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Customer Testimonials
Fast & friendly
Bryce is great
You had exactly the item I needed, and I was able to install it on site, so I could enjoy my ride as always starting right at the store.
Quick and friendly service with little waiting.
They fixed my wheel on the spot
The staff
My ebike needed new computer. Matt from Freewheel called bike shop in Ohio where I purchased, ascertained that it is under warranty, called manufacturer who agreed to replace Freewheel's inventory if they repaired my bike w computer from bike already on site, and my bike was ready to p/u later same day. And there was no charge to me. Matt would not accept a tip for his above and beyond service that day so I could have my bike ready for a ride starting 4 days later.
How's that for customer service!
Great mechanic who fixed my bike while I waited
I just had some service done on my bike and it was prompt, fast, and friendly.
Bryce was helpful and interesting to chat with. The parts I needed where in store and easy to acquire. Thanks for remembering the cable ends.
Easy shopping
Great service
I like trek. Need to up inventory of accessories and bikes
We’ve always had good service from this store. Now that it is a Freewheel is no different.
Friendly, reliable service, knowledgeable employees. I've been a customer for years.
Great customer service. I was a little concerned after Penn was closed, having purchased bikes from them for nearly 30 years. My fears were unwarranted. I'm very happy with my new Domane and the purchase process.
your quick service and very, very helpful staff. it was a first experience with Freewheel and you left us with a very good first impression. thanks!
Educated, kind, and helpful staff! Wide selection of Trek bicycles. Convenient location.
Great sevice!! Thank you!!
I do think you should offer a NICA coach/racer discount. To me, it helps get a larger group in your store and when several bike shop around you offer a discount it puts your stores at a Disadvantage.
Just my 2 cents as a level 3 coach..
Thanks again- great service!
Your guy did explain the $30 buy in for the 10%discount.
Nice to see a familiar salesperson (Kurt) whose assistance I have enjoyed in past years visits to your new Eagan location. Brice and Adam have shown similar positive qualities. You have a good sales team intent on doing very good customer service. Thank you.
High Quality bikes. Great service.
Matt was very helpful at the Eagan store.
Very inelegant educated and skilled People
No BS or hard push people to deal with
Pleasant and helpful people to work with and had the brake pads I needed in stock
Service was quick and friendly
I had a very positive experience with the staff at the Eagan store. They answered all my questions and were very knowledgeable. I had the intention of getting my first road bike and did. However, after one ride I knew it was not the type of bike I would like to on a regular basis. I exchanged for a Trek FX 4 and absolutely love it!
Prompt and efficient service, fair pricing, knowledgeable staff.
Very nice service.
Great selection and service. Informative, honest input, made welcome by the staff. No high pressure. High quality products.
Sales person was very helpful.
very fast and excellent service