with the service department. Everything seems to run on time or the service personnel will come and explain about any delay or problems. Cost for service seems in line with most other service centers, And the fact that they wash my car, and dry the exterior when thy are finished, is more than I ever received for other dealers. .I don't get treated as an uninformed female, but they do answer any questions I may have,

Report a concern   May 20, 2021 — Rated 9 out of 10 by Michael Marinaro Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Well I arrived for a scheduled oil change. Turns out my appointment was for a week later. The service people got my car in for the oil change inspite of my error. I appreciate the friendly service!

Report a concern   May 19, 2021 — Rated 10 out of 10 by P.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly employees.

Report a concern   May 19, 2021 — Rated 10 out of 10 by C.V.B. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

People were very nice and explained everything clearly.

Report a concern   May 19, 2021 — Rated 10 out of 10 by Yvonne Hall Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Would recommend to anyone..very professional, accommodating to clients and very knowledgeable...explains technical terms in a way customers can understand

Report a concern   May 19, 2021 — Rated 10 out of 10 by K.T. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

I had a great experience. Found the car that I wanted and at a reasonable price.

Report a concern   May 18, 2021 — Rated 10 out of 10 by S.B. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Great, speedy service! Smooth Transaction!

Report a concern   May 18, 2021 — Rated 9 out of 10 by J.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Love how my rogue sport handles

Report a concern   May 18, 2021 — Rated 10 out of 10 by J.G.J. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Always wonderful !!!

Report a concern   May 18, 2021 — Rated 10 out of 10 by Teresa Henry Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I love the customer service and the amount of time it takes for an oil change is great. I appreciate getting told what I will need for that visit or what I may be needing for my next appointment.

Report a concern   May 18, 2021 — Rated 10 out of 10 by F.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great service and products.

Report a concern   May 18, 2021 — Rated 9 out of 10 by Kay Carpenter Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

My husband and I were very pleased with our contact, M.J. Carpenter and the entire staff. They explained everything and was very knowledgeable about the Nissan Rogue. We highly recommend Don Franklin and their staff for all of your car needs.

Charlie and Kay Carpenter

Report a concern   May 17, 2021 — Rated 10 out of 10 by J.H. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

They were willing to do whatever to get me in a new car.

Report a concern   May 17, 2021 — Rated 10 out of 10 by J.D. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great friendly employees and service staff. Routine maintenance is done in a timely manner 😁

Report a concern   May 17, 2021 — Rated 10 out of 10 by J.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Veryvefgucuent

Report a concern   May 17, 2021 — Rated 10 out of 10 by Anthony Labauve Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly staff and quick service

Report a concern   May 14, 2021 — Rated 10 out of 10 by Charl Harper Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I can always trust the service person to be honest and take care of my car. And they do it in a reasonable amount of time while I relax in the waiting room drinking bottled water and enjoying the WiFi system.

Report a concern   May 14, 2021 — Rated 10 out of 10 by Bob Glass Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Timely, great service!

Report a concern   May 13, 2021 — Rated 10 out of 10 by R.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Good people to work with and work is done right the 1st time.

Report a concern   May 13, 2021 — Rated 10 out of 10 by L.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Excellent service department!

Report a concern   May 13, 2021 — Rated 10 out of 10 by Alan Burnette Don Franklin Lexington Nissan - Service
What do you like about our products and services?

How fast all is completed. Honest. Sincere.

Report a concern   May 13, 2021 — Rated 10 out of 10 by D.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very friendly and fast

Report a concern   May 12, 2021 — Rated 10 out of 10 by Bridgett Townsend Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Explanation of all the details in our leasing contract.

Report a concern   May 12, 2021 — Rated 9 out of 10 by V.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I like the way my Altima drives. Service department personnel are very good to listen
and help.

Report a concern   May 12, 2021 — Rated 10 out of 10 by M.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everyone is always very helpful and friendly, which made buying a car a very easy and pleasant experience!


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