Customer Testimonials

Staff and knowledge

Everything. These guys are the BEST!

Good customer service.

Very helpful

Professional Salespeople.
Wide variety of brands.
Been buying from them for over 40 years.

I needed some basic maintenance (chain, disc pads) done on my new (May 2019) Domane SLR 6 (Project 1). Pete and Mark at the Eagan store were very helpful during the bike drop off and pick up.

Mark in particular noticed that the front disc rotor was not the optimal match for the SRAM disc/pads and may have contributed to the rapid wear that required new pads be installed (after 4,500 miles). The front wheel was replaced earlier this year after it was damaged during my Paris-Brest-Paris ride in August. Bontrager warranteed the wheel but apparently when the new wheel was prepped for installation a different rotor was installed. Mark has ordered the correct rotor, which should be installed early in the week.

I appreciate Pete and Mark's attention to detail and for resolving this issue. I ride a lot and need my bikes to be in top shape.

Cheers.
Name removed

Great service and friendly staff!

Great customer service!

Friendly, helpful, informative service. I'm not the everyday high mile rider but they take the time to keep my bike up to date and answer all my questions. No complaints from me.

Proactive, honest, good price and great follow-up.

Jose was very helpful and knowledgeable. He helped with getting accessories not in the store ordered for me.

The people are always very helpful and knowledgable.

Service was very good

Took my fat bike in for a tuneup thinking I’d get in back in a few weeks and I got it back in 1 day.

Helpful staff, parts I needed were in stock!

Excellent customer service and knowledge. I will be back for sure.

Personnel are super competent and eager to help.

Knowledgeable staff, friendly, interested in doing a great job, and performed quality work.

Tyson is the man!! He is way I keep coning back!

Great people working over there, who ate friendly and knowledgeable.

The friendliest knowledgeable staff around. Great product as I like trek and salsa bikes. Good selection of add ons as well.

Close by. Friendly service. Need to carry Fly Racing products from WPS.

Freewheel Eagan went out their way to help with a warranty replacement after my warranty was up. Trek + Freewheel make an awesome team highly recommend!

I do like the products and the service was great! 👍

The Twin Cities is home for me but I live in Dallas/Fort Worth I really love the mountain bike rentals Your staff gets me on the trail quick after my flight up and I appreciate that! Please bring back the 4 hr rental option

I feel like the people at Freewheel truly care about helping me (rather than just wanting to make money off of me). I appreciate this and it makes me really loyal to the bike store.

I had an emergency for repair & they were very helpful & prompt.

Convenient location, helpful staff.

Great store displays and very good employes.

Customer service was excellent. I felt like my needs were heard, and I didn't feel at all pressured.