Don Franklin Columbia Ford
576 Hudson Street
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   December 23, 2025 — Rated 10 out of 10 by Ricky Stephens Don Franklin Ford - Service
What do you like about our products and services?

Friendly people helping you

Report a concern   December 23, 2025 — Rated 10 out of 10 by S.B. Don Franklin Ford - Service
What do you like about our products and services?

Prompt and courtesy service

Report a concern   December 23, 2025 — Rated 9 out of 10 by Christopher Sublett Don Franklin Ford - Service
What do you like about our products and services?

Very nice service department and great employees

Report a concern   December 23, 2025 — Rated 9 out of 10 by R.D. Don Franklin Ford - Service
What do you like about our products and services?

Quick service

Report a concern   December 23, 2025 — Rated 10 out of 10 by R.T. Don Franklin Ford - Service
What do you like about our products and services?

Do a great job

Report a concern   December 22, 2025 — Rated 9 out of 10 by L.P. Don Franklin Ford - Service
What do you like about our products and services?

It's close by to get service on my KIA.

Report a concern   December 22, 2025 — Rated 10 out of 10 by Meagan Helton Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Customer service is excellent. Steven answered all of my questions and was very pleasant!

Report a concern   December 22, 2025 — Rated 10 out of 10 by W.H. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Easy to deal with
Gets things done immediately

Report a concern   December 21, 2025 — Rated 10 out of 10 by P.T. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Upfront honest people

Report a concern   December 20, 2025 — Rated 10 out of 10 by N.K. Don Franklin Ford - Service
What do you like about our products and services?

When you rotate the tires on a vehicle, air pressure should be corrected to match the recommended psi for the new location on the vehicle. That didn’t happen during the service on my truck yesterday.

Report a concern   December 20, 2025 — Rated 10 out of 10 by A.F. Don Franklin Ford - Service
What do you like about our products and services?

Your employees were very nice to work with

Report a concern   December 20, 2025 — Rated 10 out of 10 by Sidney Clements Don Franklin Ford - Service
What do you like about our products and services?

Jordan Mann is w excellent to work with. He has never failed to find us the perfect vehicle.
The whole team is excellent to work with and go above to service our vehicles.

Report a concern   December 20, 2025 — Rated 9 out of 10 by D.G. Don Franklin Ford - Service
What do you like about our products and services?

Service staff were friendly and kept me informed about what was going on during the service of my vehicle!

Report a concern   December 19, 2025 — Rated 10 out of 10 by David Zvonek Don Franklin Ford - Service
What do you like about our products and services?

Just an oil change but was prompt

Report a concern   December 17, 2025 — Rated 10 out of 10 by J.C. Don Franklin Ford - Service
What do you like about our products and services?

Friendly service and get the job done

Report a concern   December 17, 2025 — Rated 10 out of 10 by Paul Hurst Don Franklin Ford - Service
What do you like about our products and services?

Nice people. Good service.

Report a concern   December 17, 2025 — Rated 10 out of 10 by J.M. Don Franklin Ford - Service
What do you like about our products and services?

Speed and letting me know what they find and ask if I want it taken care of

Report a concern   December 17, 2025 — Rated 10 out of 10 by P.C. Don Franklin Ford - Service
What do you like about our products and services?

I worked with Chad in the service center.
He was friendly, informative about my car, and very efficient. He called me about 30 minutes before my car was ready to be picked up. I liked that!

Report a concern   December 17, 2025 — Rated 10 out of 10 by C.V. Don Franklin Ford - Service
What do you like about our products and services?

I was able to get in for service so quick. Same day actually which I would never expect but was so nice. Everyone was so friendly and accommodating.

Report a concern   December 16, 2025 — Rated 10 out of 10 by J.F. Don Franklin Ford - Service
What do you like about our products and services?

Sales and service. Very accommodating.

Report a concern   December 16, 2025 — Rated 10 out of 10 by Darrell Ford Don Franklin Ford - Service
What do you like about our products and services?

Love Ford

Report a concern   December 15, 2025 — Rated 10 out of 10 by D.N. Don Franklin Ford - Service
What do you like about our products and services?

Good friendly service.

Report a concern   December 15, 2025 — Rated 10 out of 10 by T.J. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

your salesman Ross was very helpful in answering all the questions I needed and was willing to do whatever it took

Report a concern   December 15, 2025 — Rated 10 out of 10 by M.T. Don Franklin Ford - Service
What do you like about our products and services?

I love to have a nice place to wait and that after my car issue is fixed everything is explained to me

Report a concern   December 15, 2025 — Rated 10 out of 10 by Steve Hartfield Don Franklin Ford - Service
What do you like about our products and services?

I bought a new Silverado in 2023 I think that’s the 5th vehicle I’ve bought from them and they always treat me great

Report a concern   December 15, 2025 — Rated 9 out of 10 by B.B. Don Franklin Ford - Service
What do you like about our products and services?

personable and professional

Report a concern   December 12, 2025 — Rated 10 out of 10 by Derek Mcwhorter Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Attentive to my needs and understands product options that are available.

Report a concern   December 12, 2025 — Rated 10 out of 10 by Merion Haskins Don Franklin Ford - Service
What do you like about our products and services?

Excellent and it appears your service folks are right on point. Proper training appears to be paying off.
Merion Haskins

Report a concern   December 12, 2025 — Rated 10 out of 10 by Larry Boggs Don Franklin Ford - Service
What do you like about our products and services?

Fast, reliable and accommodating.

Report a concern   December 12, 2025 — Rated 10 out of 10 by Thomas Akin Don Franklin Ford - Service
What do you like about our products and services?

Love the personal attention and enthusiasm. When you build that on top of competent service technicians, it’s a winning combination.


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