Customer Testimonials

The employees that assisted us were very helpful. I would definitely recommend them to friends and family.

Great store, plenty of parking, easy to browse around. Nice crew, took care of me right away. Thanks guys.

I don't recall the name of the fellow who helped us, but he was fabulous. He knows the business and has a wonderful way with customers.

Had exactly the Honey Stinger flavor I needed in stock. Definitely will go back next Sunday for more.

I have been a long time Penn customer and always appreciated the service and selection of bikes, Trek in particular. The service on my most recent trip now Freewheel was equally as good or better.
Regarding accessories, I'd appreciate seeing more clothing, shoes and perhaps bike bags carried. I have been forced to go online and now purchase Banjo Brothers brand bags. Being old school however, I still like to be able to hold and see the products I am purchasing.
Thanks.

Great service, great selection. All our questions were answered. The bike was ready for us to pick up on time as promised. Great experience

I walked in, was promptly helped, got what I wanted (along with advice for correct product for my needs) and was out the door again quickly. Loved it!

Communicate well with what you are going to do; progress on the repair, and cost estimates

Knowledgeable sales person.

Gave me what I needed!

The service was quick the staff are knowledgeable and professional.

Knowledgeable staff that is friendly and eager to help

Everyone was friendly, helpful, not intimidating, and I left feeling very satisfied with my new tires.

Knowledgeable staff. Vast product options

Every person who works there is helpful and friendly!

The staff was really nice, knowledgeable, and wasn't trying to push certain items like Erik's was. It felt like you folks were there to help me find the right bike, not push me into something that I didn't need.

Service was great! I will continue to come back. I was unaware of the name change, however, I went back because of service and I will continue to come back as long as the service continues to be customer based.
Thanks for all your help!

Very helpful customer service!!! I didn't know Penn Cycle had closed but the staff at Freewheel kindly introduced themselves and were very helpful. So glad to know they service Trek bikes. I will definitely go back!

Very good dervicey

I was assisted with 2 new bike tires and a road mirror. The team was helpful in choosing the tires. Giving me options to choose from. Getting my tires on in a timely manner. The associates were friendly and answered my questions. When I called back later my questions were answered.

I like the service. Friendly and helpful.

People were super chill and very knowledgeable. 10/10 we will be back again for sure.

Knowledgable and very helpful staff.

Quick service

I appreciated all the time the technicians spent thoroughly explaining the parts I needed and how they impacted my rides.

The staff were friendly and they listened to my needs and offered reasonable suggestions. My bike was fixed in one day! I didn’t feel they were try to squeeze every dime out of me like those jerks at Erik’s.

I was extremely impressed with quality of service. I informed my wife that Freewheel Bike is now my go-to bike center for products and services. Thank you.

Name removed

I was in yesterday. The cash register was slow. I was told by the sales consultant that rang me up that he would email my receipt to me. So fat I do not have it. Please email my receipt.

Your staff was able to search for brake covers for a 1984 model bike which I still ride. I appreciate you making the extra effort

My bike overhaul was completed quickly and easily!