Customer Testimonials

Friendly, cheerful, helpful staff. Wonderful set up and compliance with CDC Covid-19 guidelines

I've been going to Freewheel for over 40 years (from when it was Penn Cycle, original store in Richfield.) I've bought 3 bikes and more parts than I can count over the years, from a salvage bike (which I combined with a bike I crashed) to brand new carbon road bikes. Parts, tools, accessories and more -- nothing I have not bought there. They offer great products, capable mechanics and service staff and a terrific range of everything bike-related. There is no question that I will be back to one of the many locations soon -- in fact I just visited yesterday!

Great selection, communication and follow through during these crazy times.

The staff is fun, helpful and knowledgeable.

Cheers

Availability, and Professionalism

Great experience. Recommend you to all

The online shopping process and pick up was quick and smooth.

Allison was the customer service representative that help me online. She stuck with me throughout the whole process until I got the part that I needed which took quite some time. Lots of back and forth but ahe stuck with me! Thank you Allison!

I had a flat tire on my bike. They took my bike in the back and replace the tube immediately and I was done and out of there in 10 minutes. It was very nice of them to do it right away. Great service, pleasant salespeople.

Very good experience with helpful team members

Products and services are excellent. Repairs completed on time. Staff friendly and knowledgeable.

Jane was wonderful!

I was able to get my bike in for repair in a timely manner. The repairs/tuneup was completed as requested. The cost was acceptable. And very good customer service.
Thanks

Very helpful young man was gracious to help me with raising my seat he also was good about social distancing and cleaning

Good selection and fast service

I drop off my bike knowing that the good people at Freewheel are weeks behind in bike maintenance. They said they’d take a look at it that day or the next and would get back to me on the problem (bike not shifting properly). I selfishly was hoping for a quick fix since I was planning on a ride the next morning.
I get a call just 5 hours later to learn that not only did they diagnose the problem but they did the work AND the bike is ready for pick up.
Literally every time I come into Freewheel these people go above and beyond to get my bike working at top condition. They are friendly and share the same enthusiasm/passion as I do about bikes. Freewheelers seem to always find a way to help you out at a good price.
Needless to say, I got out for an amazing ride the next morning and it was all because of Freewheel and their staff (in this tough, tough time).
Thanks, as always, to the team at Freewheel.

Friendly staff.

Thank you...!

Products are great with fair pricing. Staff was helpful, friendly, and provided service to fit my comfort level with COVID-19 protocol.

Helpful staff and they did a beautiful job building my new bike.

Your staff is very friendly and helpful!

Jane was very helpful. Her communication throughout the process was excellent. Kept me in the loop on everything while I waited for the bike to come in.

Mountain biking is my passion and your staff is always ready to feed my passion; from buying a floor pump to getting on a new mountain bike. Thank you.

Great service - knowledgeable, attentive and dependable.

I think Freewheel has the best staff of many of the bike shopes in the area. They are never pushy and are really knowledgeable. Plus you can tell they bike!

Great bikes

Staff is friendly,courteous,professional and take the time to fit me with the right bike. Great people!!

Everyone was super polite, nice and helpful. I felt safety protocols were being taken seriously. Thank you!

Good product selection and great service

I like the service I received.

You need to rethink your virus stance (one person per sales person). My opinion - you will lose business because of this...

Had an issue with my new bike purchase. Tyson took care of it quickly and professionally. I respect the way it was handled and the communication throughout. While the initial issue is disappointing, I’d be happy to recommend others to ask for Tyson for any sort of maintenance or repair needs.