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Customer Testimonials
Efficient, friendly service.
The service was great
all good no complaints about
Very friendly staff was done in a very timely manner
This was my first visit to the new service station. Everyone was so pleasant and helpful. I was very pleased with the service.
Very professional and friendly.
Jackie M. was an amazing saleslady!
We were ready to go from Cincinnati to Huntsville looking for a 2020 to 2022 Ford Transit Connect XLT LWB Wagon with less than 75,000 miles. We found this one on the internet and didn't call, we just drove the 90 minutes from Leitchfield, met Jackie, then we asked many questions then asked if we could take it out for an extended test drive. She ok'd it and we had it out for over an hour in the Columbia area. We got back back and made a trade.
A sensor light came on and Mr. Franklin himself said for us to go home and they would fix everything to spec and deliver it to us the next day and pick up our trade in. They even brought it to us almost full of gas. And the Delivery driver was very professional and courteous and offered to help me change the license plate.
I don't normally leave reviews but this was the best experience I've ever had buying a vehicle.
Hats off to the folks at Don Franklin Ford at Columbia, KY
Professional and courteous.
Sales lady was very nice and helpful. Competitive pricing on vehicles.
Friendly and informative personel
Always buy Ford vehicles at Franklin Ford. Your service dept is excellent. Ed in service dept is great to work with.
Treat me like family
The only good thing about anything Don Franklin was my salesman, Ross. I have never had a reliable car from you all or one that I loved. It has honestly been a nightmare except for how helpful Ross was. I’m a single mother and have to have a reliable car with a decent monthly payment and that is the least of Don Franklins worries.
The service guy at the desk on 4/4/26 was much nicer than the first time I came in to get something done to my vehicle. He helped regain my business in regards to servicing my vehicle.
Quality,top of the line and professionalism
Really like the 2023 Hyundai Kona
All of it!
Great service and friendly staff!
Lots to choose from. Prompt and friendly sale assignments. Jackie is the best !
Highly recommend Don Franklin Ford! They provide top tier service which always leaves me with a great experience! The staff are welcoming and friendly. After my oil change, my car was taken to detail and it looked amazing! Appreciate them all!!
Convenient and simple process
Everyone is so nice!!
The Columbia ford was no hassle laid back
I love my Explorer. The service I receive on service is great. I highly recommend Don Franklin!
Everyone is so nice and friendly and really want to help you with whatever you need.
The time of service was good and everything was explained to me
Entire service was eu
Very dependable
It’s not a Chevrolet or a Dodge
Great family atmosphere, staff is very friendly and helpful. Highly recommend to everyone!