Don Franklin Columbia Ford
576 Hudson Street
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   February 26, 2026 — Rated 10 out of 10 by Gil Hicks Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Have always been a ford customer.

Report a concern   February 26, 2026 — Rated 10 out of 10 by Buddie Brockman Don Franklin Ford - Service
What do you like about our products and services?

Fast and effective

Report a concern   February 26, 2026 — Rated 10 out of 10 by D.P. Don Franklin Ford - Service
What do you like about our products and services?

Your honesty

Report a concern   February 26, 2026 — Rated 10 out of 10 by L.L. Don Franklin Ford - Service
What do you like about our products and services?

Service is quick and efficient.

Report a concern   February 26, 2026 — Rated 10 out of 10 by J.P. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Good honest people that will not pressure you.

Report a concern   February 26, 2026 — Rated 10 out of 10 by C.G. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Friendly service

Report a concern   February 26, 2026 — Rated 10 out of 10 by D.S. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Location. Nice sale man
Lots of cars to choose. From

Report a concern   February 26, 2026 — Rated 9 out of 10 by B.S. Don Franklin Ford - Service
What do you like about our products and services?

Great communication from Adam! He's a good salesman. No lame sales tactics. Answers questions quickly.

I was disappointed I had to wrestle a much lower interest rate from the finance folks with well over 800 credit score. Should have been offered from the get go.

Report a concern   February 26, 2026 — Rated 10 out of 10 by D.B. Don Franklin Ford - Service
What do you like about our products and services?

They are polite

Report a concern   February 26, 2026 — Rated 10 out of 10 by Mitza Smith Don Franklin Ford - Service
What do you like about our products and services?

I was absolutely pleased with the service. I got when I came over to have a new key made for my old vehicle and to get the code ran on my door. I was treated very hospitably and it was a very pleasant environment. I could not ask for any better. I was greeted at the front before I could get out of my car by someone who saw me pull in and realized I was there for Service and told me to just drive around so I didn’t have to get out in the cold. I wish I knew everyone’s name so I could brag on them, but I am very serious. I was pleased completely.

Report a concern   February 26, 2026 — Rated 10 out of 10 by B.S. Don Franklin Ford - Service
What do you like about our products and services?

Very friendly and helpful

Report a concern   February 26, 2026 — Rated 10 out of 10 by B.C. Don Franklin Ford - Service
What do you like about our products and services?

Friendly, quick service

Report a concern   February 26, 2026 — Rated 9 out of 10 by J.W. Don Franklin Ford - Service
What do you like about our products and services?

Have always good relationships and service at dealership

Report a concern   February 26, 2026 — Rated 10 out of 10 by Debbie Morningstar Don Franklin Ford - Service
What do you like about our products and services?

Prompt and friendly. Nice facility.

Report a concern   February 26, 2026 — Rated 10 out of 10 by John Shofner Don Franklin Ford - Service
What do you like about our products and services?

Very good!

Report a concern   February 26, 2026 — Rated 10 out of 10 by G.N. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Always available and trying to please customers.

Report a concern   February 25, 2026 — Rated 9 out of 10 by J.S. Don Franklin Ford - Service
What do you like about our products and services?

Professional, knowledgeable however cost is always an issue. $150 an hour ????

Report a concern   February 23, 2026 — Rated 10 out of 10 by Angela Anderson Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Adam is great! This has been the best experience I’ve ever had buying a car! I’m 53… so I’ve bought a few in my lifetime!

Report a concern   February 23, 2026 — Rated 10 out of 10 by J.G. Don Franklin Ford - Service
What do you like about our products and services?

I love how friendly the staff is!! I have my routine maintenance and everything done with Don Franklin Ford, and I always have really good service there and everyone is always really nice.

Report a concern   February 23, 2026 — Rated 10 out of 10 by S.G. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Great customer service! Very responsive to inquiry and questions. Makes buying a vehicle easy. Follow up as promised and great communication along the way.

Report a concern   February 23, 2026 — Rated 10 out of 10 by Jodonna Stargel Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Everyone ia wonderful to work with!

Report a concern   February 23, 2026 — Rated 10 out of 10 by I.H.B. Don Franklin Ford - Service
What do you like about our products and services?

The service is the best around!

Report a concern   February 23, 2026 — Rated 9 out of 10 by T.G. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

My salesman was very nice and helpful but felt a little pushy.

Report a concern   February 20, 2026 — Rated 10 out of 10 by L.M. Don Franklin Ford - Service
What do you like about our products and services?

People very nice and professional and great work

Report a concern   February 20, 2026 — Rated 10 out of 10 by B.L. Don Franklin Ford - Service
What do you like about our products and services?

Quick friendly, nice waiting area

Report a concern   February 20, 2026 — Rated 10 out of 10 by S.J. Don Franklin Ford - Service
What do you like about our products and services?

Like the professionalism and feeling that I can trust that you do what you say as repairing and replacing parts. Thank you.

Report a concern   February 19, 2026 — Rated 10 out of 10 by J.C. Don Franklin Ford - Service
What do you like about our products and services?

Easy process

Report a concern   February 19, 2026 — Rated 10 out of 10 by J.E. Don Franklin Ford - Service
What do you like about our products and services?

Efficient service and friendly employees

Report a concern   February 18, 2026 — Rated 10 out of 10 by Michael Clements Don Franklin Ford - Service
What do you like about our products and services?

Always quick professional service

Report a concern   February 18, 2026 — Rated 10 out of 10 by T.B. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

The person I talked to on the phone was very helpful and courteous with the questions I had


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