Don Franklin Columbia Ford
576 Hudson Street
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   August 27, 2026 — Rated 10 out of 10 by B.W. Don Franklin Ford - Service
What do you like about our products and services?

Friendly and knowledgeable customer service representatives, easy check-in, top-notch service.

Report a concern   August 27, 2026 — Rated 10 out of 10 by D.C. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Friendly

Report a concern   August 27, 2026 — Rated 10 out of 10 by Pam Coffey Don Franklin Ford - Service
What do you like about our products and services?

Chad was great, in the service department.
He was efficient and very knowledgeable about the tires that I wanted to buy.
He showed me the options and let me decide what I wanted to do, no pressure!
He ordered the tires on Monday, they came in Tuesday morning, and by 3:00 Tuesday afternoon I was on the road with new tires.
I was extremely happy!
I am going to recommend Don Franklin to all of my friends.

Report a concern   August 25, 2026 — Rated 10 out of 10 by B.M. Don Franklin Ford - Service
What do you like about our products and services?

Everything we drove from Burkesville service wayyyy better staff more way more friendly

Report a concern   August 25, 2026 — Rated 9 out of 10 by W.O. Don Franklin Ford - Service
What do you like about our products and services?

Friendly and complete service. Reasonable prices.

Report a concern   August 25, 2026 — Rated 9 out of 10 by Dale Robins Don Franklin Ford - Service
What do you like about our products and services?

Friendliness

Report a concern   August 25, 2026 — Rated 10 out of 10 by Kevin Atwood Don Franklin Ford - Service
What do you like about our products and services?

Professional and friendly

Report a concern   August 25, 2026 — Rated 10 out of 10 by Terry Harvey Don Franklin Ford - Service
What do you like about our products and services?

Knowledgeable friendly accommodating folks

Report a concern   August 25, 2026 — Rated 10 out of 10 by W.C. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Quality and history of great performance

Report a concern   August 24, 2026 — Rated 10 out of 10 by G.N.I. Don Franklin Ford - Service
What do you like about our products and services?

Good service

Report a concern   August 21, 2026 — Rated 10 out of 10 by G.L. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Gauge was a pleasure to work with. Pleasant, helpful and responsive. Made the transaction easy and efficient.

Report a concern   August 20, 2026 — Rated 10 out of 10 by J.U. Don Franklin Ford - Service
What do you like about our products and services?

It was very easy to get an appointment. Service department in Columbia is fantastic!

Report a concern   August 17, 2026 — Rated 10 out of 10 by J.P. Don Franklin Ford - Service
What do you like about our products and services?

Very helpful and professional. Don Franklin for is perfect place to have vehicle serviced/ worked on.

Report a concern   August 17, 2026 — Rated 10 out of 10 by James Schott Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Adam Capps was very nice and attentive to our needs. We really liked his attention to our needs.

Report a concern   August 17, 2026 — Rated 10 out of 10 by T.H. Don Franklin Ford - Service
What do you like about our products and services?

Excellent

Report a concern   August 15, 2026 — Rated 10 out of 10 by R.A. Don Franklin Ford - Service
What do you like about our products and services?

Nice, friendly clean store and they get it fone

Report a concern   August 15, 2026 — Rated 10 out of 10 by M.S. Don Franklin Ford - Service
What do you like about our products and services?

Honesty and price. Friendly staff

Report a concern   August 15, 2026 — Rated 10 out of 10 by V.W. Don Franklin Ford - Service
What do you like about our products and services?

Very friendly

Report a concern   August 15, 2026 — Rated 9 out of 10 by Freddie Sayers Don Franklin Ford - Service
What do you like about our products and services?

The service advisor

Report a concern   August 14, 2026 — Rated 10 out of 10 by L.P. Don Franklin Ford - Service
What do you like about our products and services?

Service is good and fast!

Report a concern   August 14, 2026 — Rated 10 out of 10 by S.H. Don Franklin Ford - Service
What do you like about our products and services?

Your service staff is excellent! In and out fast and decent prices!

Report a concern   August 14, 2026 — Rated 10 out of 10 by T.S. Don Franklin Ford - Service
What do you like about our products and services?

Got in an out not a lot of wait and fixed a recall fixed I didn’t know about

Report a concern   August 14, 2026 — Rated 10 out of 10 by Don Griffin Don Franklin Ford - Service
What do you like about our products and services?

Customer service is top notch.

Report a concern   August 14, 2026 — Rated 10 out of 10 by Cindy Loyall Don Franklin Ford - Service
What do you like about our products and services?

Service was great. Didn’t wait long, got in and out quickly.

Report a concern   August 14, 2026 — Rated 10 out of 10 by B2m Plumbing Don Franklin Ford - Service
What do you like about our products and services?

Strait forward service and good work

Report a concern   August 14, 2026 — Rated 10 out of 10 by A.S. Don Franklin Ford - Service
What do you like about our products and services?

Easy to come to the service department

Report a concern   August 13, 2026 — Rated 10 out of 10 by B.W. Don Franklin Ford - Service
What do you like about our products and services?

Little pricey

Report a concern   August 12, 2026 — Rated 10 out of 10 by Kevin Wood Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

I’ve personally bought 6 vehicles from them and they always come thru and even delivered my last purchase was delivered to my door. Awesome service!

Report a concern   August 12, 2026 — Rated 10 out of 10 by J.C.R. Don Franklin Ford - Service
What do you like about our products and services?

Loved the service and hospitality, they were very nice and welcoming as well.

Report a concern   August 11, 2026 — Rated 10 out of 10 by Robin Smith Don Franklin Ford - Service
What do you like about our products and services?

The variety


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