Customer Testimonials

Friendly, responsive and helpful

Tanner was great!

Good bikes, knowledgeable staff.

Had exactly what I was looking for. Very helpful and showed me options without being pushy. Everyone was really friendly and seemed like they actually enjoyed doing their jobs. Getting more and more rare in retail!

Friendly attentive, that there are women employees

pleasant staff; very helpful

Friendly service

Very courteous, service complete when told and with good quality.

Tyson is a great manager- very helpful and straight forward

Friendly service and quality products

Products are well maintained and put together and the staff is very knowledgeable about the products. Services have been speedy and are a great bargain.

The product is fine. The customer service exceptional.

Easy online shopping, friendly and knowledgeable staff.

You carry good quality products and you can shop for and purchase them on-line. Thanks!

Great help from staff and you had exactly what I needed.

Very knowledgeable and helpful customer service provided by Jake with purchase, making sure I didn’t under buy or over buy for my needs. Bike was transferred from another store and built up and ready the next day! On follow-up visit to pick-up bike also great service by the staff. Practiced good COVID protocols with wearing of masks and physical distancing.

Great customer service. Very helpful.

Quality

Fast, efficient and friendly customer service.

I like the sale price I received on a couple of tires and the order came quickly as well.

The service provided at Freewheel is great. They are personable, attentive and patient.
Also, we like Trek bikes and what that company stands for and does to promote environmental protections.

I utilized your e-commerce site to order a Burley Bee bike trailer which I picked up at the Eagan store. After placing my order I received a follow up phone call from your Customer Service person who told me that if need be, the item was available that day at the Woodbury store if I did not want to wait another day to pick it up in Eagan. At the same time she explained the benefits of the Freewheel Fanatics Club Membership which I was unaware of and have taken advantage of. The next day I received a phone call from the Eagan store that the item was at the store. When visiting the store the pick up went seamlessly, as expected, and I found the staff to be very friendly and helpful. As a result of this experience, Freewheel is now my bike shop of choice.

Great experience the bike repair was done in a timely manner and cost was fair!

Thanks.

Great experience!

I've normally been able to source whatever I need to keep 3 road bikes working and to do so at a reasonable cost. Customer parking is adequate. Access to a major highway, Cliff Road, is reasonable.

This is the only Trek dealership near Twin Cities that I could find. The staff was really helpful and helped me find the right bike that I needed pretty quickly.

Attentive, friendly staff.

I stopped in to buy some new grips for my bike. The grips I wanted were not in stock at this location but they were able to order them in for me. Very friendly and helpful staff. I will definitely be going back in the future.

I appreciated the personal attention and the proper health precautions taken
My bike is as good as new!

Customer service at any location I’ve been to.