Customer Testimonials

Friendly staff and helped me understand gloves had a wear and return warranty

Very nice and helpful staff

Great customer service!

I broke my bike in for a tune up after my purchase from the previous summer. The store was sold in the interim, but they honored the original agreement and did a great job on the tune up!

I had a great experience here. I am interested in the 1 on 1 teaching. I was told I would get the contact information for someone who does the teaching. I believe his name was peter who does the 1 on 1 teaching. You reach me by email Email address removed

Friendly, prompt and “Can do” service!

Staff is knowledgeable and friendly, prices are reasonable and fair...especially when compared to the other, most ubiquitous, competitors! I immensely appreciate all of the above and will continue to patronize Freewheel and will continue to recommend them, as well!

You did a great job on my recent warranty repair on my trek versa+ ebike. Special effort on getting the right parts from trek. Thanks again!

Staff was very knowledgable and helpful. Service was done in a timely manner - complete and ready for pick up when they said it would be.

Awesome knowledgeable sales staff

Extremely helpful and really know the products

A shout out to Adam Gorski for his expertise in helping me select a new set of wheels and hubs for my Salsa Fargo! We talked in detail about the kind of riding I do and what I want to do and he was able to set me up with a fantastic set of wheels.

I came in to get a tubeless tire sealed. The young man who helped me was very informative about the process. He was also polite and respectful, which I appreciate as an older female.

Adam was great! He was patient and answered all my questions. He set me up for the right frame size which is nice. I'll be coming back for future needs.

Service was great. Met my service needs as I waited.

Easy to work with. Bike works great!

Personal service & attention to detail. Stopped by to see about handle bar extension, and they put them on while I waited. Happy customer😃👍🏼

I liked how quick, easy, and affordable my bike repair was :)
Cute staff too

Only replaced what was needed and not more. We appreciate honesty!!

Someone quickly joined our family when we walked in. Listened to our needs and promptly showed us options available in the store.

We bought pedals along with a helmet and the pedals were installed immediately.

We were out the door and riding in minutes. Great experience!

The employees that assisted us were very helpful. I would definitely recommend them to friends and family.

Great store, plenty of parking, easy to browse around. Nice crew, took care of me right away. Thanks guys.

I don't recall the name of the fellow who helped us, but he was fabulous. He knows the business and has a wonderful way with customers.

Had exactly the Honey Stinger flavor I needed in stock. Definitely will go back next Sunday for more.

I have been a long time Penn customer and always appreciated the service and selection of bikes, Trek in particular. The service on my most recent trip now Freewheel was equally as good or better.
Regarding accessories, I'd appreciate seeing more clothing, shoes and perhaps bike bags carried. I have been forced to go online and now purchase Banjo Brothers brand bags. Being old school however, I still like to be able to hold and see the products I am purchasing.
Thanks.

Great service, great selection. All our questions were answered. The bike was ready for us to pick up on time as promised. Great experience

I walked in, was promptly helped, got what I wanted (along with advice for correct product for my needs) and was out the door again quickly. Loved it!

Communicate well with what you are going to do; progress on the repair, and cost estimates

Knowledgeable sales person.

Gave me what I needed!