Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   June 7, 2021 — Rated 10 out of 10 by Anna Ross Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The staff in Service is AWESOME. Always kind and helpful, always willing to hear my worries out, and listen to me - then recommend some reasonable services.

Report a concern   June 5, 2021 — Rated 10 out of 10 by S.T. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

The customer service was outstanding! I usually dread dealing with car dealerships and it has always in the past been a painful experience, This was not the case and I would recommend this dealership to EVERYONE! The attention they gave us and they made sure we were fully aware of all the features of our car and even called us after a few days to see if we had any additional questions.

Report a concern   June 5, 2021 — Rated 10 out of 10 by L.J. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service is always great

Report a concern   June 4, 2021 — Rated 10 out of 10 by G.W. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Very informed sales staff

Report a concern   June 4, 2021 — Rated 10 out of 10 by B.T. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Made a stressful process simple. Sales associates were very flexible and not pushy. Offered more on trade in than most other dealerships I visited

Report a concern   June 3, 2021 — Rated 10 out of 10 by John Simson Don Franklin Lexington Nissan - Service
What do you like about our products and services?

good maintenance service on my 2018 Nissan Rogue SL - oil change, tire rotation, and multi-point inspection

Report a concern   June 2, 2021 — Rated 10 out of 10 by R.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

It was a great experience as usual. Thanks Don Franklin!

Report a concern   June 2, 2021 — Rated 10 out of 10 by Misty Thompson Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Your people;) Ron ALWAYS goes out of his way to make sure I am well taken care of and my need has been heard. SUPER Guy of integrity inside and out!

Report a concern   May 31, 2021 — Rated 10 out of 10 by M.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I didn’t have to wait on my car very long.

Report a concern   May 29, 2021 — Rated 10 out of 10 by Veronica Boller Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Amazing customer service and trustworthy associates!

Report a concern   May 28, 2021 — Rated 10 out of 10 by K.W. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Reliability of the product, kindness and knowledge of employees.

Report a concern   May 28, 2021 — Rated 10 out of 10 by R.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Yeah I like the way you follow up and stay in touch with your customers see how they doing and let us know when we going to when we got service for our car

Report a concern   May 28, 2021 — Rated 10 out of 10 by R.F. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great job quick oil change, you lay out what needs to be done very easily, and answer all my questions.

Report a concern   May 28, 2021 — Rated 9 out of 10 by Naofumi Amioka Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Friendly, and kind

Report a concern   May 27, 2021 — Rated 10 out of 10 by Bridgett Townsend Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Jennifer Belcher our salesperson was awesome!!!

Report a concern   May 27, 2021 — Rated 10 out of 10 by R.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Always ready for me. Tell me what you are going to do and why. Forecast what I will need next visit. Don’t waste my time.

Report a concern   May 27, 2021 — Rated 10 out of 10 by A.C. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Great service and the delivery was a big plus.

Report a concern   May 26, 2021 — Rated 10 out of 10 by R.A. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

I really got a good deal .

Report a concern   May 26, 2021 — Rated 10 out of 10 by Stanley Sutton Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Great product and team

Report a concern   May 26, 2021 — Rated 10 out of 10 by D.O. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick Oil Change. Went great.

Report a concern   May 25, 2021 — Rated 9 out of 10 by M.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendliness, quick work when I came for service, and the (unexpected) car wash!

Report a concern   May 25, 2021 — Rated 9 out of 10 by Clarence HARDIN Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Professional

Report a concern   May 25, 2021 — Rated 10 out of 10 by T.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Good customer service, received a follow-up text after dropping off just to see if I needed anything thing or had questions. Also the service was done very quickly, I didn’t have to wait long. I was very happy with the experience and will continue coming back!

Report a concern   May 25, 2021 — Rated 10 out of 10 by Kelly Mueller Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Bob Glass-is great to work with! Have not made a purchase yet but he is my go to guy!

Report a concern   May 25, 2021 — Rated 10 out of 10 by Latora Lane Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I like the way Ron told me all about my car and everything that is wrong with my car and what I needed to do.

Report a concern   May 25, 2021 — Rated 10 out of 10 by S.K. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Promptness of service and ease of scheduling online.

Report a concern   May 24, 2021 — Rated 10 out of 10 by C.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very helpful, professional and quick.

Report a concern   May 24, 2021 — Rated 10 out of 10 by B.W. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

No pressure sales. Really good trade in offer for my vehicle. The Rogue is really quiet well thought out vehicle. The ride is great

Report a concern   May 24, 2021 — Rated 10 out of 10 by S.S. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Always great friendly service !

Report a concern   May 24, 2021 — Rated 10 out of 10 by T.H. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Excellent customer service and I appreciate how timely Don Franklin is on their service.
Thank you.


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